Purpose: The conditions in which enterprises from the SME sector have to operate are not easy. The enormous changeability of the environment contributed to a shift in the ways of managing a company. In these uncertain and quite difficult times, the key variable when verifying the conducted activity is pro-social or pro-ecological activity in the form of CSR activities. The aim of the study is to define CSR models implemented by entrepreneurs from the SME sector. Design/methodology/approach: The research task was carried out based on the literature on the subject and the results of a survey from the first half of 2021, conducted among 164 enterprises based in the Slaskie Voivodeship. Due to the nature of the obtained data (qualitative features), the correlation studies used the ф - Youla correlation coefficient based on the X2 statistic. Findings: The conducted analyses have shown that the pandemic has led to changes in the approach of entrepreneurs to the subject of CSR. The conducted research has shown that the importance of CSR activities increases with the increase in the size of the enterprise. The conducted research allowed us to verify the adopted hypotheses. The results showed that the pandemic has indeed led to changes in the approach of entrepreneurs to the subject of CSR, as there is a decrease in the positive perception of CSR as an important element of the functioning of the company on the market. Originality/value: The conducted study allowed to identify the tendency towards pro-social activity of enterprises from the SME sector in the time of the COVID 19 pandemic. In the course of the research, an upward trend was determined in the case of medium-sized enterprises, stable in the case of small enterprises and a downward trend in the case of micro-enterprises. The study also allowed for a model approach to CSR activities in selected groups of enterprises.
Przedsiębiorcy muszą prowadzić działalność w taki sposób, by w jak najmniejszym stopniu oddziaływała na środowisko. Czasy, kiedy można było jedynie deklarować swoje działania na rzecz zrównoważonego rozwoju, powoli dobiegają końca. Coraz szybciej nadchodzi wymóg obowiązkowego raportowania i… ponoszenia kosztów z tym związanych.
Purpose: The growing complexity of the environment in which they operate causes modern enterprises, including various types of organizations, to develop competitive management models aimed at meeting the expectations of various groups of stakeholders involved in their activitiesin the long-term perspective. This article focuses on the importance of corporate social responsibility (CSR) in the activities of the municipal housing manager in the context of its stakeholders. The study examines how stakeholders (employees, resource residents, entrepreneurs) perceive the city's housing manager's CSR activities. Design/methodology/approach: In this study, in addition to the analysis of the literature on the subject, the results of the survey conducted in the first and second quarter of 2022 among 363 stakeholders of the municipal housing manager were used. In the study, the impartiality test χ2 and the coefficient of T Czuprow convergence were used, with the significance level α = 0.05. Findings: The results suggest that each of the three selected groups of stakeholders perceive the necessity of CSR activities differently. The group that is the most interested in such activities are employees, the inhabitants of resources expect only actions aiming to improve the quality of their lives, and therefore actions within the aspect of local responsibility. Entrepreneurs in turn, are interested in activities in the social, external and environmental aspects. In addition, the results of these studies may contribute to the state of knowledge in the scientific literature by pointing to the importance of CSR activities by entities not focused on maximizing profits. Originality/value: It can be expected that the developed models will help decision makers of city housing managers to gain a perception of the stakeholder's awareness of and attitudes towards the CSR concept.
Purpose: The outbreak of the Covid-19 pandemic has caused a revolution in human resource management in all organizations. Particularly important from a social point of view, changes have occurred in the organization of work and human resource management (HRM) in public institutions providing services to the public. On the one hand, it was necessary to secure the work of these entities so that the continuity of their work was maintained. On the other hand, the possibility of contamination of employees had to be limited. For this reason, Smart City solutions were started to regulate contacts between employees and between employees and customers. The aim of the article is an attempt to state whether the changes introduced in the HRM process in selected city offices in Poland were an expression of social responsibility, contributed to the improvement of the quality of work of officials and customer service of these offices. Design/methodology/approach: The research allowing for this answer was carried out on the basis of the Customer Satisfaction Index (CSI) method, and the sample in the research were employees of selected city offices. Research limitations/implications: It was found that the CSI method can be used equally effectively in the satisfaction of external and internal customers. Practical and social implications: The conducted study allowed for the conclusion that the assessment of the quality of intelligent solutions related to the area of social responsibility undertaken as part of human resource management was assessed by the respondents at an average level. Originality/value: The original element of the study on the basis of which the article was prepared was the use of the CSI method to survey employee satisfaction with work based on Smart City solutions.
