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1
Content available remote Success in Creative Industries. A Discussion About Critical Success Factors
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EN
The goal of this article is to present a discussion about the critical success factors in creative industries and recommendations for the managers within them. In the article we positively verify the thesis that sectors in creative industries have general as well as sector-specific critical success factors. Additionally, we formulate the thesis that organisations in creative industries, due to their nature, are specifically managed. This has justified an increase in the number of research on management in organization on creative industries, which enable us to raise the knowledge about those sectors and formulate recommendations for their managers.
Organizacija
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2010
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tom 43
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nr 4
186-196
EN
Lately, Enterprise Resource Planning (ERP) has been implemented in public organizations and organizations without competition in the marketplace. It is the ERP system that is almost as badly needed for the competitiveness and success of those organizations in the marketplace. The main reason lies in the fact that operating costs have to be reduced and the optimization of business processes is an option which nowadays is normally implemented together with new ERP. The success rate of ERP implementation remains very low with up to a 90% failure rate, as it is quoted in a lot of researches. Critical success factors (CSF) which influence successful ERP implementation are identical in all organizations. The main goal of this research is to find out the managers' impact on the critical success factors and thus their impact on the successful ERP implementation. Top management support is the most important critical success factor for successful ERP implementation, regardless of the fact whether the organization is on the market or not.
EN
Being a strong yet growing economy, Poland is among the global leaders for doing business and an attractive destination for foreign companies expanding their reach abroad. However, entering such a complex and challenging market does not always go smoothly. Thence, this study aims to determine the critical factors hindering the development of international business in the country. To do so, the research employed an instrumental explanatory case study approach. The research subject is a subsidiary of a German electronics manufacturer in Poland, whose employee, who is also a researcher, is trying to identify the reasons for the company’s poor results in attracting new customers. Further thematic analysis of qualitative data from field notes and individual interviews with customers identified the following five factors that might be responsible for that: novelty, staff, logistics, communications, and marketing. The findings suggest that to be successful in the Polish context, an international business should offer novelty in its products or services, employ some local personnel, rely on local logistics, and conduct as much communication as possible in the Polish language, especially in marketing. The study not only fills the gaps in the literature on international business development in the Polish context, but also offers practical recommendations for improving the efficacy of international companies, regardless of their geographical location.
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Nie ulega wątpliwości, że zmieniające się otoczenie firm i narastająca w nim konkurencja powoduje, że organizacje chcąc przetrwać, muszą się doskonalić. Narzędziem to umożliwiającym jest koncepcja Total Quality Management, która wywodząc się od doskonalenia jakości w firmie, podnosi poziom jej konkurencyjności na rynku. Niniejsze opracowanie pokazuje, jakie krytyczne czynniki sukcesu należy brać pod uwagę w procesie implementacji tego instrumentarium do firmy. W artykule podjęto próbę przeglądu światowego dorobku naukowego dotyczącego zarządzania przez jakość oraz wskazano na obszary jak dotąd niewyeksploatowane naukowo.
EN
There is no doubt that the changing environment of companies and the growing competition in it indicate that in order to survive organizations innovate. The Total Quality Management concept is an appropriate tool that enables such a growth. Deriving from the improvement of quality in the company TQM raises the level of its competitiveness on the market. This study shows which critical success factors should be considered in the process of implementing this management approach to the company. The article attempts to review the world scientific achievements regarding quality management and identifies areas not yet scientifically exploited.
EN
The key objective of critical success factors is to filter out excessive information reaching organizations so that management can focus on several most critical areas. Both scholars and practitioners employ most frequently expert interviews as to identify critical success factors. The aim of this study is to show how quantitative methods can contribute to a more efficient critical success factors identification. This study uses a sample of observations relating to 300 Polish crop producers in a 5-years period between 2013 to 2017. The findings of this study show clearly that the lower the inventory levels the higher the profitability and the growth of sales revenues of Polish crop producers.
