Wyniki wyszukiwania - BazTech

1

Human resource management of economically dependent self-employed and subordinate employees

Matuszewska-Kubicz Agata, Warwas Izabela

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 176

399--421

EN

Purpose: One of the significant consequences of changes in the contemporary Polish labor market is the growing importance of flexible forms of employment, including self-employment. A special type of self-employment is economically dependent self-employment (EDSE), in which the entrepreneur provides services exclusively or to a large extent to one entity in a manner similar to the performance of work under an employment relationship. The growing popularity of this type of flexible forms of relations between the employee and the employer prompted us to ask the following questions: What are the similarities and differences between organizations in terms of HRM activities with respect to EDSE and subordinate employees (SE)? Design/methodology/approach: The researchers used the data from quantitative research (CATI), conducted on a representative sample of 380 business entities from Poland. The objective of the empirical analysis was to group the organizations according to the criterion of differentiating their HRM activities in relation to EDSE and SE. Findings: The analysis allowed to distinguish three groups: ‘Traditionalists’ focusing on subordinate workers; ‘Transforming’ presenting a similar approach to EDSE and SE, with a slightly greater focus on SE, and ‘Genuinely equal’ having the same approach to EDSE and SE. The organizations mostly or to a large extent apply the principles of equality (i.e. various HRM instruments apply equally to EDSE and SE) or dedicate solutions to SE to a greater extent. Originality/value: The value of the research is to conduct extensive research on a representative sample of Polish companies on HRM in an increasingly flexible labor market. The research contributes to the growing trend of research on subordinate and economically dependent self-employed workers, extending it to HRM perspective.

2

Social responsibility in human resources management in public institutions during Covid-19 pandemic – a Smart City perspective

Zadros Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 159

501--512

EN

Purpose: The outbreak of the Covid-19 pandemic has caused a revolution in human resource management in all organizations. Particularly important from a social point of view, changes have occurred in the organization of work and human resource management (HRM) in public institutions providing services to the public. On the one hand, it was necessary to secure the work of these entities so that the continuity of their work was maintained. On the other hand, the possibility of contamination of employees had to be limited. For this reason, Smart City solutions were started to regulate contacts between employees and between employees and customers. The aim of the article is an attempt to state whether the changes introduced in the HRM process in selected city offices in Poland were an expression of social responsibility, contributed to the improvement of the quality of work of officials and customer service of these offices. Design/methodology/approach: The research allowing for this answer was carried out on the basis of the Customer Satisfaction Index (CSI) method, and the sample in the research were employees of selected city offices. Research limitations/implications: It was found that the CSI method can be used equally effectively in the satisfaction of external and internal customers. Practical and social implications: The conducted study allowed for the conclusion that the assessment of the quality of intelligent solutions related to the area of social responsibility undertaken as part of human resource management was assessed by the respondents at an average level. Originality/value: The original element of the study on the basis of which the article was prepared was the use of the CSI method to survey employee satisfaction with work based on Smart City solutions.

3

Management of engineering teams

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 157

667--683

EN

Purpose: The aim of the paper is to analyze the methods of management in the case of engineering teams. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The considerations presented in the publication made it possible to analyses the most important aspects of managing engineering teams. The publication draws attention to the specificity of managing engineering teams and the features that distinguish it from management in other types of organizations. In particular, it points out how to develop engineering teams in subsequent stages. The paper presents soft skills that should characterize people managing engineering teams, such as: dependability, work ethic, communication skills, community and teamwork, time management skills, goal setting, mental ability and takes direction well. The paper has a special focus on the best practices that should be followed to effectively manage engineering teams. Especially nowadays, in the era of Industry 4.0, there is a need for team management in industrial companies as well as more and more cooperation between people and machines. This kind of approach requires careful planning and management of engineering teams. The best practices presented in the publication can provide assistance to engineering teams in today's industrial enterprises wherever teamwork is necessary. Originality/value: Detailed analysis of all subjects related to the problems connected with management of engineering teams.