Purpose: The purpose of this study is to demonstrate the role of social innovation in solving significant and complex problems of the Mazovia region by using the results of research conducted at the university and thus supporting the achievement of sustainable development goals by the university. Design/methodology/approach: The paper describes the results of workshops organized for scientists from all over Poland by 2 universities, i.e. the Warsaw University of Technology and the University of Warsaw. The main objective of the workshops was an attempt to identify studies conducted by their participants, the results of which could contribute to solving specific problems of the region. This publication also refers to the results of the Lean Management in Healthcare project aimed at improving the Polish health care system, and thus also at solving a very important social problem. Findings: Although the nature of these 2 projects was different, they had one objective, which was to use research results in solving important social problems. The first project can be considered as an equivalent of a technological-push model, while the second one corresponds to the market-pull model. Research limitations/implications: The article contains preliminary research related to proposing the use of conducted research to solve important social problems. Practical implications: The article can help to establish cooperation between scientists and other institutions in using the conducted research for a new purpose of solving social problems, but also be an inspiration for further search for them by modifying or planning new research. Social implications: The development of the proposed new directions of using the conducted research may contribute to solving important social problems. This should be the role of research conducted in universities to fulfill all their missions. Originality/value: An attempt to combine the social problems of Mazovia with specific research carried out by the participants of the workshops should be considered a novelty. Many participants admitted that thanks to this workshop they were motivated to continue working on a new way of using the results of their research.
The enrichment of the society and the consumptive lifestyle caused that customers buy more and more, having different, often very high requirements as to the purchased products and services. They often do not realize that production of such products requires more and more materials, energy and other means of production. All this leads to high exploitation of the environment. Even if the resources of the natural environment are not exhaustible, they do not keep up with their rebuilding at this pace of exploitation. That is why social awareness and responsibility both of producers and customers play such an important role. They are one of the instruments needed to operate in accordance with the concept of sustainable development. The aim of the research was to examine social awareness and responsibility among customers of service enterprises. The research was conducted with the use of an online survey, which allowed to show whether the customers of such enterprises are interested in the concept of the sustainable development, if they take it into account when using various services. The need for environmental education was indicated, which could strengthen the social awareness and responsibility among Polish customers.
Corporate social responsibility is an attitude that involves taking voluntary action for the benefit of the society in general, to support the positive development of a certain community. This attitude demonstrates that we, as citizens, have not only rights but also certain obligations which we should meet. A socially responsible person is someone who knows that his or her actions will affect others and tries to make decisions that benefit his or her immediate surroundings. The objective of the study was to determine the level of environmental awareness and willingness to take environmental action in 165 respondents who filled out a survey. The paper includes an introduction that presents the main challenges associated with insufficient contribution of the society to environmental protection and its lack of awareness of social responsibility. Subsequently, the findings of the study are presented, followed by a summary and conclusions.
The paper deals with the topic of social responsibility in selected organizations in the Czech Republic. This topic is mainly associated with the requirements for economical and ecological production. In reality, however, this area has a much broader meaning. In the introduction, the paper deals with the definition of corporate social responsibility, the importance of this industry, the description of stake-holders and the basic principles of the whole concept. Furthermore, the paper deals with the benefits of implementing corporate social responsibility in the overall concept of the organization and describes the most common barriers to the adoption of the concept of CSR in organizations. The next part analyses the current attitude of organizations to CSR in the form of a questionnaire survey. Organizations from various areas of the private as well as the public sector were involved in the survey. The questionnaire is divided into three groups within the questions asked to the respondents. The first part of the questions is focused on the identification of organizations, focus size and other information. The second part focuses on awareness of corporate social responsibility and the last part deals with issues related to strengthening awareness of CSR.
Świat w tej chwili zmaga się z ogromnym wyzwaniem, jakim jest epidemia koronawirusa. Wiele jest spekulacji na temat inicjacji tego zjawiska. Jedną z nich jest przekonanie, że pandemia jest obronną odpowiedzią natury na niszczącą ją ekspansję człowieka.
