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PL
W artykule omówiono wdrażanie systemu zarządzania jakością w instytucie, rozumianym jako jednostka naukowa, w aspekcie specyfiki jego działalności. Przedstawiono instrumenty, jakie daje norma ISO 9001, aby móc osiągnąć spełnienie wymagań Klienta i tym samym jego pełną satysfakcję.
EN
The article discusses the implementation of a quality management system in the institute, understood as a research unit, in terms of specificity of its activities. The instruments provided by ISO 9001 standard are presented in order to meet the requirements of the customer and thus achieve its full satisfaction.
EN
For each company, the process of selecting and evaluating suppliers of both the components needed for production and the implementation of production process is a very important aspect of their business, as the selection of appropriate contractors has an impact on the quality of final product, which is offered to customers. Dynamically changing situation in the company’s environment causes that success is achieved by those companies which implement new solutions and tools in their relations with suppliers. One such solution may include the PN-EN ISO 9001:2015 standard, which requires the organization to evaluate and select suppliers, taking into account their ability to provide a product compliant with the organization’s requirements. This paper presents a proposal to supplement the procedure of supplier qualification in a selected company. Attention was drawn to the fact that it is necessary for the modern organization to have access to database of qualified suppliers, who at the time of arising demand are able to meet the requirements set for them. It is also important for the enterprise to have at least two qualified suppliers for the same component in its database. Such an approach results from the current market requirements. The paper is based on a case study as a recognized method of analyzing and discussing authentic situations applied in management sciences.
EN
The study presents the results of analysis of the possibilities of measuring equipment supervision, taking into account the requirements of the ISO 9001: 2015 standard and risk management present there. As it has been shown, it is possible to use (mentioned in point 6.1 of indicated standard) a risk management method for skilfully managing a measuring equipment. Orientation of business to risk is one of the elements of the ISO 9001 standard, which does not specify exactly how the method of its implementation should looks like. Generally, it orders to manage risk wherever goals appear. The targets also appear in the field of supervision of measuring equipment. Therefore, in the elaboration, apart from the requirements analysis, the concept of a five-stage methodology for implementing a risk-based approach to management of measurement equipment was presented. The matrix method was used to assess the risk. Within this method two elements were assessed: probability and potential efPacana fects of the risk occurrence. Application of the proposed concept may contribute to a more efficient and effective management of measuring instruments.
PL
Artykuł omawia korzyści wynikające ze stosowania podejścia procesowego zgodnego z nową normą ISO 9001 w realizacji usług administracyjnych. Przedstawiano dotychczasowe doświadczenia urzędów stosujących systemy zarządzania jakością (w tym pozytywne przemiany oraz bariery towarzyszące wdrażaniu podejścia procesowego). Wskazano na możliwości doskonalenia procesów realizacji usług administracyjnych.
EN
The article discusses the benefits resulting from the use of the process approach in accordance with the new ISO 9001 standard in the implementation of administrative services. Previous experiences of offices applying quality management systems (including positive changes and barriers associated with the implementation of the process approach) have been presented in this paper. The article also identifies further scope for perfecting the processes of administrative services realization.
5
Content available remote The usage of the quality - cost analysis in a production process
EN
Purpose: The main aim of the research is estimation of optimum - level of product’s quality. In this paper it was introduced the methodology of evaluation in the quality-cost analysis and the manner of calculation of each coefficients. Design/methodology/approach: It was presented the quality – cost analysis in a production process in a Polish enterprise. The quality – cost analysis consisting from eight stages has been accomplished on the basis of two machine tools. Findings: It was introduced the usage of the results from this analysis to undertake decisions from the point of view of relation between costs and product’s quality level. The results permits to reach higher quality level and lower production costs. Research limitations/implications: The quality – cost analysis, used in all kind of enterprises but to similar products, makes possible defining, which undertakings will bring the best results, regarding manufacturer’s and consumer’s business. Practical implications: Frequent carrying out the quality - cost analysis, including all costs connected with a quality gives the certainty of activities effectiveness of the enterprise, minimization of the production costs, improvement of the products quality as well as the technological efficiency of processes. Originality/value: Thanks to this analysis it is possible to get the information about the height of unit expenditure of costs, falling on 1% of reached quality level what facilitate the undertaking the legitimate decision about the economic important decisions. This paper can be a simple rule how to conduct the quality - cost analysis in the enterprise.
6
Content available remote Model kształtowania warunków pracy w montażu wg normy ISO 9001
PL
Podstawą dobrej jakości pracy i produkcji są właściwe i bezpieczne warunki pracy. Kształtowanie warunków pracy w montażu jest problemem złożonym, wymagającym systematycznej i konsekwentnej współpracy różnych jednostek organizacyjnych przedsiębiorstwa oraz ich dobrej koordynacji. Artykuł przedstawia rozwiązanie modelowe, w którym dla każdego punktu normy ISO 9001 sformułowano wymagania (w formie zadań i zaleceń) konieczne i niezbędne dla uzyskania dobrych warunków pracy w montażu.
EN
The basis of good work quality and production are proper and safe work conditions. The model of shaping the work condition is a complex problem, which require systematical and consistent collaboration of a different organizational units of company and their good coordination. The paper presents the model solutions, in which for each point of ISO 9001 standard there was formulating the demands (in a form of tasks and recommendations) necessary and essential for gaining good results of work condition in assembly process.
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