Wyniki wyszukiwania - BazTech

1

Strengthening customer relationships and the development potential of service enterprises

Lemańska-Majdzik Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 194

233--244

EN

Purpose: The aim is to indicate how strengthening customer relationships affects the development potential of enterprises. Design/methodology/approach: The reasoning is based on the results of a study on a group of 184 service enterprises employing more than 10 employees. The research was carried out in 2022. The research tool was an original survey questionnaire, which was assessed for reliability. After formal evaluation, the collected data were subjected to statistical analysis, including the use of descriptive statistics and non-parametric statistics. Findings: Research has shown that most of the activities of service enterprises in the area of strengthening relationships with customers have a positive impact on the development potential of enterprises, including enterprise revenues, market share, the level of employment and investments in the company, and the level of use of new technologies and information solutions. Research limitations/implications: The research conducted has its limitations in the form of a small research group from the Silesian Voivodeship. In the future, it is planned to expand the research on a representative group, which will enable a broader exploration of the problem and the identification of the determinants of the competitiveness of service enterprises in the era of a difficult business environment. Practical implications: The results of the study on a group of service enterprises allow management practitioners to indicate which activities in the area of strengthening customer relationships positively determine the enterprise's potential, which determines its market competitiveness. Originality/value: The novelty of the study is the analysis of the impact of activities in the area of strengthening customer relationships on the company's results, called development potential, which determines the market competitiveness of service enterprises. The research results can be a guide in managing customer relations in service enterprises.

2

Outsourcing of financial and accounting services in business management

Grzeszczak Małgorzata

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

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z. 192

327--344

EN

Purpose: The aim of this article is to analyse and evaluate the use of financial-accounting outsourcing services in the management of enterprises. With the development of financial-accounting services, the application of elements of automation and robotisation in financial-accounting IT programmes, the basic function of accounting - the information function -is gaining new importance. Methodology/approach: In the course of research work, studies of Polish and foreign literature were carried out in the field of: management, accounting, the corporate sector, outsourcing, and IT systems used in accounting. A CAWI (Computer-Assisted Web Interview) survey questionnaire was used as a research tool in the empirical study. The survey was conducted with two groups of respondents: accountants preparing and providing information from the financial accounting subsystem, and managers of enterprises - recipients of information. Findings: The results obtained cannot be generalised, but they confirm the advantages and disadvantages of using outsourcing services, set new directions for the entrepreneur's communication with the accounting office, and the informational function of accounting in the process of outsourcing financial and accounting services is also gaining new importance. Practical implications: Development of new channels of communication between the entrepreneur with the accounting office. Originality/value: The results of the survey provide a new perspective on outsourcing services in the context of the development of modern technologies and new communication and data processing channels and data processing.

3

The use of technologies in different forms management

Inna Balahurovska

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 169

33--41

EN

Purpose: This article aims to investigate the necessity and importance of using technology – artificial intelligence in modern management forms, such as information management, innovation management, project management, knowledge management, quality management, and HR management. Design/methodology/approach: The research method used in the article is an analysis scientific works, which describe the features of various forms of management in organizations. The research procedure included a review of world scientific literature, methodological analysis, identification of consistent connections between the two main structural parts of the researched question, and deductive reasoning. Findings: The article examines the issue of the need to use artificial intelligence in management to increase the organization's effectiveness. The analysis of the characteristics of six modern forms of management in organizations showed how exactly artificial intelligence could improve the activity of the organizational system. The work describes the positive aspects and benefits of using key components of artificial intelligence in the manager's management activities.Research limitations/implications: Our proposals for future research are to conduct research in organizations with different degrees of technological development to identify the dependence on the efficiency of activities and the level of technology provision of organizations. Practical implications: Modern technological development requires every manager to implement technologies in the managed organization. Analysis of the need to use artificial intelligence in various management forms to improve the organization's efficiency is important for managers striving for high financial results in their activities. Social implications: Implementation and use of technologies in organizations ensure their stable development. Developed organizations form a strong economy that provides people with a high standard of living. Originality/value: The study results indicate the importance of studying issues related to implementing and developing technological processes in the organization. The analysis of the characteristics of the forms of management and their connection with the key components of artificial intelligence prove the necessity of its use in management to achieve the organization's financial stability.