EN
Project/product development process is a strategic activity related to customer needs fulfilment, achieved through the identification of their desires and needs, responding with innovative products, with adequate characteristics of performance, cost, and distribution. Different authors propose factors in the development processes as being critical. In this article, a list of common findings is presented, concluding that, based on the existing literature, the critical success factors for project and product development processes are: cost and budget management, time and deadline management, product positioning, customer needs fulfilment, organizational alignment, development team characteristics, development process, and organization and work environment management.
EN
Purpose: This article provides an understanding of international retailers’ successes and failures when expanding in the Polish market. Accordingly, the objectives of this article were to define and identify what are the critical factors of success and failures of international retailers’ strategies while expanding in the Polish market according to the retailers themselves. Methodology: Adopting an interpretative research approach, this article elaborates a multiple explanatory case study design to discover how existing theory on internationalization compared to how internationalization is experienced and conceptualized by practitioners in their natural contexts. Findings: Twenty cases were studied among which were found four successful retailers and two who had failed. Coding of categories highlighted five critical success factors and five critical failure factors. Pricing strategy, necessity of adapting operations to local market, learning by doing, e-commerce and early entry timing appeared as factors of success or at least as “facilitating factors.” Choosing the inappropriate entry method, underestimating competition, developing the retail network and retail environment at a slow pace and not giving enough means of abnegation led to failures in Poland. Originality: This article contributes to filling two main gaps identified in the literature review. Many different theoretical approaches exist but no conclusive framework has emerged. Besides, most concepts were developed and tested on western European countries and nothing proved adequate to the specific retail landscape of eastern Europeans countries such as Poland.
EN
This study aims to investigate the effects of lean management implementation on public sector performance along with the critical success factors of its implementation. The cross-sectional quantitative survey collected 131 responses from public organisations in Malaysia selected through a stratified random sampling procedure. Data were analysed using the structural equation modelling (SEM) approach with SmartPLS 4 professional. Lean resources, lean culture, and lean knowledge management are critical success factors for implementing lean management in the Malaysian public sector. Subsequently, the holistic implementation of lean management will enhance their performance. This study provides a practical viewpoint for practitioners to understand and validate the potential benefits lean management can sustain if implemented with the critical success factors. As a result, practitioners and policymakers could use the insight from this study to tailor strategies for leveraging public sectors' performance in Malaysia.
EN
Aim. The main objective of this research is to know the influencing factors for KM practices in the library field of Bangladesh from the user's point of view. Therefore, the study examines the elements influencing Knowledge Management (KM) practice in Bangladeshi university libraries. Methods. Present research used a quantitative approach, by adopting printed survey questionnaire for data collection from the users of the University of Dhaka (DU) and the University of Rajshahi (RU) in Bangladesh. Statistical software IBM®-SPSS® was used for data analysis, and the "partial least squares" (PLS) method was used to test the proposed hypothesis. Results. The findings revealed that KM familiarity and perceptions in gender and current study level varied across users. This study found that all the proposed hypotheses are supported, i.e., the service quality and critical success factors are the most influencing factors for practicing KM in the DU and RU library. Conclusions. The findings provide valuable insights regarding awareness about KM practices and assist university authorities in formulating relevant policies and taking necessary actions for KM practices in libraries. Originality. The present research is one of the first research in Bangladesh that identified the influencing factors of KM from the user’s point of view.
PL
W artykule omówiono zagadnienia związane z definiowaniem oraz oceną sukcesu w zarządzaniu projektami. Na podstawie pogłębionej analizy literatury przedstawiono ewolucję podejścia do definiowania sukcesu projektu oraz scharakteryzowano zagadnienia krytycznych czynników sukcesu oraz kryteriów oceny sukcesu projektu. Zaprezentowano wyniki badań empirycznych w kontekście oceny sukcesu projektów realizowanych przez kierowników projektów z obszaru województwa śląskiego. Dokonana analiza wyników badań prowadzi do stwierdzenie, że projekty objęte badaniem charakteryzowały się relatywnie wysokim poziomem sukcesu, a wśród uwzględnionych w badaniu kryteriów oceny sukcesu projektu wyżej oceniono kryteria podstawowe, tzw. techniczne.
