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Employee well-being from the perspective of human resources professionals

Beck-Krala Ewa

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 159

27--37

EN

Purpose: The purpose of the study is to explore how Human Resources (HR) professionals understand the employee well-being (EWB) and how important it seems for employers in Poland as well as what programs that support EWB have been applied in organizations in Poland. Design/methodology/approach: Based on the selective literature review, available reports and own quality research – the semi-structured interviews conducted among HR professionals from organizations in Poland, the author explores how employers can comprehensively support building employee well-being. Findings: This research has shown that most of the HR professionals are aware of the important 14 role of the EWB in determining an organization’s long-term effectiveness and building a competitive advantage. However, the employers’ approach to EWB is more reactive than proactive as only two of the interviewed HR professionals could explained how the EWB was rooted in the business strategy and executed within all of the four areas of integrated EWB. Research limitations/implications: The research has some limitations as the sample of the HR experts was not very large – it consisted of ten HR professionals. Moreover, most of the professionals have represented large corporations. Therefore, it would be recommended to provide future research in various organizations as well as enlarge the sample. Practical implications: The research has shown what actions has been undertaken by the employers to build employee well-being. There were mapped the main tools that support the four areas of integrated EWB used by the employers. Social implications: EWB plays crucial role in sustaining Human Capital and it is an important aspect of corporate social responsibility. The paper might raise the awareness among the employers in Poland about the importance of Sustainable Human Resource Management. Originality/value: The paper shows the integrated approach toward the EWB and explores how the EWB practices may be developed within the organization. The paper may be useful for entrepreneurs, managers and HR professionals.

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Carrying the burden of the pandemic: the relationship between internal marketing, burnout, and job satisfaction in courier service industry

Arıkan Özgür Uğur, Öztürk Esra

LogForum

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2022

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Vol. 18, no. 2

173--183

EN

Background: The main purpose of this study is to examine the effect of internal marketing practices applied in the courier services industry on the job satisfaction of employees and the moderating effect of burnout in this relationship. Methods: To test the hypothesis, an online survey was conducted on a sample of 376 respondents from the Turkish courier industry. Research data was collected by a web-based survey distributed with the assistance of TUMTIS (All Transport Workers' Union) managers. Results: The results show that internal marketing practices have a positive and significant effect on job satisfaction, and burnout has a moderating effect on this relationship. The most interesting finding is that, in the case of high level of burnout, the relationship between internal marketing and job satisfaction is significant and negative. Conclusion: This is one of the few studies that considers the courier service industry from the perspective of employees, not customers. The findings could offer an elaborate understanding of how burnout affects the relationship between internal marketing and job satisfaction in the courier service that provides a bridge between companies and customers. The results of this study have a wide array of managerial implications for the courier service industry.

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Organisational reasons of job burnout

Moczydłowska J.

Ekonomia i Zarządzanie

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2016

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Vol. 8, no. 2

7--13

EN

The article contains theory-cognitional and empirical parts, which aim is to diagnose the organisational reasons of burnout being detected by managers in organisations, which they work in. The group of 45 representatives of managers who are the students of Executive MBA in INE PAN in Warsaw took part in the research. The managers’ opinions about organisational risk factors of burnout which occur in their work environment were the subject matter. The tool used for research was questionnaire of polling. The following research problem was worded: What organisational factors which raise the risk of burnout are detected by representatives of managerial staff in their work environment? The analysis of respondents’ statements enable to emerge of the following categories of burnout risk factors: the pressure (of the time, responsibility, expectations), lack of possibilities to develop the occupational abilities and seat promotion, the reasons entrenched in wrong interpersonal relations, lack of appeasement of basic employees’ need, blunders in motivational system and work organisation, lack of real possibility of making decisions. Vicariously, the research results indicate senior staff individualistic inertia. The respondents are conscious of burnout risk factors, but they do not take enough effective action building friendly organisational environment and promoting healthy lifestyle. They estimate that the impact of these things on mental hygiene improvement in enterprises is little. They are prone to detect potential resources of burnout in factors, which they do not have direct influence on, for instance in the rules enforced by the high level managers, in law of tough market competition etc. There are no statistically significant differences between the responses of men and women. The article develops knowledge in the area of organisational behavior.