4

The Covid-19 pandemic as a moderator of relationship between applied project management methodologies and employer brand attractiveness

Sawicki Rafał, Zabłocka-Kluczka Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 169

655--677

EN

Purpose: The purpose of the paper was to investigate the relationship between the applied project management methodologies and the perception of the employer's brand attractiveness. In addition, an attempt was made to identify the variability of this relationship due to the COVID-19 pandemic. Design/methodology/approach: Empirical research was conducted to verify the existence of the predicted relationship and to reach the aim of the paper. The set of hypotheses was built based on the theoretical research and then verified in two differently constructed research (the study was conducted using the CAWI method) on two separate samples of respondents: 92 students (potential employees) and 81 employees working on projects in organizations operating in Poland. The calculations were made using the PS Imago Pro ver. 7.0 and Process macro for SPSS ver. 4.1 by Andrew F. Hayes. Findings: It has been shown that the crisis caused by the COVID-19 pandemic did not directly affect the perception of the employer's brand attractiveness, but it is a moderator of the relationship between the applied project management methodologies and the attractiveness of the employer's brand. However, although the authors found the basic relationship true for both groups of respondents, the moderating effect is valid only for a group of employees. Research limitations/implications: The analysis is based on a limited number of cases in particular groups. In order to generalize the results in future research larger samples can be collected. There is also space to search for factors explaining why and under what conditions the type of project management methodology affects the attractiveness of the employer's brand. Practical implications: The obtained results contribute to the practice of management, showing that among the various groups of factors determining the attractiveness of the employer's brand, the attributes of the work processes (which include also the selection of project management methodology) are important as well. Organizations that apply agile project management methodologies can be more attractive to employees, especially in times of crisis and attract the more qualified specialists in the industry. Thus emphasizing the use of agile project management methodologies can be part of an employer's branding strategy shaping. Originality/value: The research makes an important contribution to the body of human resources and project management literature by demonstrating COVID-19 as a significant moderator for the relationship between the applied project management methodologies and the attractiveness of the employer's brand.

5

SAP ERP software as a tool for managing the logistics subsystems of an enterprise

Orłowska Małgorzata

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 172

515--526

EN

Purpose: The main purpose of this article is to evaluate the capabilities of SAP ERP software in managing an organization's logistics subsystem, identify the main strengths and weaknesses of SAP ERP software in an organization, and identify the information requirements associated with identifying logistics activities. Design/methodology/approach: In preparing the article, the author used both theoretical and empirical research methods, particularly analysis, synthesis, deduction, induction, comparison, generalization, as well as scientific observation with casual observation technique. The qualitative methods mentioned above were used to analyze the literature on the subject. Analysis was used to deepen knowledge in the area of the issues under study, as well as to identify their interrelationships and the relationships that exist between them. Deduction, for the process of inferring the particular from the general. Induction was used during observation. Comparison was mainly used to identify similarities and differences in the use of SAP ERP software in the various logistics subsystems. Inference was used to develop conclusions, included at the end of this article. Using the aforementioned methods, it was possible to evaluate the functionality of SAP ERP software in the management of the enterprise's logistics subsystems, to identify the main advantages and disadvantages of SAP ERP software in the enterprise, and to identify the information needs related to logistics activities in the enterprise. Findings: Modern enterprises operate in a highly competitive environment, so they need to quickly adapt to changes occurring in their environment: near and far. This is possible thanks to the implementation of modern tools, methods or techniques that enable continuous management of all departments of the enterprise, including logistics system. Originality/value: This article is addressed to theoreticians and practitioners of business management. Theoreticians reading this article will find a sentiment of current data on SAP ERP software and the scale of possibilities for its use. Practitioners, in turn, will find useful tips on where SAP ERP software can be implemented or how to improve the form of its use in an enterprise.