4

Engineering ethics - main principles

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 155

579--594

EN

Purpose: The aim of the paper is to analyze the main principles of the usage of the engineering ethic in the enterprise. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: Engineering students should learn the concepts of engineering ethics in much the same way as they learn technical topics. As they build awareness of ethical issues related to engineering and learn about the tools available to deal with ethical dilemmas, such as codes of ethics, they should be able to extrapolate this knowledge and anticipate some of the problems that may arise. We believe that every engineer should be familiar with the basic concepts of engineering ethics in order to make proper use of ethical codes in their country and their organisation. An ethical approach to engineering can achieve better working conditions and better outcomes for all people and stakeholders of the organisation Originality/value: Detailed analysis of all subjects related to the problems connected with main principles of engineering ethic.

5

AL tools applied in HR 4.0 – research findings

Stańczyk Izabela, Stuss Magdalena M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 159

425--436

EN

Purpose: The execution of the processes of HR in organizations is closely connected with technological progress, which has a significant impact on the way of managing the work of employees. The aim of this paper is to present research relating to the identification of modern IT tools that support the processes of HR in the chosen enterprises. Design/methodology/approach: Interviews were used as a research tool, which were aimed at the employees of HR departments in 8 enterprises. Findings: As the analysis of the interviews indicates, the emerging new tools for the enhancement of the management of the work of employees are becoming more recognizable among personnel specialists and are implemented in their organizations. The inquisitiveness in this area on the part of the HR employees precedes the tools implemented (this is confirmed by the responses relating to the acquisition of information on one’s own and later presenting the propositions of their implementation in a specific organization) Research limitations/implications: The research findings illustrated in this paper constitute a pilot study for the preparation of an application for an international research project. This also gives rise to the awareness of the existing limitations in the research conducted. Practical implications: In the future, it would be worth acquiring HR information from a greater number of organizations that are differentiated in terms of sectors. Originality/value: The article deals with a relatively rare topic in the national literature – the software for HR departments was compared.

6

The effect of human resources management practices on turnover rate in Japanese agricultural companies in Vietnam

Thu Thi Hoai Tran, Watanabe Rie

Polish Journal of Management Studies

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2022

|

Vol. 26, No. 2

381--395

EN

One of the key factors contributing to agriculture's low labor productivity in Vietnam is significant employee turnover rate. Managing employee turnover rate might be critical to the success of this vital field, as well as the country's future economic prospects. Finding the underlying reasons for employee turnover in Japanese agricultural companies in Vietnam is the major aim of this research. Case study and documentary research approaches were combined in this study. Six companies' data and information were gathered via in-depth interviews, the analysis of appropriate documentation, the analysis of data from annual reports and the review of meeting minutes. The data show that in six Japanese agricultural businesses in Vietnam, significant employee turnover is mostly caused by salary, payment systems, training and development opportunities, and career prospects. The causes of the variations in employee turnover rates among different organizations are further investigated in this study.

PL

Jednym z kluczowych czynników przyczyniąjących się do niskiej wydajności pracy w rolnictwie w Wietnamie jest znaczna rotacja pracowników. Zarządzanie wskaźnikiem rotacji pracowników może być krytyczne dla sukcesu tej ważnej dziedziny, jak również dla przyszłych perspektyw ekonomicznych kraju. Znalezienie podstawowych przyczyn rotacji pracowników w japońskich firmach rolniczych w Wietnamie jest głównym celem tego badania W badaniu tym połączono metody studium przypadku oraz badań dokumentacji. Dane i informacje dotyczące sześciu przedsiębiorstw zostały zebrane poprzez pogłębione wywiady, analizę odpowiedniej dokumentacji, analizę danych ze sprawozdań rocznych oraz przegląd protokołów ze spotkań. Dane pokazują, że w sześciu japońskich firmach rolniczych w Wietnamie znaczna rotacja pracowników jest spowodowana głównie wynagrodzeniem, systemami płatności, możliwościami szkolenia i rozwoju oraz perspektywami kariery. Kolejnym etapem niezbędnym do szczegółowego rozpoznania problem jest są przyczyny różnic we wskaźnikach rotacji pracowników w różnych organizacjach.