EN
The article describes the issue related to defining and the evaluating of the success in the project management. Based on a in-depth literature review the evolution of the approach to defining the project success was presented as well as critical success factors and project success criteria were discussed. The results of the empirical studies in context the evaluating of the success of the projects which were managed by Silesian project managers were presented. The analyses of the obtained results indicates that these projects were characterized by relatively high level of project success and among used in this study project success criteria higher were evaluated the basic (technical) criteria.
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Content available Guiding Digital Transformation in SMEs
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The rapid development of digital technologies have created unprecedented opportunities for the industrial world. Enterprises, especially small and medium sized companies, struggle to successfully implement these technologies, and there is scant literature to support this endeavor. The authors hypothesize that ERP (Enterprise Resource Management) implementation, being a mature field, can guide digital technology implementation, taking into considerations the similarities. A systematic literature review was conducted to determine the critical success factors (CSF) of ERP implementation in SMEs that were used to derive guidelines for digital technology implementation case study. The results of the case study is another list of CSF that more correctly mirror the digital technology implementation needs. They are: “digitalization strategic plan”; “project sponsor/leader”; “commitment to the workplace”; “involvement of top management”; “reasonable project scope”; “compatibility with existing processes/systems”; “progressing with small steps”; “use of correct competencies”; and “involving the users”.
EN
Application of long payment terms and numerous risks attached to Polish farms, make cumulatively the process of trade accounts receivable management a critical success factor for Polish agricultural suppliers. Furthermore, introduced recently by laws limitations regarding execution of farms made the collection process even more challenging. The aim of this paper is to study relationships between the levels of trade accounts receivable, profitability and growth of sales of agricultural suppliers. The objective of the paper is achieved through application of case study methodology and statistical tests. This paper shows clearly that Polish agricultural suppliers should decrease levels of trade accounts receivable, which should improve their profitability and do not affect the growth of sales.
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Stosowanie długich terminów zapłaty, a także liczne rodzaje ryzyka, jakimi obarczone są polskie gospodarstwa rolne powodują, że zarządzanie należnościami jest krytycznym czynnikiem sukcesu dla spółek zaopatrujących gospodarstwa rolne. Ponadto wprowadzone w ostatnim okresie ograniczenia ustawowe w zakresie windykacji gospodarstw rolnych spowodowały, że proces odzyskiwania należności stał się jeszcze trudniejszy. Jako cel pracy wyznaczono zbadanie wzajemnych relacji pomiędzy poziomem należności od gospodarstw rolnych a rentownością i wzrostem sprzedaży spółek zaopatrujących je. Cel pracy został zrealizowany za pomocą metodologii studium przypadku oraz testów statystycznych. W pracy wykazano, że polskie przedsiębiorstwa zaopatrujące gospodarstwa rolne powinny zmniejszać poziomy należności z tytułu dostaw i usług, co powinno poprawić ich rentowność, nie powodując istotnego spadku przychodów ze sprzedaży.
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Content available Discussion on a sustainable information society
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The task of this paper is to provide a theoretically and empirically grounded discussion on a sustainable information society. Its purpose is to show the road that lies ahead for researchers in a sustainable information society. Firstly, this paper introduces sustainability as a new dimension of an information society as well as provides a definition of a sustainable information society and its conceptual model. Secondly, the framework of critical success factors for a sustainable information society is indicated. The paper concludes with some academic recommendation concerning the development of research on a sustainable information society. This is a conceptual paper based on the results of a critical literature review, action research and case studies, the Delphi study and systems thinking.
EN
ERP (Enterprise Resource Planning) systems are essential for the management of resources in enterprises functioning on the local as well as the global market. Yet, their implementation consumes considerable resources and frequently ends in failure. The goal of this article is to present an empirical assessment of the critical success factors for ERP implementation as defined in the literature, which was undertaken by experienced implementation consultants from multiple countries. A ranking of the importance of these factors will also be presented. First, a literature review around the critical success factors for ERP implementation was conducted. Next, using a survey, research was conducted among respondents working for an IT consulting company delivering ERP implementation services with subsidiaries in nine countries. The empirical study confirmed the significance of the critical success factors for ERP implementation as defined in the literature. It also pointed out differences in the perception of the importance of these factors between the employees of the companies where the system had been implemented and the experienced implementation consultants. It was found that the critical success factors as defined in the literature brought value to the industry practice, in the opinion of the respondents, thereby confirming that these should be taken into account when working on ERP system implementation. It was also demonstrated that in certain cases, the opinions of the consultants differed from the opinions of the employees of the organizations where an ERP system had been implemented.