6

ESG risk management supported by artificial intelligence systems

Płońska Monika, Kądzielawski Grzegorz

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 172

527--536

EN

Purpose: ESG risk management and adapting to decarbonization requirements are among the key challenges European industrial enterprises will face in the upcoming decade. Addressing this challenge will involve the significant role of new technologies, particularly artificial intelligence. This article discusses research aimed at evaluating the effectiveness of a system utilizing artificial intelligence for risk management in the process of managing ESG goals. Design/methodology/approach: In order to achieve the intended goal, the following research questions were formulated: Does the implemented system support the realization of ESG objectives in the studied organization, and would these objectives be achieved without implementing an AI-supported ESG risk management system? The research was conducted in a petrochemical sector company using qualitative methods (systematic literature review, case study description, self-observation and participant observation, informal interviews with selected system users). Due to the qualitative nature of the research, according to the methodology, no research hypotheses were formulated. Both the purpose of the research and the content of the above-mentioned issues indicate that they fit into the functional-systemic paradigm. Findings: The analysis of research results indicates that the ESG risk management system based on artificial intelligence algorithms contributes significantly to the realization of ESG objectives in the studied organization. Additionally, managing the ESG risk in the organization is possible without implementing a system supporting this process, however, the effectiveness of such actions is limited significantly. Research limitations/implications: Limitations result from the adopted research method. The systematic literature review, despite following the procedure derived from management and quality sciences, may be incomplete. Cited studies were conducted in various organizations and cultures. The case study description does not apply to every organization. Furthermore, self-observation as a method may be burdened with subjectivity, resulting from, among other things, the researcher's experiences. Practical implications: Among technologies with the highest potential for managing risks in the ESG area, particularly in the context of decarbonization, artificial intelligence undoubtedly stands out. AI has the most significant impact on the digitalization of the economy, the implementation of the 2030 Agenda, the Green Deal, and the Paris Agreement. Arealization of climate goals - from monitoring trends, predicting weather events, to specific solutions reducing or completely eliminating greenhouse gas emissions. Originality/value: The results of the conducted research demonstrate the significant potential of using artificial intelligence in managing ESG goals, especially in the implementation of decarbonization objectives and the digitalization of production processes in industrial enterprises. Additional value is the possibility of ensuring economic (cost reduction of processes), practical and reliable, high-quality production, as well as accelerating data analytics in the pursuit of identifying risks and achieving ESG goals.

7

Dropshipping in the age of the Internet – does it really work in crisis?

Lamek Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 169

467--477

EN

Purpose: The main goal of this article is to present the dropship model to consider it’s advantages and disadvantages and find out, is it accurate way to develop business in short time under some uncertainty. Design/methodology/approach: Most important problems and critical success factors of dropshipping model, and then assessing their mutual influence on each other were discussed. Costs that a start-up company running it’s business must incur were analyzed. In order to convince what kind of effects the online store may expect, simulations of requirements and costs on dropshipping platforms were conducted. Findings: Dropshipping business model is quite risky and should not be treated as a panacea in times of crisis. Online stores, if they think about significant profits, must focus on finding their niche, building responsive websites and rely on a solid information system. Originality/value: Simulation of costs of dropshipping business model under some uncertainty can be really helpful to start-up company running it’s business.

8

Activities of the municipality in municipal resource management assessed by residents on the example of the city of Częstochowa

Kabus Judyta, Dziadkiewicz Michał

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2023

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z. 172

311--321

EN

Purpose: The objective of the article is to identify activities of the municipality in the field of cooperation with the environment to develop appropriate pro-social activities in the management of municipal resources on the example of the Municipality of the City of Częstochowa. Design/methodology/approach: The research tool was a structured survey questionnaire prepared by the authors of the article. The survey was conducted in June 2022 among residents of municipal resources in the city of Częstochowa, the Silesian Voivodeship, Poland. Findings: The research indicated that housing resource management processes should assume cooperation with the economic and scientific environment and the implementation of scientific research results in shaping models for municipal housing resource management to meet social needs, strengthen social ties and create new models in the field of municipal resource management. Research limitations/implications: In addition to scientific values, the study also has a practical aspect that can be used by municipalities and managers of municipal housing resources as support in conscious and effective planning and implementation of pro-social activities in resource management to improve the living conditions of residents. Practical implications: In the future it is reasonable to conduct further research on pro-social activities in municipalities. Specific examples of pro-social activities in municipal resources of various municipalities should be indicated and their perception by residents should be analyzed. Social implications: Due to the changes taking place in the resource, the development of techniques and information technologies, as well as in connection with demographic changes, growing expectations, needs and requirements of residents, it seems important to systematically carry out analyzes in this regard as well as to assess the impact of implemented solutions on the living conditions of the residents of the resource. Originality/value: The conducted research included in the article potentially extends the literature on the subject, presenting pro-social activities in municipal resources on a specific example.