7

Guideline for tour operator businesses after the COVID-19 in the context of Thailand

Chouykaew Thanapa, Jirojkul Sudji

Polish Journal of Management Studies

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2022

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Vol. 26, No. 2

92--111

EN

In this qualitative study, data were gathered from tour operator managers, supervisors and administrative staff in Thailand to survey the impact of COVID-19, and adaptation after the crisis for tour operators in Thailand was also collected using in-depth interviews. The study also used a 7Ps Marketing Mix analysis, Crisis Management, and adaptation for tour operator businesses to survive after the COVID-19 crisis. According to the study, 7Ps Marketing Mix is recommended to offer more tailor-made tour programs to attract a new generation of tourists and new services to satisfy a variety of customer needs because manager's perceptions of changing tourist behavior are directly to use of information systems and technology to pull in a new generation of tourists. Tour operating companies must adopt policies and action plans for a successful post-COVID-19 recovery and the company's ability to continue surviving than competing with other companies.

PL

W tym badaniu jakościowym zebrano dane od menedżerów, nadzorców i pracowników administracyjnych touroperatorów w Tajlandii, aby zbadać wpływ COVID19, a adaptacja po kryzysie dla touroperatorów w Tajlandii została również zebrana za pomocą wywiadów pogłębionych. Badanie wykorzystało również analizę 7Ps Marketing Mix, zarządzanie kryzysem i adaptację dla firm turystycznych, aby przetrwać po kryzysie COVID-19. Według badania, 7Ps Marketing Mix jest zalecany, aby oferować bardziej dopasowane programy wycieczek, aby przyciągnąć nową generację turystów i nowe usługi, aby zaspokoić różnorodne potrzeby klientów, ponieważ postrzeganie przez menedżerów zmieniających się zachowań turystów jest bezpośrednio związane z wykorzystaniem systemów informacyjnych i technologii, aby przyciągnąć nową generację turystów. Firmy turystyczne muszą przyjąć politykę i plany działania dla udanej naprawy po COVID-19 i zdolności firmy do dalszego przetrwania niż konkurowania z innymi firmami.

8

Selected aspects of human resource management in a sportswear company

Aleksander Aneta, Kuczyńska Kamila

Organizacja i Zarządzanie : kwartalnik naukowy

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2022

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nr 3

19--37

EN

Introduction/background: The essence of human resource management is the effective and strategic management of the organisation's people. The key elements of this process are recruiting and selecting appropriate candidates, developing and motivating employees, ensuring harmonious team relations, evaluating staff and managing their departures. Appropriate human resource management contributes to increased productivity, employee engagement and the achievement of organisational goals. Aim of the paper: The aim of this study is to present the functioning of selected human resource management processes among retail shop employees in a retail company in the sports and functional apparel industry, and to develop conclusions and recommendations contributing to the improvement of HRM processes in the studied company and other organisations. Materials and methods: For the aim of the study such research techniques like observation, interview and questionnaire survey were used. Results and conclusions: As a result of the research conducted, conclusions have been developed regarding individual human resource management processes. Recommendations were also made that can be used to improve HRM both in the organisation studied and in other companies. Among the most important areas for improvement were the process of managing departures and the incentive systems used in the organisation.

9

Challenges for HRM in a crisis of covid-19 – case study of the catering industry in Poland

Aleksander Aneta, Boguszewska Aneta

Organizacja i Zarządzanie : kwartalnik naukowy

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2022

|

nr 3

5--18

EN

Introduction/background: The public health crisis, which was the Covid-19 pandemic, made it necessary to introduce changes in the HRM (human resource management) process in almost all organizations and industries. One of the industries that felt the negative effects of the crisis in a very severe way was the catering industry. Both owners of catering enterprises as well as employees in the industry had to face the challenges posed by an unexpected crisis situation. Aim of the paper: The main aim of this paper was to identify human resource management challenges and activities in the catering industry in times of Covid-19 pandemic in Poland. Materials and methods: The work uses source material in the form of literature on the subject of the crisis, as well as available reports and studies that were created during and immediately after the crisis caused by the Covid-19 pandemic. Primary research was carried out on the basis of a survey method. The questionnaire was distributed among the owners or managers of catering enterprises, as well as to industry’s employees. Results and conclusions: The pandemic was an unexpected phenomenon, and its effects left a significant mark on the processes related to human resource management. The catering industry turned out to be one of the most sensitive to such crises, which meant that many current employees decided to change their profession, and the owners and managers understood the need to both diversify activities and services provided, as well as the need to introduce changes in areas directly related to human resources management. The pandemic also increased awareness of the role and the importance of qualified, competent, motivated and committed staff in overcoming crises and achieving the success of the company.

