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EN
The main goal of research presented in this paper was to increase the effectiveness of communication with interactive advertising, through the use of eye tracking. Experiments were performed to analyze the interest in advertising content, with a different influence on web users. A statistical analysis of results was conducted, and a fuzzy model based on the results was designed and verified. The analysis led to the conclusion that the eye tracking can be used to increase the possibility to create advertising content that is interesting for the larger target group.
PL
W artykule przedstawiono praktyczne doświadczenia związane z formułowaniem strategii zarządzania kontaktami z klientami. Przedstawiono aktualne wyzwania rynkowe, biznesowe i technologiczne w sektorze bankowym. Opisano sposób budowy strategii marketingu interakcyjnego. Umiejscowiono wielowymiarową segmentację klientów w procesie podejmowania decyzji. Omówiono marketing interakcyjny, jako nowoczesną, innowacyjną metodę zarządzania kontaktami z klientami. Wskazano rozwiązania analityczne oraz platformy technologiczne stosowane podczas wdrażania strategii oraz w pomiarach jej skuteczności.
EN
The paper presents practical experiences with customer relationship management strategy formulation. It presents current market, business and technology challenges in the banking sector. Then it discusses the interactive marketing as a modern, innovative method of customer relationship management. It describes also how to build step by step an interactive marketing strategy. A multi-dimensional segmentation of customers is positioned as a key component in the decision process. Finally, indicate the required analytical solutions and technology platforms used in the implementation of the strategy and to measure its effectiveness.
EN
Marketing activities taken up by research and scientific institutions is an increasingly popular subject of debates and scientific works from the area of management and education. What shows this trend very well is not only the growing number of scientific publications concerning these subjects, but also the appearance of scientific magazines, titles dedicated to this issue (eg. International Journal of Educational Management, Journal of Marketing for Higher Education). In many contemporary works concerning marketing of higher education institutions and research institutes, models functioning In the business environment are being adapted to serve the needs of educational units. Thus, in works concerning management strategies for educational organizations we can find references to such classic concepts as 4P, 7P or 4C. Adapting classic marketing models, applied in business, to the conditions in which higher education institutions and research units function, shows that the managers of these institutions see the need to compete on the market and determine the direction of marketing activities. It can be presumed that this need will be constantly growing, along with the growth of competition between higher education institutions. This competition will result from, among others, demographic factors, including the predicted drop in the number of people aged 19-24. According to the forecasts of the Central Statistical Office the numer of people in this age range in Poland will drop from 2,817,000 in 2015 to 2,135,000 in 2025. Dropping number of students and the resulting growth of competition between universities will force them to adopt a strategic approach to marketing activities and using the latest achievements of interactive marketing. Including intensification of online activities. As the examples mentioned in this work show, many theories or psychological phenomena can be successfully used for building and implementing the marketing strategy of scientific and research institutions. Such theories as the Technology Acceptance Model served well the purpose of explaining the behavior of users. They also have their practical implications for people designing marketing influence. The application of knowledge from the area of social psychology is similar. Many mechanisms, like the social evidence of Tightness, are good for interactive marketing. Good choice of these mechanisms and fitting them well into the entirety of activities aimed at promoting an organization, can contribute to raising the efficiency of influence.
PL
Podejmowanie działań marketingowych przez instytucje badawcze oraz naukowe jest coraz częściej pojawiającym się tematem debat i opracowań naukowych z zakresu zarządzania oraz edukacji. Świadczy o tym nie tylko wzrost liczby publikacji naukowych z tego zakresu, ale również, pojawienie się na rynku czasopism naukowych, tytułów dedykowanych temu zagadnieniu ( np. International Journal of Educational Management, Journal of Marketing for Higher Education). Wiele współczesnych opracowań z zakresu marketingu uczelni wyższych oraz instytucji badawczych adaptuje funkcjonujące w środowisku biznesowym modele na potrzeby jednostek edukacyjnych. I tak w pracach dotyczących strategii zarządzania instytucjami edukacyjnymi znajdziemy odniesienia do takich klasycznych koncepcji jak 4P, 7P czy 4C. Adaptowanie klasycznych modeli marketingowych, stosowanych w biznesie, do warunków, w jakich funkcjonują uczelnie wyższe oraz jednostki badawcze, wskazuje na dostrzeganą przez ich decydentów potrzebę konkurowania na rynku i wyznaczania kierunków działań marketingowych. Można przypuszczać, że potrzeba ta będzie się stale nasilać, wprost proporcjonalnie do wzrostu konkurencji pomiędzy uczelniami wyższymi. Konkurencja ta, wynikać będzie między innymi z czynników demograficznych, w tym z prognozowanego spadku liczby osób w wieku 19-24 lata. Jak pokazują prognozy Głównego Urzędu Statystycznego liczba osób w tym przedziale wiekowym w naszym kraju spadnie z 2817 tys. w 2015 roku do 2135 tys. w 2025 roku. Zmniejszenie się liczby studentów, a wraz z tym nasilenie konkurencji miedzy uczelniami, spowoduje konieczność strategicznego podejścia do działań marketingowych uczelni wyższych, oraz wykorzystania najnowszych osiągnięć z zakresu marketingu interaktywnego, w tym zintensyfikowania działań podejmowanych w Internecie.
EN
Marketing activities taken up by research and scientific institutions is an increasingly popular subject of debates and scientific works from the area of management and education. What shows this trend very well is not only the growing number of scientific publications concerning these subjects , but also the appearance of scientific magazines, titles dedicated to this issue (eg. International Journal of Educational Management, Journal of Marketing for Higher Education). In many contemporary works concerning marketing of higher education institutions and research institutes, models functioning in the business environment are being adapted to serve the needs of educational units. Thus, in works concerning management strategies for educational organizations we canfind references to such classic concepts as 4P, 7P or 4C. Adapting classic marketing models, applied in business, to the conditions in which higher education institutions and research units function, shows that the managers of these institutions see the need to compete on the market and determine the direction of marketing activities. It can be presumed that this need will be constantly growing, along with the growth of competition between higher education institutions. This competition will result from, among others, demographic factors, including the predicted drop in the number of people aged 19-24. According to the forecasts of the Central Statistical Office the number of people in this age range in Poland will drop from 2,817,000 in 2015 to 2,135,000 in 2025. Dropping number of students and the resulting growth of competition between universities will force them to adopt a strategic approach to marketing activities and using the latest achievements of interactive marketing. Including intensification of online activities. As the examples mentioned in this work show, many theories or psychological phenomena can be successfully used for building and implementing the marketing strategy of scientific and research institutions. Such theories as the Technology Acceptance Model served well the purpose of explaining the behavior of users. They also have their practical implications for people designing marketing influence. The application of knowledge from the area of social psychology is similar. Many mechanisms, like the social evidence of rightness, are good for interactive marketing. Good choice of these mechanisms and fitting them well into the entirety of activities aimed at promoting an organization, can contribute to raising the efficiency of influence.
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