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1
Content available Conflicts in process management in enterprises
EN
The publication shows the research results in the field of conflicts arising within the framework of process management in selected manufacturing enterprises. The purpose of the research was to find answers to two questions: 1) what are the most frequent conflicts in process management? 2) when conflicts are the cause of success and when process management fails? In the course of the research, methods were used, which included the literature studies, surveys, analysis and synthesis. The findings of the research were used to formulate recommendations on how to resolve conflicts in process management.
EN
This publication shows possible ways of perception (metaphors) of social conflicts related to mining projects, as well as ways of managing conflict from the point of view of psychology and the adopted model of social relations. Basing on examples known to the authors, it analyzes the possibility of using the described methods of exerting influence in prevention and resolving existing conflicts. This is of fundamental importance for shaping the state's and enterprises' policies regarding raw materials policy which would be consistent with the principles of sustainable development.
3
Content available remote Mediacja : formą zarządzania konfliktem
PL
W artykule poruszono problematykę mediacji jako formy zarządzania konfliktem. W polskim systemie prawnym, jak również w dziedzinie zarządzania, mediacji przypisuje się coraz to szersze znaczenie, gdyż w odróżnieniu od innych form rozwiązywania sporów, ma ona charakter ugodowy. Celem artykułu jest podkreślenie specyfiki komunikacji i występujących w organizacji konfliktów oraz zaprezentowanie mediacji, jako alternatywnej metody ich rozwiązywania.
EN
The article consists of two chapters, introduction and summary. It deals with mediation as a form of conflict management. Increasing importance is being attached to mediation both in polish legal system and business management as contrary to other forms of conflict resolution it is a conciliatory method. The article aims to emphasise characteristics of communication and conflicts occurring in organization as well as present mediation as an alternative method of conflict resolution.
EN
The goal of this study is to analyse the involvement of the EU and Russia in conflict management in the ‘shared neighbourhood’, i.e. the six East European and South Caucasus countries (Belarus, Moldova, Ukraine, Armenia, Azerbaijan and Georgia). Due to the broad understanding of conflict management, which may relate to political, economic, ethnic and armed conflicts, this analysis will focus on managing only the latter. In the case of the discussed region, this means the conflicts in: Transnistria, Nagorno-Karabakh, Abkhazia and South Ossetia, including the August 2008 war between Georgia and Russia. The comparison of the EU and Russian armed conflict managing actions allows for determining the efficiency of soft and hard power used by these two international actors. The European Union received the 2012 Nobel Peace Prize for having contributed to the advancement of peace and reconciliation, democracy and human rights. Therefore, it seems important to answer the following question: Can its experience benefit the EU in managing the post-Soviet region?
EN
Conflicts are normal, ubiquitous, continuous and useful phenomena in an organization. For managing them, managers may use active, passive or passive-active strategy. In the article, we have focused on the active strategy of conflict management and on the opportunities of its popularization in the organization through internal marketing.
PL
Konflikty są w organizacji zjawiskami normalnymi, wszechobecnymi, ciągłymi i użytecznymi. By nimi zarządzać, menedżerowie mogą wykorzystać strategię aktywną, pasywną, bądź pasywno-aktywną. W artykule skoncentrowałyśmy się na aktywnej strategii zarządzania konfliktami oraz szansach jej upowszechniania w organizacji poprzez działania z zakresu marketingu personalnego.
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