PL
Systemy ERP (Enterprise Resource Planning) w wielu przedsiębiorstwach funkcjonujących zarówno na rynku rodzimym, jak i globalnym stanowią fundament zarządzania ich zasobami. Wdrożenia tych systemów pochłaniają jednak znaczne środki finansowe i często kończą się niepowodzeniem. Celem artykułu jest przedstawienie empirycznej oceny zdefiniowanych w literaturze krytycznych czynników sukcesu wdrożeń systemów ERP, dokonanej przez doświadczonych, pochodzących z wielu krajów konsultantów wdrożeniowych. Przedstawiony zostanie także ranking istotności tych czynników w opinii praktyków. W pierwszej kolejności przeprowadzono badania literaturowe w obszarze krytycznych czynników sukcesu wdrażania systemów ERP. Następnie przeprowadzono badanie ankietowe z użyciem ankiety internetowej wśród respondentów pracujących dla firmy konsultingowej IT, świadczącej usługi wdrażania systemów ERP, w jej oddziałach w dziewięciu krajach. Badanie empirycznie potwierdziło istotność zdefiniowanych w literaturze krytycznych czynników sukcesu wdrażania systemów ERP. Wykazało ono również różnice w postrzeganiu ich istotności przez pracowników organizacji, w których system był wdrażany, a doświadczonych konsultantów wdrożeniowych. Wskazano, że zdefiniowane w literaturze krytyczne czynniki sukcesu w opinii respondentów stanowią wartość z punktu widzenia praktyki gospodarczej. Potwierdzono też, że czynniki te powinny być brane pod uwagę przy pracy nad wdrożeniem systemu ERP. Wykazano też, że w niektórych przypadkach opinia konsultantów różni się od opinii pracowników organizacji, w których wdrożono system ERP.
PL
Podmioty lecznicze stawiają czoła zmieniającym się warunkom działania. Zarządzający tymi organizacjami coraz chętniej sięgają po narzędzia z zakresu zarządzania, w tym zarządzania strategicznego. Jednym z nich może być analiza KCS, której zadaniem jest m.in. wskazanie krytycznych obszarów funkcjonowania organizacji, na których należy skupić uwagę i doskonalić je, by zdobyć przewagę konkurencyjną. Przegląd literatury wskazał, iż problematyka KCS w ochronie zdrowia jest szczególnie słabo rozpoznana. Autorów zainteresowało zagadnienie na ile różnice występujące między sektorem prywatnym i publicznym wpływają na identyfikację i hierarchizację KCS podmiotów leczniczych. W artykule przedstawiono wyniki badań pilotażowych dotyczących identyfikacji kluczowych czynników sukcesu dla podmiotów realizujących świadczenia okulistyczne oraz podobieństwa i różnice pomiędzy KCS świadczeniodawcy prywatnego i publicznego.
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Health care providers face the challenges of changing activities condition. Providers’ management more often uses the managerial tools, including strategic management schemes. One of the useful tool is Critical Success Factors (CSFs), which is to be applied to point critical areas of organizations’ function which should be focus on and improve to achieve competition advantage. Review of the literature revealed that CSFs methodology among health care organizations is only narrowly explored. The authors were interested whether the differences between public and private sector leaded to identification and hierarchization CSFs of health care providers. In the article are presented the results of pilot research which was set to identify CSFs for two ophthalmology clinics representing public and privet sector.