9

Enhancing the accessibility of railway transportation for individuals with physical disabilities

Gajewska Paulina, Szewczyk Irena, Koulouris Georgios

Transport Problems

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2023

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T. 18, z. 3

213--225

EN

The purpose of public mass transport is the general accessibility for all of its users. The lack of (or insufficient adjustment of) the tourist transport infrastructure to the needs of persons with disabilities and seniors is an obstacle to their free movement. The aim of this article is to determine to what extent the railway infrastructure is adjusted to the needs of disabled persons and what problems these persons struggle with most frequently. The aim of this article is to determine and discuss various aspects of disability. The primary research method used in the paper is the Failure Mode and Effects Analysis (FMEA), which is a method used to assess the state of adaptation of the station for people with disabilities. The purpose of the tests is to identify existing and potential defects as well as their causes and effects. Research results verify the degree of adaptation of rail transport for people with disabilities and have diagnostic value. Future research should focus on the full usability of transport infrastructure for people with disabilities. The results of the current research have a number of practical implications, mainly for people involved in the transport industry. Building awareness regarding problems related to the mobility of people with disabilities, sensitize to the needs and challenges of such people has significant social implications. This paper has cognitive value for the development of knowledge, science, and quality in terms of adapting transport for people with disabilities. To achieve the study’s purpose, the FMEA was conducted on the example of the main railway station in Bielsko-Biała, Poland. Suggestions were also formulated to allow persons with disabilities to use railway transport to a greater extent.

10

The role of human capital in recovering from crisis

Kwiecień Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 158

355--368

EN

Purpose: Paying attention to the determinants of the growing role of people and their knowledge as factors supporting the development of entities in the period of recovery from the crisis. Design/methodology/approach: the study is based on a critical analysis of the literature, and due to the topicality of the analyzed issues, also on the basis of press publications and internet sources. The subject area includes issues related to human capital in the situation of recovering from the crisis and changing the strategy. Findings: The considerations presented in this study show that appropriate human capital management is a factor supporting the change of strategy towards development in the period of recovery from crisis. Practical implications: Theoretical considerations are supplemented with the results of world research in the field of human capital management. As a result, the current trends recommended in this area of management are indicated. They constitute the guidelines for managers on how to deal with human capital so that it supports the development of the enterprise. Social implications: Recognizing effective ways of managing human capital may have multifaceted beneficial socio-economic consequences. Overcoming the crisis and entering the phase of redevelopment is important both for the state and for society. Originality/value: The study shows a specific approach to human capital, which not only determines the effective management of a company in a crisis situation, but when properly managed it supports the transition from crisis-related stagnation to the strategy of re-development after the crisis.

11

The impact of digital transformation on changes in business models. Will Covid-19 accelerate change?

Barczak Beata, Sołtysik Mariusz, Jarosz Szymon, Zakrzewska Małgorzata, Kozłowski Artur

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 157

45--61

EN

Purpose: Technological changes determined by the development of Industry 4.0 significantly change the business models of modern organizations. The Covid-19 pandemic is also influencing changing organizational systems and dynamic progress in technological transformation. The main purpose of the paper is to present the impact of digital transformation on changes in business models and to answer the question if Covid-19 will accelerate change. Design/methodology/approach: The paper contains the literature review on business model concept, Industry 4.0, Digital Transformation and Covid-19. In this paper the empirical study is also presented. The main research problem was to determine the impact of the digital transformation (technological progress) following the Covid-19 pandemic on changes in the business models of Polish enterprises and public sector institutions. Findings: A research confirmed that the digital transformation (processes connected with digitization, automation, robotization and artificial intelligence) resulting from the Covid-19 pandemic has had an impact on the business models of both Polish enterprises and public sector institutions. The research also confirmed a discrepancy between the opinions of experts and management when it came to assessing the impact of technological progress associated with Covid-19 on the business models of the surveyed organizations. Originality/value: The presented work is an important contribution when it comes to the post pandemic economic reality. Paper assesses the impact of technological progress induced by Covid-19 on changes in the functioning of individual processes, which can be an important guide for management practitioners, helpful in implementing modern technological solutions in organizations.