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Implementing social responsibility activities (CSR) towards sustainable development (Sustainable Development) is one of the issues that businesses pay special attention. The study selected research scope in Hanoi, Vietnam. Applying qualitative and quantitative methods to evaluate the influence and the degree of influence of the corporate social responsibility factor on the sustainable development of industrial small and medium enterprises (SMEs) in Hanoi, Vietnam. The study carried out a survey of 182 industrial SMEs allocated according to different business sectors and territories in Hanoi. The research results showed that the social activities of enterprises have a positive influence on the sustainable development of industrial small and medium-sized enterprises in Hanoi, besides other factors such as: Conscious innovation; Finance; Human resources; Local support policies and the manufacturing.Objectives of the study: This study aims to evaluate the impact of corporate social responsibility factors on the sustainable development of small and medium industrial enterprises in Hanoi, among other factors such as: Manufacturing technology; Business's resource enterprises; Innovation; Local support policies.
U podstaw formowania uniwersytetów wybrzmiały dwie misje. Pierwsza związana była z prowadzeniem badań naukowych, a więc poszukiwań prawdy, a druga związana była z dydaktyką. W wyniku zachodzących zmian w przestrzeni społeczno-gospodarczej wydaje się, że tradycyjna misja uniwersytetu nie oddaje wszystkich zadań kierowanych do uniwersytetu. Tradycyjne misje uniwersytetu poddawane są dyskusji i pojawiają się głosy mówiące o konieczności zmian. Dyskutowana jest kwestia badań naukowych, analizowanych tematów i ich użyteczności w przestrzeni społeczno-gospodarczej. Pod debatę poddawana jest również dydaktyka, wobec której oczekuje się kształcenia absolwentów użytecznych na rynku pracy. Wobec zachodzących zmian i próby pogodzenia istoty uczelni z oczekiwaniami interesariuszy, w literaturze pojawiło się sformułowanie trzecia misja uczelni. Nazywana jest również misją społeczną bądź służbą publiczną, a istotą jej jest uwzględnianie oczekiwań interesariuszy w działalności uczelni. Problematyka trzeciej misji uczelni nie została jednak w sposób precyzyjny określona i niejednoznaczne są zadania z niej wynikające. Celem artykułu jest próba sprecyzowania kształtu trzeciej misji, a także zadań i powinności wynikających z jej realizacji.
EN
Two missions resounded at the foundations of university formation. The first was related to conducting scientific research, and thus searching for the truth, and the second was related to didactics. As a result of changes in the socio-economic space, it seems that the traditional university mission does not reflect all tasks addressed to the university. Traditional university missions are subject to discussion and there are voices talking about the need for change. The issue of scientific research, analyzed topics and their usefulness in the socio-economic space is discussed. The debate is also about didactics, which is expected to educate graduates useful in the labor market. In view of the changes taking place and the attempt to reconcile the essence of the university with the expectations of the stakeholders, the third mission of the university appeared in the literature. It is also called a social mission or public service, and its essence is to take into account the expectations of stakeholders in the university's activities. The problem of the third mission of the university has not been precisely defined and ambiguous are the tasks resulting from it. The purpose of the article is to try to specify the shape of the third mission, as well as the tasks and duties resulting from its implementation.
Artykuł poglądowy stanowiący wynik analizy literatury z obszaru społecznej odpowiedzialności biznesu. W artykule autor wskazuje na specyfikę prowadzonej przez szpital działalności jako fundament do stosowania koncepcji CSR, stanowiącej element nowego zarządzania publicznego. Zwrócono również uwagę na możliwość stosowania koncepcji zarówno w codziennej działalności szpitali publicznych, jak i w trakcie ich restrukturyzacji.
EN
An illustrative article that is the result of an analysis of literature in the field of corporate social responsibility. In the article, the author indicates the specificity of the hospital's activity as a foundation for the application of the CSR concept, which is an element of the new public management. Attention was also paid to the possibility of applying the concept both in the daily activities of public hospitals and during their restructuring.
