The paper explores the selected aspects of job quality (remuneration, working time/work pressure, collective interest representation) in the logistic industry in the context of the COVID-19 health and socio-economic crisis. It draws from the literature review, secondary data and expert interviews with trade union and employer organisations representatives carried out within the COV-WORK project funded by National Science Centre in Poland. The research adopts the power resources approach to explore the relevance of market, institutional, organisational and societal aspects of workers’ collective resources in various sections of logistic services on the changes of their job quality and their collective responses to these changes during pandemic. The analysis is focused on three occupational groups: (1) logistics centres employees, (2) lorry drivers, and (3) parcel-delivery couriers. The analysis suggests that the increase in workers’ structural power due to surge in demand on logistic services and their strategic importance during pandemic is insufficient for workers’ counter-actions against the deterioration of job quality during pandemic, unless reinforced by collective labour organisations (associational power).
Purpose: The purpose of the article was to analyze and evaluate practices related to the recruitment process of temporary workers in enterprises in the logistics and warehouse industry (provision of services). At the same time, the aim of the article is to indicate the directions of actions in the field of the recruitment process that can be undertaken by the management of such enterprises in order to improve the quality of services provided by improving the quality of work. Design/methodology/approach: The study was preliminary and based on conducting a pilot qualitative study using the method of individual in-depth interview (IDI). The study covered the subject of the recruitment process of temporary workers in logistics and warehouse companies operating in the Great Poland region, and the subject of the study were the temporary workers themselves. The article presents the results of the study conducted among 25 temporary employees. Findings: The main aspects, covered in the study, regarding recruitment process are related to the way the recruitment meetings are handled, how the basing employment information are being passed to the candidate and whether what has been proposed is covered in the reality. As there have been gaps identified in those recruitment elements the author suggests some recommendations to the companies. Research limitations/implications: The presented results of the initial pilot study may be subsequently verified in the actual study. At the same time other human resources management processes, in the field of temporary workers, may be subjected to additional study. On this basis, it is possible to build a full picture of the practices used in enterprises, affecting the quality of work by temporary workers, and to indicate the directions of changes in order to improve the achieved results in terms of quality. Practical implications: The results of the study might be used by the companies interested in the form of temporary work and companies struggling with lowering quality of products or services as a result of employing temporary employees. Originality/value: As the temporary work in Poland usage is significant and increasing it is important to understand the factors influencing the quality of temporary employees’ work. This area has not been explored enough through research study.
The aim of the present study is to examine the impact of job quality dimensions on the employees' performance during Covid-19 situation. Our study is an empirical study. It uses a quantitative survey research design. The data collected by a questionnaire developed by CIPD, 2018 to measure job quality through six main dimensions including the compensation and benefits, work conditions, health and safety, well-being and work-life balance, job design, and job performance. The female that participated in this research is 216 who work at King Faisal University. The primary data collected by a self-developed questionnaire that uses the model of CIPD, 2018 for the job quality dimensions. Our study finds positive correlations between the main dimensions of job quality and employee performance.
PL
Celem niniejszego badania jest zbadanie wpływu wymiarów jakości pracy na wyniki pracowników w sytuacji Covid-19. Przedstawione badanie jest badaniem empirycznym. Wykorzystuje projekt badania ankietowego ilościowego. Dane zebrane za pomocą kwestionariusza opracowanego przez CIPD, 2018 w celu pomiaru jakości pracy w sześciu głównych wymiarach, w tym wynagrodzenia i świadczeń, warunków pracy, zdrowia i bezpieczeństwa, dobrego samopoczucia i równowagi między życiem zawodowym a prywatnym, projektowania pracy i wydajności pracy. Kobiety, które brały udział w tych badaniach, to 216 osób pracujących na Uniwersytecie Króla Faisala. Dane pierwotne zebrane za pomocą opracowanego przez autorów kwestionariusza wykorzystującego model CIPD, 2018 dla wymiarów jakości pracy. Badanie wskazuje na pozytywne korelacje między głównymi wymiarami jakości pracy a wydajnością pracowników.
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