12

Management of engineering teams

Wolniak Radosław

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 157

667--683

EN

Purpose: The aim of the paper is to analyze the methods of management in the case of engineering teams. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The considerations presented in the publication made it possible to analyses the most important aspects of managing engineering teams. The publication draws attention to the specificity of managing engineering teams and the features that distinguish it from management in other types of organizations. In particular, it points out how to develop engineering teams in subsequent stages. The paper presents soft skills that should characterize people managing engineering teams, such as: dependability, work ethic, communication skills, community and teamwork, time management skills, goal setting, mental ability and takes direction well. The paper has a special focus on the best practices that should be followed to effectively manage engineering teams. Especially nowadays, in the era of Industry 4.0, there is a need for team management in industrial companies as well as more and more cooperation between people and machines. This kind of approach requires careful planning and management of engineering teams. The best practices presented in the publication can provide assistance to engineering teams in today's industrial enterprises wherever teamwork is necessary. Originality/value: Detailed analysis of all subjects related to the problems connected with management of engineering teams.

13

Historical aspects of management, technology, innovation and economic growth in Great Britain

Kawęcki Norbert

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 157

267--279

EN

Purpose: The purpose of the work is to present historical aspects of management, technology, innovation and economic growth in Great Britain based on international literature and articles. Design/methodology/approach: Due to the cognitive nature of the work, the aim of the work will be achieved using the method of analyzing the literature and overview international articles to present results on the subject. Literature studies includes only foreign publications. Findings: Historical aspects of management, technology, innovation and economic growth in Great Britain is widely described in international and British literature. Many articles provided value information’s and researches to get to the conclusions and summary. Based on the reliable results scientist assess every aspects of provided subject. Originality/value: The analysis international and British literature and articles shows all aspects of historical management, technology, innovation and economic growth in Great Britain and helps to improve knowledge and assessment of past to present and to predict future.

14

Directions for improving reports on environmental costs by mining companies

Folwarczny-Draga Magdalena

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 160

173--191

EN

Purpose: Recent years have brought a very dynamic increase in the importance of the environmental aspects of the activities conducted by enterprises in the mining industry. This is mainly due to the currently binding legal requirements in the field of environmental protection, which impose a number of obligations on business entities, aimed at limiting the impact of activities on the natural environment, removing effects, as well as rehabilitating areas affected by this activity. In order to be able to fully manage the environmental costs incurred by companies in connection with pro-ecological activities, it is necessary to provide appropriate tools and enable people dealing with the above-mentioned issues to raise their qualifications. In the article, in addition to the literature review, an attempt was made to present the issues related to the reporting of environmental costs in the mining sector, both in terms of creating reports, classification of costs and the knowledge of employees dealing with the above mentioned issue and identification of areas requiring improvement. For this purpose, a specially created questionnaire was used, the results of which were also presented in the article. Design/methodology/approach: The article presents the results of a survey on the awareness of environmental costs in people who deal with the above-mentioned costs. The test results are presented by means of graphs. Findings: The most important problems related to environmental cost reporting by mining companies include: reporting only those costs that are required by law, insufficient knowledge of environmental costs among employees preparing reports, lack of a detailed classification of environmental costs dedicated to the mining sector. As part of the survey, problems related to reporting of environmental costs by mining plants were identified. They were mainly related to the knowledge of the concept of environmental costs by those responsible for reporting them and adequate training in the field of these costs. Additionally, the level of employee interest in participation in conferences and courses related to environmental costs was examined. Originality/value: This article is dedicated to employees of the mining sector and students of mining faculties. The article presents a change in the perception of environmental costs incurred by hard coal mines as only negative, and the extension of environmental reports to include costs incurred, inter alia, for preventive measures and the use of questionnaire surveys as a method of measuring employees' awareness of environmental costs was proposed.

15

Digitization of business activities and human resources orientation on sustainable consumption and production

Okręglicka Małgorzata

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 159

317--326

EN

The main aim of the paper is to study the impact of the level of digitization of business activities on the human resources orientation on sustainable consumption and production (SCP) in small and medium-sized enterprises (SMEs). Design/methodology/approach: During the research process, a survey was conducted among 140 SMEs in Poland at the beginning of 2020. The multiple regression model was built to find the link between the variables. Findings: Statistical analysis indicated that digitization did not have a clearly positive impact on employees’ orientation towards SCP. Among the analysed variables, negatively correlated relationships appeared, especially in the area of the digitization of contacts with the customers. Research limitations: As limitations, it can be pointed the managerial approach during survey research, limited research group, as well as the study period excluding pandemic time. Originality/value: The novelty of the research manifests itself in in the fact that the research problem was applied to the small and medium-sized enterprises, instead of to corporations.