Artykuł przedstawia zagadnienie Lean Management jako instrument odpowiedzialnego biznesu. Zobrazowano w nim genezę pojęcia Lean Management oraz sposoby, w jaki wpływa ono na usprawnienie działalności organizacji. Ponadto omówiono istotę odpowiedzialnego biznesu oraz przybliżono pojęcie Lean Management jako jeden z instrumentów odpowiedzialnego biznesu.
EN
The paper presents the issue of Lean Management as an instrument of responsible business. The article goes back to the origins of Lean Management and discusses the ways in which it exerts impact on the improvement of the efficiency of the activity of organizations. Furthermore, the essence of responsible business is discussed as well as the role of Lean Management as one of the instruments of responsible business.
Zainteresowanie problematyką społecznej odpowiedzialności przedsiębiorstw jest w obecnych czasach coraz większe. Potrzeba rozwoju wspomnianej koncepcji wypływa nie tylko od samych przedsiębiorstw, ale także od społeczności lokalnych, konkurencji, władz szczebla lokalnego i centralnego oraz innych uczestników życia społeczno-gospodarczego, mających pośredni lub bezpośredni wpływ na podmioty gospodarcze.
EN
The interest in corporate social responsibility is nowadays more and more. The need for the development of this concept derives not only from the enterprises themselves, but also from the local community, competition authorities and local government, and many other participants in social and economic life, having a direct or indirect impact on economic operators.
The subject of occupational health and safety in terms of the GRI indicators has been presented in this article. GRI indicators are used in Corporate Social Responsibility (CSR) reporting. This article is an attempt to answer the question: are the published indicators the result of actual implementation of occupational health and safety management strategy or are they just part of building an image and reputation of a company that is socially responsible?
PL
W publikacji przedstawiono zagadnienia bezpieczeństwa i higieny pracy w ujęciu wskaźników GRI (ang. Global Reporting Initiative), które są stosowane w raportowaniu społecznej działalności firm (ang. CRS – Corporate Social Responsibility). Artykuł jest próbą odpowiedzi na pytanie: czy publikowane wskaźniki są rezultatem rzeczywistego wdrażana strategii zarządzania bezpieczeństwem i higieną pracy, czy też są tylko elementem budowania wizerunku i reputacji firmy odpowiedzialnie społecznej.
Praktyka działania firm krajowych i międzynarodowych pokazuje, że wprowadzanie do zarządzania praktyk społecznej odpowiedzialności (SR) jest możliwe nie tylko w sektorze for profit, lecz także w sektorze non profit, w tym także w podmiotach ochrony zdrowia. Wprawdzie w chwili obecnej w Polsce placówek leczniczych w sposób celowy i świadomy realizujących założenia SR jest niewiele, ale istnieje olbrzymi potencjał dla powszechnego jej zastosowania. Aby to było możliwe zarządzający podmiotami leczniczymi muszą sobie zdać sprawę z korzyści związanych z jej wdrożeniem oraz z tego, jak ją realizować.
EN
International and national companies’ actions show that introducing social responsibility (SR) is not only possible in for profit sector but it is in non-profit sector as well as in health care. The fact is that nowadays in Poland there aren’t many health care institutions that consciously set this ethical framework in motion, but there is a large potential to make it happen. However, to make it come true the executives must realise how to do it and the number of profits it shall bring. The key factor, which would enable the introduction of SR lies within acquiring knowledge by the executives and the employees, not to mention the willingness to do so. Is it possible to do such thing amongst Polish health care institutions, and what requirements should be met for this to flourish? The author shall try to answer these questions in the presented article.
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Koncepcja społecznej odpowiedzialności biznesu to temat ciągle aktualny i ważny z punktu widzenia problemów społecznych i gospodarczych. Przedmiotem zainteresowań tej koncepcji jest dążenie przez firmy do znalezienia optymalnego kompromisu miedzy ekonomiczną sferą działalności a uwzględnieniem interesów lokalnej społeczności i ochroną środowiska naturalnego. W artykule przedstawiono istotę społecznej odpowiedzialności biznesu, etapy wprowadzania tej koncepcji w życie oraz jej praktyczne zastosowanie na przykładzie firmy DHL.