10

Gamified Recruitment: A Way to Win the Talent of Tomorrow?

Martensen Hannah, Martensen Malte, Asanger Johannes

Managerial Economics

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2022

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Vol. 23, no. 1

49--76

EN

Organizations are faced with increased competition in the war for talent, and their sustained competitive advantage may depend on the ability to attract suitable candidates. The gamification of HR recruitment processes can be one solution, as it creates employer brand awareness and enables candidates to better assess their fit with the organizational culture and job requirements. Based on a comprehensive literature review and through focus groups and qualitative content analysis, we develop guidelines for effective application design and implementation. Our findings are mirrored against UTAUT 2 theory and consolidated in a Model for Acceptance of Gamified Recruitment Elements. Results suggest that gamified recruitment is an effective option to support traditional recruitment processes in orienting candidates and companies about the individual employer fit, ultimately increasing the quality of applications and strengthening organizations’ talent pools. From the results, we derive guidelines on how to effectively implement design features.

11

Preserving human resource of Vietnamese enterprise in covid-19 pandemic

Tran Anh Phuong, Duc Thuy Le

Annals of Computer Science and Information Systems

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2021

|

Vol. 28

301--306

EN

The impact of the Covid-19 pandemic is still a heavy consequence and forces businesses to respond promptly to ensure their production process. Labor supply disruption is occurring in some localities. Enterprises need to have a plan to bring workers, who have been severely impacted by the pandemic both physically and mentally, back to production activities safely. The study focuses on the perceptions of business leaders about responding to the impacts of Covid-19 on the enterprise's human resource management and efforts to preserve the enterprise's human resources. The research is based on information and data from a survey and direct interviews from senior managers of 50 manufacturing enterprises in different fields in some industrial zones in northern Vietnam.

12

Framework of Using Machine Leaning Techniques in Human Resource Management in Vietnamese Companies

Thu Thuy Nguyen Thi, Nguyen Bich-Loan, Chi Trung Nguyen

Annals of Computer Science and Information Systems

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2021

|

Vol. 28

295--300

EN

The COVID-19 pandemic requires many companies changing the way of their operations because of the lock down of movement and limitation of facing contact, etc. This also is an opportunity for companies to utilize technology and use digital space to keep their works and companies' activities. Companies can encourage their labors via policies of promotions. However, how to evaluate employee performance fairly, unbiasedly, and transparently? The existence of AI (Artificial Intelligence), especially machine learning, might be a solution for this due to the fact that it can automatically evaluate individual workers' performance. Therefore, the performance evaluation process ensures that the system works without interference from people outside of the system. In the paper, a framework of KPIs building systems to evaluate individual workers is represented as a solution for applying the advantage of AI (machine learning techniques) in Vietnamese companies. It can help them to improve the labor productivity and increase the workers' quality in the labor market in general.

13

Training of human resources as an element of development and building discipline

Olkiewicz Marcin

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

z. 148

593--604

EN

Purpose: The publication’s purpose is to demonstrate how training affects the development of soldiers in the armed forces and shapes discipline within the military. Design/methodology/approach: As part of the conducted works, the following research questions were raised: Q1. Is the amount of training sufficient to ensure proper development of a soldier and to make him follow instructions and orders? Q2. Do superiors use all available forms of training? A total of 103 soldiers of the Repair Battalion participated in the study from March to April 2018. Findings: The study shows that the delivered trainings ensure the proper functioning of the unit, an appropriate level of discipline and provide a soldier with an opportunity to develop professionally. However, only 53.7% of soldiers believe that superiors use all available forms of training. This may be caused by inadequate knowledge of the legal acts, which was confirmed by up to 30% of the respondents. Originality/value: This publication covers the subject of human resource management, in particular the area of training, emphasising: the importance of knowledge of the legal acts (specificity of the organisation under study) that affect the “training programme” and the number of trainings necessary to exercise the profession and to apply for promotion, as well as to shape the expected level of discipline. This paper is dedicated to people involved in the training and/or management of human resources and civil servants.