16

Determinants of making decisions in improving the quality of products

Siwiec Dominika, Bełch Paulina, Hajduk-Stelmachowicz Marzena, Pacana Andrzej, Bednárová Lucia

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

|

z. 157

497--507

EN

Purpose: The basic purpose of research was to determine the causes of making the decision that manufacturers on their way to improve the quality of their products. Design/methodology/approach: The research method applied in article is mainly standardized survey research making based on survey conducted in contact and remote way conducted in 78 enterprises in south-eastern Poland. The research process also accompanied analysis of thesource documentation. Findings: It was concluded that decision during improving quality of the product were making mainly in simultaneously with considering customers' requirements of the customers about the quality of the products and the impact of products on the natural environment. Research limitations/implications: Most of the verified enterprises from SMEs are tried integrating qualitative-environmental actions as part of improving the quality of products. This is a favorable condition for further research, so that it is possible to adjust the quality and environmental approach when improving the quality of products in SMEs. Practical implications: Discussion of the results of research have a series of practical implications mainly for product management staff. Especially in organizations that designed new products or also in significant modification of these products. Social implications: Building awareness improves not only quality of products, but also simultaneously in line with sustainable development, including in improving environmental aspects. Originality/value: The article has cognitive value for development of knowledge, science, quality, and environmental in the area of management of products.

17

Outline of a method for allocating railway shift workers accounting for the difficulty of work

Nedeliaková Eva, Valla Michal, Hranický Michal Petr, Mańkowski Cezary, Ližbetinová Lenka

Transport Problems

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2022

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T. 17, z. 3

211--224

EN

At present, shift work is evaluated from the carriers’ perspective as employers. Therefore, the purpose of the article is to outline the characteristics of an innovative software application that would enable human resource managers to take railway workers’ satisfaction or the difficulty of a job into account when creating shift plans. This article includes an overview of the prevailing methods of handling railway shift worker scheduling and a list and description of the empirical methods for creating shifts. Next, the consideration given to the interests and preferences of employees regarding shift types is described. We then outline possible changes, especially changes utilizing mathematical formulas. These patterns and considerations are verified through actual shifts and questionnaires distributed to a select group of employees. An actual shift of conductors at the Czech national carrier České dráhy is chosen for the case study. Finally, a proposal of a software system that takes employee preferences into account and permits the scheduling of blocks of free days is described. From the development point of view, the aim of this software is to achieve maximum satisfaction after subjective requirements are considered, thus ensuring, from the human resource management perspective, a higher degree of railway employees’ satisfaction, leading to better quality services and improved rail transport.

18

Zadania najwyższego kierownictwa wynikające z funkcjonowania systemu zarządzania jakością a problem zaangażowania

Bugdol Marek

Problemy Jakości

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2022

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R. 54, nr 6

2--9

PL

Cel: Celem artykułu jest identyfikacja tych zadań, jakie mogą realizować osoby zarządzające, aby utrzymywać zaangażowanie pracowników. Projekt badania/metodyka badawcza/koncepcja: Podstawową metodą był przegląd literatury. Został on przeprowadzony zgodnie z metodologią badawczą zaproponowaną przez J. W. Creswella. W procesie analizy wniosków z badań przyjęto koncepcję przyczynowo-skutkową. Wyniki/wnioski: Kierownictwo powinno: zabiegać o jak najwyższy poziom innych wartości organizacyjnych, które sprzyjają zaangażowaniu (w tym głównie o zaufanie i sprawiedliwość), wyznaczać ambitne (przekraczające nieco posiadane możliwości) i atrakcyjne cele jakości, udzielać wsparcia wszystkim pracownikom w wykonywaniu ich zadań oraz w innych sytuacjach, które tego wymagają, określić zasoby potrzebne dla procesów i zapewnić ich dostępność oraz pamiętać o właściwej alokacji zasobów (zarówno społecznych, technicznych, jak i ekonomicznych). Na dalsze badania zasługuje zaangażowanie demonstracyjne i wyprzedzające. Ograniczenia: Ograniczenia wynikają z przyjętego zakresu badań. Opracowane założenia są związane bezpośrednio ze strukturą normy ISO 9001, a szczególnie kryterium, jakim jest przywództwo i zaangażowanie. Przyjęta metoda, przegląd literatury, nie jest doskonałym sposobem pozyskiwania informacji. Dotychczasowe badania były przeprowadzone w różnych organizacjach i w różnych kulturach. Zastosowanie praktyczne: Wnioski z przeglądu doczasowych badań mogą mieć praktyczne zastosowania w procesie kształtowania i podtrzymywania zaangażowania pracowników. Oryginalność/wartość poznawcza: Dokonany przegląd artykułów wykazał, że brakuje opracowania ukazującego, w jaki sposób - realizując szczegółowe wymagania systemu zarządzania jakością - można kształtować zaangażowanie.