EN
The concept of corporate social responsibility is a still relevant and important topic from the point of view of social and economic problems. The subject of interest in this concept is the companies desire to find an optimal compromise between the economic sphere of activity and taking into account interests of local community and protecting the environment. The article presents the essence of corporate social responsibility, the stages of introducing this concept and its practical usage based on DHL example.
Produktem placówki medycznej jest usługa szpitalna, świadczona przez zespół diagnostyczno-terapeutyczny współpracujący ze sobą na różnych etapach jej powstawania. Istotną sprawą w procesie jej świadczenia, nieoderwalnie związaną z CSR jest reedukacja ryzyka decyzyjnego, a co z tym związane wzrost satysfakcji zdrowotnej pacjenta. Czynniki te z kolei immanentnie powiązane są z procesem komunikacji, integracji poszczególnych grup zawodowych występujących w szpitalu publicznym, zaufaniem i wzajemnym szacunkiem. Celem artykułu jest analiza wybranych czynników systemu komunikacji w zakresie społecznej odpowiedzialności.
EN
The product of the medical facility is the hospital service provided by the diagnostic and therapeutic team, cooperating with each other at different stages of its development. An essential issue in the process of its provision, strictly connected with CSR, is reduction of decision-making risk, and increase in the patients health satisfaction. These factors, in turn, are immanently connected with the process of communication, the integration of individual professional groups existing in the public hospital, trust and mutual respect. The aim of the paper is the analysis of the selected factors of the communication system in the field of corporate social responsibility.
Artykuł poświęcony jest zagadnieniu budowania wizerunku przedsiębiorstwa. W opracowaniu przedstawiono podstawowe teorie związane z tym zagadnieniem, a więc wyjaśniono istotę wizerunku i instrumentów mających wpływ na jego kształtowanie. W szczególności autorka skupiła się jednak na prezentacji przykładu budowania wizerunku przez wybrany podmiot z branży logistycznej. Zamysłem autorki było wykazanie, iż budowaniu image firmy mogą służyć między innymi działania z zakresu społecznej odpowiedzialności. Starano się ukazać, iż aktywność prospołeczna może wpłynąć pozytywnie na kształtowanie odbioru przedsiębiorstwa przez jego grupy interesariuszy. W opracowaniu wykorzystano dostępną literaturę przedmiotu oraz materiały internetowe, a także raporty społeczne publikowane przez wybraną do analizy firmę.
EN
The article concerns the issue of creating corporate image. The paper presents basic theories on this subject and explains the principle of corporate image and the instruments affecting its creation. The author principally focuses on an example of creating an image by a chosen business from the logistics industry. The author aimed to demonstrate that corporate social responsibility can be one of the means of creating corporate image. The article explained that pro-social activity may positively influence the reception of a firm by its stakeholders. The paper uses available literature on the problem, internet resources and social reports published by the firm examined.
Zmieniające się dynamicznie otoczenie wymusza na organizacjach konieczność szybkiego reagowania i skłania je do elastyczności w prowadzonych przez nie działaniach. Podmioty poszukując rozwiązań w budowaniu swej pozycji i osiąganiu przewagi konkurencyjnej dostrzegają potrzebę zarówno angażowania się w działania społecznie odpowiedzialne, jak i łączenia się z innymi podmiotami w celu realizacji określonego zadania. Przedmiotem artykułu jest identyfikacja podejścia podmiotów branży budowlanej do problematyki społecznej odpowiedzialności biznesu w tworzonych przez nie wirtualnych łańcuchach dostaw. W artykule przedstawione zostały wyniki badań zrealizowanych wśród podmiotów, które tworzą wirtualny łańcuch dostaw powołany do realizacji inwestycji budowlanej na rzecz podmiotu instytucjonalnego.
EN
Dynamically changing environment enforces the organizations to be highly responsive and induces them to act in a flexible manner. Business entities, in their efforts to find the right approaches to build their market position and achieve competitive advantage, note the need to engage in the socially responsible activities and to join other companies to perform given task as well. The subject of this paper is to identify the approach of the companies from construction industry towards the corporate social responsibility issues within the virtual supply chains they form. In the paper there are presented the results of the research conducted among the entities constituting a virtual supply chain established for performing the building investments for the institutions.
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