Wyniki wyszukiwania - BazTech

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Social responsibility in human resources management in public institutions during Covid-19 pandemic – a Smart City perspective

Zadros Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 159

501--512

EN

Purpose: The outbreak of the Covid-19 pandemic has caused a revolution in human resource management in all organizations. Particularly important from a social point of view, changes have occurred in the organization of work and human resource management (HRM) in public institutions providing services to the public. On the one hand, it was necessary to secure the work of these entities so that the continuity of their work was maintained. On the other hand, the possibility of contamination of employees had to be limited. For this reason, Smart City solutions were started to regulate contacts between employees and between employees and customers. The aim of the article is an attempt to state whether the changes introduced in the HRM process in selected city offices in Poland were an expression of social responsibility, contributed to the improvement of the quality of work of officials and customer service of these offices. Design/methodology/approach: The research allowing for this answer was carried out on the basis of the Customer Satisfaction Index (CSI) method, and the sample in the research were employees of selected city offices. Research limitations/implications: It was found that the CSI method can be used equally effectively in the satisfaction of external and internal customers. Practical and social implications: The conducted study allowed for the conclusion that the assessment of the quality of intelligent solutions related to the area of social responsibility undertaken as part of human resource management was assessed by the respondents at an average level. Originality/value: The original element of the study on the basis of which the article was prepared was the use of the CSI method to survey employee satisfaction with work based on Smart City solutions.

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Employee satisfaction with the employer's health safety activities during the SARS-COV-2 pandemic

Zadros Katarzyna

System Safety : Human - Technical Facility - Environment

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2021

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Vol. 3, nr 1

228--238

EN

The outbreak of the SARS-CoV-2 coronavirus pandemic has resulted in significant changes in employers' attitudes to employee health safety, as a new rapidly spreading threat has emerged. A characteristic feature of this threat is very little knowledge about it and the lack of effective treatments and prevention procedures. The short time since the outbreak of the pandemic also means that there is very little knowledge about how employers try to protect employees from infection with this virus, as well as how effective these actions are and how employees evaluate them. Therefore, among couriers of UPS companies in Poland and Germany a survey of the satisfaction was undertaken regarding the solutions adopted and implemented by managers in the field of shaping the health safety of employees. The survey uses the modified Customer Satisfaction Index - CSI method, for which employees were treated as internal customers. As a result of the research, it was possible to compare employee satisfaction with the solutions used by managers to protect their health in Poland and Germany, and shape conclusions resulting from this study.

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Man as the subject of management – in the opinion of students of economy 4.0

Zadros Katarzyna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2019

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z. 136

675--685

EN

The introduction of technical and technological changes typical of industry and economy 4.0 in Polish companies makes it easier to build a competitive advantage. Implementing them requires providing the economy with suitably qualified employees who are prepared for work under new conditions. These employees are expected to be not only professionals in their field, but also to be willing and able to respond flexibly and quickly to new solutions in the work environment. They should also be capable of reorienting their knowledge and skills so that they are in line with the changing expectations of employer and labor market. Universities should, hence, prepare current students for such situation, Thus, this article presents a study conducted among students, the aim of which was to gather knowledge about whether, in the opinions of students, universities are preparing future employees for future professional roles and the challenges of the labor market in economy 4.0.

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Work safety in CSR standards, norms and management practice

Zadros Katarzyna

System Safety : Human - Technical Facility - Environment

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2019

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Vol. 1, nr 1

69--76

EN

The concept of corporate social responsibility (CSR) since several dozen years has been recognized as one of the most important solutions used by companies that want to build competitive advantage through concern for economic effects, people and the environment. Important role in the management of CSR by these companies is the implementation of its standards and norm and their reporting. However, the question arises whether such activities are sufficient to actually talk about the company as a socially responsible organization. In the presented article, a broader analysis of this problem was undertaken, trying to answer what determines the company's recognition as socially responsible.