EN

Purpose: The purpose of this paper is to identify the tasks that managers can carry out in order to maintain employee engagement. Design/methodology/approach: The primary method was a literature review. It was conducted in accordance with the research methodology proposed by J. W. Creswell. In the process of analysing the findings of the research, the cause-and-effect concept was adopted. Findings/conclusions: Top management should strive for the highest possible level of the organisational values that foster commitment (primarily trust and fairness), set ambitious (exceeding slightly the available capacities) and attractive quality objectives, provide support to all employees in the performance of their tasks and in other situations that require it, identify the resources needed for processes and ensure their availability, and be mindful of the proper allocation of social, technical and economic resources. Further research should focus on demonstrative and anticipatory commitment. Research limitations: A limitation arises from the adopted scope of the research. The research assumptions are directly related to the structure of the ISO 9001 standard, and especially the criteria of leadership and commitment. The adopted method of literature review is not a perfect way to obtain information. Previous research has been conducted in different organisations and in different cultures. Practical implications: The findings of the review of the previous research on the subject may have practical applications in the process of shaping and sustaining employee commitment. Originality/value: The conducted review shows that there is a lack of publications showing how employee engagement can be shaped by implementing the specific requirements of a quality management system.

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Gender Differences in the Impact of Worklife on Executives’ Psychological Health

Mueller Marcus

Management

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2022

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Vol. 26, no. 1

79--92

EN

This is the first scientific research studying the impact of worklife factors on executives’ psychological health by gender. The study has a particular focus on the factors of ‘Community’ and ‘Work-life balance’. Survey data were collected from N=481 senior executives to measure seven worklife factors and psychological health. Standardized regression analysis was performed for each worklife in a regression model predicting psychological health by gender. Results showed significant differences between female and male senior executives in the profiles of seven worklife factors in terms of their relationship with psychological health. ‘Work life balance’ was the strongest predictor of female executives’ psychological health, ‘Values’ for male executives’ psychological health. ‘Community’ showed similar levels of association for both women and men. This research addresses the literature gap of large-scale, quantitative investigations into the psychology of senior executives. The results can be applied as a guide for organizational design, executive training and development programs accounting for differences by gender.

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Impact of green supply chain management on financial and environmental performance: mediating role of operational performance and the moderating role of external pressures

Hashmi Syed Danial, Akram Saqib

LogForum

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2021

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Vol. 17, no. 3

359--371

EN

Background: Green supply chain management (GSCM) practices are considered as vital practices in tackling environmental issues faced by firms. This study examines the relationship between GSCM, environmental and financial performance of firms. Further, the study examines the mediating role of operational performance between the relationships of GSCM-environmental performance and GSCM-financial performance. Additionally, the moderating role of external pressures (regulatory and customer pressures) has been examined on the relationship of GSCM and operational performance. Methods: Data from 277 executives working in different industries of Pakistan (where GSCM practices have been adopted) has been collected for the study. Results: The results of the mediated regression analysis confirm the partial mediation of operational performance between GSCM, environmental and financial performance. The results of moderated regression analysis confirm that presence of external pressures enhances the relationship between GSCM and operational performance. Conclusions: These results suggest that the adoption of GSCM practices in Pakistan can be fruitful for the companies. Mandatory requirement by regulatory authorities can also be helpful in adoption of the GSCM practices which ensure environmental performance of firms and consequently the betterment of overall environment.