14

Line manager's role in human resource management at innovation centers in Poland

Wiśniewska Sylwia

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

z. 147

315--325

EN

Purpose: The main aim of this paper is to analyze the roles performed by line managers in human resource management at innovation centers in Poland. Design/methodology/approach: The study reviews the subject literature, as well as discusses the results of surveys carried out among line managers of innovation centers from Poland and analyses the research problem applying a descriptive method. Findings: Thanks to empirical research, the paper analyses the roles of line managers in human resource management at innovation centers in Poland and determines the level of fulfillment of individual roles. The importance of different roles for effective implementation of statutory objectives of innovation centers was also identified. The results of empirical research allowed to create certain generalizations concerning the roles performed by line managers of innovation centers in Poland. Research limitations: The limitation of the conducted research consists in, most of all, carrying out surveys only among line managers of innovation centers and, on the basis of the answers given, defining their roles in human resource management. Originality/value: The results of the study complement the gap in knowledge regarding the roles of line managers in human resource management at innovation centers in Poland. The conducted studies of the subject literature confirm the lack of research in this field.

15

The impact of leadership traits on human resource practices, gender and transformational leadership

Habeeb Fatima Jafar, Mostafa M. S., Altyar Ahmed Rakan, Ismail Wan Khiaruzzaman Wan, Md Nor Khalil

Polish Journal of Management Studies

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2020

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Vol. 21, No. 1

135--145

EN

The purpose lined with this study is to examine the links among the human resource practices along with transformational leadership, gender and leadership traits. The data were collected from the financial institutions of Iraq and analyzed by using the SEM. The results show that positive association among the human resource practices along with transformational leadership, gender and leadership traits. These findings are suitable for the employees of financial institutions along with the policymakers that they should develop the policies related to the practices of human resource that enhance firm performance.

PL

Celem niniejszego badania jest zbadanie powiązań między praktykami w zakresie zasobów ludzkich oraz przywództwa transformacyjnego, płci i cech przywódczych. Dane zostały zebrane od instytucji finansowych w Iraku i przeanalizowane za pomocą SEM. Wyniki pokazują, że pozytywny związek między praktykami w zakresie zasobów ludzkich a przywództwem transformacyjnym, płcią i cechami przywódczymi. Ustalenia te są odpowiednie dla pracowników instytucji finansowych wraz z decydentami, że powinni opracować polityki związane z praktykami zasobów ludzkich, które poprawią wyniki firmy.

16

Researching attitudes towards work in hotel industry in Croatia and Montenegro

Pupavac Justin, Draskovic Mimo, Delibasic Milica

Polish Journal of Management Studies

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2020

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Vol. 21, No. 2

301--314

EN

The main goal of this research is to explore the differences between hypothetical attitude towards work in the hotel industries of Croatia (CRO) and Montenegro (MNE) among the employees that have full time contract and the employees with some other (non-standard) type of contract. The purpose of this research is to correlate their attitudes with the type of contract they have and demographical features. There are five hypotheses and through the research some of them have been accepted and others rejected. The results of field research have been used as primary data. Survey has been conducted among hotel employees (N=452) along the Adriatic coast during the summer season 2018. Scientific methods of analysis and synthesis together with descriptive statistics and t-test, have been used to evaluate, formulate and present the results. The results obtained may be very important for managers in hospitality industry in the function of more efficient management of human resources, better prediction of employees’ behavior and adaptation of the strategy related to human resources.

PL

Głównym celem tych badań jest zbadanie różnic między hipotetycznym podejściem do pracy w branży hotelarskiej w Chorwacji (CRO) i Czarnogórze (MNE) wśród pracowników, którzy mają umowę na pełny etat, a pracownikami z innymi (niestandardowymi) ) typ kontraktu. Celem tych badań jest skorelowanie ich postaw z rodzajem umowy i cechami demograficznymi. Istnieje pięć hipotez i niektóre z nich zostały zaakceptowane, a inne odrzucone. Wyniki badań terenowych zostały wykorzystane jako dane pierwotne. W sezonie letnim 2018 r. Przeprowadzono badanie wśród pracowników hoteli (N = 452) wzdłuż wybrzeża Adriatyku. Do oceny, formułowania i prezentacji wyników zastosowano naukowe metody analizy i syntezy wraz ze statystykami opisowymi i testem t. Uzyskane wyniki mogą być bardzo ważne dla menedżerów w branży hotelarskiej w funkcji bardziej wydajnego zarządzania zasobami ludzkimi, lepszego przewidywania zachowań pracowników i dostosowania strategii związanej z zasobami ludzkimi.