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Content available Kluczowe czynniki sukcesu w branży logistycznej
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PL
W artykule przedstawiono kluczowe czynniki sukcesu w przedsiębiorstwach branży logistycznej. W tym celu najpierw scharakteryzowano branżę logistyczną w Polsce, następnie dokonano zdefiniowania pojęcia kluczowych czynników sukcesu. W kolejnej części artykułu określono kluczowe czynniki sukcesu w omawianej branży. Wybraną metodą badawczą jest przegląd literatury oraz raportów branżowych.
EN
The article presents the key success factors in enterprises in the logistics industry. To this end, the logistics industry in Poland was characterized, then the concept of key success factors was defined. The next part of the article identifies the key success factors in this industry along with their role.
EN
This study aims to explore the predominant critical success factors (CSFs) for the implementation of lean manufacturing (LM) in small and medium-sized enterprises (SMEs) producing machinery and equipment (M&E). The convergent parallel mixedmethods (qualitative and quantitative) were employed in three Malaysian M&E manufacturing SMEs. The study identified four predominant CSFs that significantly impact on the LM application in M&E manufacturing SMEs, namely, leadership and commitment of the top management, training to upgrade skills and expertise, employee involvement and empowerment, and the development of LM implementation framework for SMEs. This study can assist the M&E manufacturing SMEs in prioritising these predominant CSFs so that the management teams can work on the improvement strategy and achieve a higher level of lean sustainability. It offers valuable insights into the LM implementation that could provide a practical reference guide to other industrial companies.
EN
Purpose: The main aim of this paper is to analyze political instability as a risk factor for public-private partnership (hereinafter: PPP) project success on the case of the 1992 Hungarian M1/M15 motorway project. Furthermore, it also examines the project success framework and critical success factors in PPPs, as well as project risk division and proper risk allocation. Design/methodology/approach: The text includes a review of relevant literature in the field of political instability and risk management pertaining to PPPs, in combination with a case study illustrating the impact of political instability on a PPP project. Findings: The findings of the case study suggest that Hungary’s institutions at the time of the project did not offer the necessary safeguards against governmental abuse of bargaining power. Independent courts are essential for the success of public-private partnerships, in combination with an emphasis on the protection of property rights and the rule of law. A well-functioning institutional and legal framework offer protection against the failure of public-private partnership projects and constitute a critical success factor for PPPs. Practical implications: Despite growing social infrastructure investment needs, PPP is not developing in accordance with expectations in the majority of developing and emerging economies. Political stability is an essential factor in any development process and happens to be one of the most distinguishing factors between developed and developing countries, in which PPP schemes are underutilized despite an enormous potential for more private sector involvement. Countries lacking independent courts may strongly benefit from alternative dispute resolution procedures. The retention of a larger amount of project risk by the public party may additionally prove to be helpful for the development of PPP markets in nations lacking institutional and political stability. Originality/value: The research problem identified in this paper concerns the implications of political instability – a global phenomenon of growing significance, on the success of PPP projects. The obtained results may be of interest to representatives of science and practice, especially with regards to developing countries, as well as emerging economies.
EN
Lean practices are implemented in manufacturing enterprises to find hidden waste and attain continuous improvement. Various enterprises have experienced benefits owing to the Lean implementation. Following the use of appropriate lean instruments and techniques, there are many factors that affect successful lean implementation process. Researchers have identified a large number of these success factors to implementation of Lean. Understanding these enablers and the interactions between them can be crucial to the success of lean implementation. Interpretive Structural Modeling (ISM) is one of the established methodologies to bring forward the interrelationships among parameters of an issue or a problem. The purpose of this paper is to create the hierarchy of the various success factors to Lean Implementation according to their importance using the approach of ISM to facilitate Small and Medium enterprises (SMEs) across India.
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The algorithms implemented through artificial intelligence (AI) and big data projects are used in life-and-death situations. While research exists to address varying aspects of moral decision-making with algorithms, the definition of project success is not readily available. Nevertheless, researchers place the burden of responsibility for ethical decisions from AI systems on the system developers. Using a systematic literature review, this research identified 70 AI project success factors in 14 groups related to moral decision-making with algorithms. It contributes to project management literature, specifically for AI projects. Project managers and sponsors can use the results during project planning and execution.
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