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How cities measure quality of life - concept of the second stage of the research

Ligarski Mariusz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 161

97--109

EN

Purpose: The aim of this article is to present the concept of the second stage of research concerning the study of quality of life at the city level and to indicate the cognitive possibilities offered by combining the two stages of research. Design/methodology/approach: Based on the results of the first stage of research, the assumptions and methodology for the second stage were developed. A concept of a survey carried out among a sample of 84 municipal offices of cities with over 50,000 residents located in Poland is presented. Particular attention was paid to the development of the research tool and the conditions necessary to obtain a high return in the survey. Findings: The developed concept provides an opportunity to trace the dynamics of phenomena related to the study of quality of life at the city level. It enables comparison of two groups of cities which conduct and do not conduct structured research on the quality of life. It provides information required to explain adverse phenomena related to data collection and processing and their causes. Research limitations/implications: Limitations resulting from the specificity of the research were highlighted and directions for further research were indicated. Practical implications: The possibility of practical use of the research results in the context of data acquisition for sustainable development of cities was highlighted. Social implications: Social implications of the research were indicated. Proper acquisition and utilisation of information obtained from residents should affect improvement of the quality of life. Originality/value: The article presents a completely new approach to research on the quality of life on the city level. In the first stage, the aim was to investigate whether municipal offices are able to extract data from surveys on quality of life of their residents in order to use them for sustainable development. The second stage involves investigating how the cities process these data and the extent to which they use this information in their office activities.

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Rozwój e-administracji w województwie śląskim z perspektywy osób niepełnosprawnych

Wolniak R., Skotnicka-Zasadzień B.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2016

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z. 99

599--612

PL

W niniejszym artykule przedstawiono analizę funkcjonowania e-administracji w urzędach miejskich w województwie śląskim w Polsce. Oceny dokonały osoby niepełnosprawne o różnym stopniu niepełnosprawności, w różnym wieku i o zróżnicowanym wykształceniu. W Polsce osoby niepełnosprawne, tak samo jak osoby sprawne, muszą załatwiać wszelkie sprawy urzędowe. Ważne jest, aby wszyscy klienci, a w szczególności osoby niepełnosprawne, mogły większość spraw załatwić, nie wychodząc z domu. W niniejszym artykule postawiono następującą hipotezę: Częstsze wykorzystanie narzędzi elektronicznych do komunikacji z urzędem prowadzi do wzrostu zadowolenia klienta niepełnosprawnego z funkcjonowania e-administracji. Celem publikacji była analiza funkcjonowania e-administracji w województwie śląskim, w zakresie możliwości wykorzystania jej przez osoby niepełnosprawne. Kolejnym celem było określenie, jaki wpływ na percepcję usług e-administracji ma rodzaj niepełnosprawności oraz wykorzystywanie narzędzi komputerowych przez daną osobę niepełnosprawną.

EN

The article presents an analysis of e-administration functioning in municipal offices in the Silesian Province in Poland. It was evaluated by handicapped people with various degrees of disability, at different ages and different education. In Poland the disabled, similarly to abled-bodied people, have to run different errands in offices. It is important that all these clients, in particular the handicapped, could arrange things without leaving home. In the article the following hypothesis has been formulated: More frequent use of electronic tools for communication with the office leads to increased satisfaction of the disabled client with the functioning of e-dministration.

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Zarządzanie jakością w Powiecie Markischer

Skowronnek B.

Problemy Jakości

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2002

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R. 34, nr 9

28-29

EN

The quality management in municipal offices is a very important, just present problem in Germany. The process of reforms implementation of this kind started even on the beginning of 90. years past century. The presented example is based on the Kreis (county) Markischer, with 460 thousand inhabitants, 15 cities and 982 administrative clerk positions. The main goals were: reduction of offices number, model for the future, decentralization, delegation of authorities to "down", establishing of 2 civic offices, open time in Saturdays and afternoon, and comparison of the work between offices existing (including other counties). As the methodology of action applied practically, was introduced the e-management as well, transparency of execution and transparency of costs. The real contribution and committment of all employees was needed. In this aim the training of them was realized. But the implementation of new forms of work is long and ambitious task. The most important is full information directed to employees (clerks), stimulating them to the factual contribution in modernization of the office work and activities, based on individual creativity and responsibility. In that direction were different progressive activities developed.

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Certyfikat ISO dla Urzędu Miejskiego w Bychawie

Jachymek W., Dudek I.

Problemy Jakości

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2002

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R. 34, nr 9

30-33