17

Human resource management in the context of Industry 4.0

Piwowar-Sulej Katarzyna

Organizacja i Zarządzanie : kwartalnik naukowy

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2020

|

nr 1

103--113

EN

The purpose of the article is to answer the following research question: What will change in particular elements of Human Resource Management be in the context of Industry 4.0? To achieve the defined purpose, literature studies and empirical research (based on focus group interviews with HR specialists) were used. Such HRM issues as the future of jobs, competencies required from employees and technological progress in HRM are discussed in the subject literature. The paper indicates the need to analyze changes in relation to particular elements of HRM and different groups of employees. It also presents some controversial scenarios of HRM’s future and indicates directions for further research.

18

Incidences of variables in labor absenteeism: an analysis of neural networks

Pérez-Campdesuñer Reyner, De Miguel-Guzmán Margarita, García-Vidal Gelmar, Sánchez-Rodríguez Alexander, Martínez-Vivar Rodobaldo

Management and Production Engineering Review

|

2020

|

Vol. 11, No. 1

3–-12

EN

Labor absenteeism is a factor that affects the good performance of organizations in any part of the world, from the instability that is generated in the functioning of the system. This is evident in the effects on quality, productivity, reaction time, among other aspects. The direct causes by which it occurs are generally known and with greater reinforcement the diseases are located, without distinguishing possible classifications. However, behind these or other causes can be found other possible factors of incidence, such as age or sex. This research seeks to explore, through the application of neural networks, the possible relationship between different variables and their incidence in the levels of absenteeism. To this end, a neural networks model is constructed from the use of a population of more than 12,000 employees, representative of various classification categories. The study allowed the characterization of the influence of the different variables studied, supported in addition to the performance of an ANOVA analysis that allowed to corroborate and clarify the results of the neural network analysis.

19

Employer branding – nowoczesne rozwiązanie problemu rotacji pracowników

Spychała Małgorzata, Bartecki Tadeusz, Brzóska Michał

Zeszyty Naukowe Politechniki Poznańskiej. Organizacja i Zarządzanie

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2019

|

Nr 79

163--179

PL

Niniejszy artykuł ma na celu przedstawienie koncepcji employer brandingu jako nowoczesnego rozwiązania problemu dobrowolnej rotacji pracowników w przedsiębiorstwach. W pierwszej części autorzy omówią problem rotacji pracowników w polskich przedsiębiorstwach – istotę tego zjawiska oraz czynniki na nie wpływające, następnie przedstawione zostaną tradycyjne sposoby zapobiegania rotacji oraz employer branding jako sposób na zatrzymanie pracowników w przedsiębiorstwie. W kolejnej części autorzy zaprezentują wyniki przeprowadzonych badań oraz zaproponują działania employer branding mające zminimalizować rotację pracowników.

EN

The main article aim is to present employer branding as a modern solution to the problem of voluntary employee turnover in enterprises. In the first part, the authors will discuss the problem of employee turnover in Polish enterprises – the essence of this phenomenon and factors affecting them, then traditional methods of rotation prevention and employer branding will be presented as a way to keep employees in the company. In the next part, the authors will present the results of the conducted research and will suggest employer branding activities to minimize staff turnover.

20

The problems of quality of working life measure

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2019

|

z. 138

253--262

EN

The publication discusses issues related to the problems of Quality of Working Life (QWL). QWL is the set of indicators created to measure the quality of the working life. This is not an easy problem to address because different approaches to work exist, from the negative approach, to the approach that concentrates on satisfaction and fulfillment obtained through work. The aim of the paper is to analyze the concept of QWL indicator and present some examples of the sub indicators used in this case.