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Determinants of the relationship quality in the perspective of the enterprise – business environment institutions

Tomaszuk Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 159

449--461

EN

Purpose: The aim of the article is to learn about the attitudes of innovative enterprises representatives towards the strength and importance of relations in regard to business environment institutions (BEI). Design/methodology/approach: The presented analyzes constitute a part of a broader study on the determinants of the quality of relations between enterprises in the quadruple helix. The article focuses on the enterprise – BEI. The research was carried out with the use of CATI method on a sample of 200 innovative enterprises Findings: The results show that in the case of the relationships strength and importance, communication is an important construct in relation to BEI. The significance of trust, commitment and satisfaction with regard to the strength and importance of the relationship between an innovative enterprise and BEI was not indicated. Moreover a high positive correlation was indicated between the individual relationship quality constructs. Research limitations/implications: The research sample is a limitation. The research was conducted on a sample of 200 innovative enterprises, but only 33% declared maintaining relations with BEI. Practical implications: The article indicates which quality constructs should be paid attention to by BEI in managing relations with enterprises. Originality/value: The article indicates that in some aspects of relationship management, communication is more important component than trust, commitment and satisfaction.

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Constructs of quality relations in cooperation of innovative enterprises with scientific and research and development institutions

Tomaszuk Anna

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 158

607--622

EN

Purpose: The aim of the article is to learn about the attitudes of innovative enterprises representatives towards the strength and importance of relations in regard to scientific/research and development institutions. Design/methodology/approach: The presented analyzes constitute a part of a broader study on the determinants of the quality of relations between enterprises in the quadruple helix. The article focuses on the enterprise - scientific institutions plane. The research was carried out with the use of CATI method on a sample of 200 innovative enterprises Findings: The results show that in the case of the relationships strength, communication is an important construct in relation to scientific and R&D institutions, while in the case of the relationships importance it is commitment. The significance of trust and satisfaction with regard to the strength and importance of the relationship between an innovative enterprise and scientific and research and development institutions was not indicated. Moreover a high positive correlation was indicated between the individual relationship quality constructs. Research limitations/implications: The research sample is a limitation. The research was conducted on a sample of 200 innovative enterprises, but only 22.5% declared maintaining relations with scientific and research and development institutions. Practical implications: The article indicates which quality constructs should be paid attention to by representatives of scientific and research institutions in managing relations with enterprises. Originality/value: The article indicates that in some aspects of relationship management, commitment and communication are more important components than trust and satisfaction.

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He impact of relationship quality and self-service technology on company performance

Papakonstantinidis Stavros, Kwiatek Piotr, Baltezarevic Radoslav

Polish Journal of Management Studies

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2021

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Vol. 23, No. 1

315--326

EN

While technology boosts company performance and improves customer relationships, automation and customer self-service have put considerable pressure on B2B salespeople. The current paper offers a novel perspective on a rarely studied transactional business-to-business market. The coexisting presence of automated customer self-service and personal selling is explored to offer empirical data regarding the impact of transactional B2B on company performance. The novelty of the current study lies in the fact that the concurrent use of human-to-human and technology-mediated sales systems has scarcely been investigated concurrently. Three hypotheses are derived from transactional cost and social affect theories on responses from 202 professional buyers combined with company data. The results reveal that despite using technology in transactional B2B, the human touch is required in customer relationships. Companies should include salespeople in mediated customer transactions to achieve short-term (e.g., sales) and long-term (e.g., propensity to recommend) goals.

PL

Chociaż technologia zwiększa wydajność firmy i poprawia relacje z klientami, automatyzacja i samoobsługa klienta wywarły znaczny nacisk na sprzedawców B2B. Obecny artykuł oferuje nowatorskie spojrzenie na rzadko badany rynek transakcyjny między przedsiębiorstwami. Bada się współistniejącą obecność zautomatyzowanej samoobsługi klienta i sprzedaży osobistej, aby zaoferować dane empiryczne dotyczące wpływu transakcyjnego B2B na wyniki firmy. Nowość obecnego badania polega na fakcie, że jednoczesne stosowanie systemów sprzedaży typu „człowiek dla człowieka” i systemów sprzedaży opartych na technologii nie zostało zbadane jednocześnie. Trzy hipotezy wywodzą się z teorii kosztów transakcyjnych i wpływu społecznego na odpowiedziach 202 profesjonalnych nabywców w połączeniu z danymi firmy. Wyniki pokazują, że pomimo wykorzystania technologii w transakcyjnym B2B, w relacjach z klientami wymagany jest ludzki dotyk. Firmy powinny włączać sprzedawców do pośredniczących transakcji z klientami, aby osiągnąć cele krótkoterminowe (np. Sprzedaż) i długoterminowe (np. Skłonność do polecania).

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The Impact Level of Covid-19 on University Students' Mental Health in Ha Noi, Vietnam

Huy Nguyen Viet Tuan, Hien Nguyen Thi Thu, Hoai To Thi Thanh, Tuyet Nguyen Thi, Linh Nguyen Thi Phuong

Annals of Computer Science and Information Systems

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2021

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Vol. 28

191--195

EN

The coronavirus disease 2019 (COVID-19) pandemic has spread all over the world and posed a threat to the medical system of all nations. The global development of COVID-19 pandemic has resulted in direct and indirect effects on the psycho of people around the world. Numerous studies have shown that university students are experiencing particular challenges to poor mental health because of the ongoing pandemic. Recognizing the urgency of this issue, the authors conducted a study in Vietnam based on previous studies. Using a qualitative approach, this study assesses the impact of the COVID-19 pandemic on the mental health of university students in Vietnam. The authors conducted an in-depth interview with 30 students coming from 7 different universities in Hanoi. Due to the recent social distancing policy to minimize the COVID-19 cases, our interview questions were distributed, and the answers were collected during October 2021 by using an online media interview. Based on the results of the study, the authors propose a model to assess the impact of the COVID-19 pandemic on the mental health of university students in Vietnam for future research and make recommendations for governments, university administrators, and health professionals to apply this research to inform mental health practices during and after the pandemic.

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Próba weryfikacji skuteczności terapii w polu elektromagnetycznym

Lisiecka-Biełanowicz M., Krawczyk A.

Przegląd Elektrotechniczny

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2006

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R. 82, nr 12

83-86

PL

Celem tego opracowania jest próba weryfikacji skuteczności terapii z wykorzystaniem pola elektromagnetycznego oraz zwrócenie uwagi na istniejący relacyjny kontekst interakcji pomiędzy podmiotami biorącymi udział w procesie świadczenia usług w organizacjach ochrony zdrowia tj. pacjentem, lekarzem/pielęgniarką i/lub terapeutą i środowiskiem.

EN

The aim of this study is to present a verification test of efficiency of electromagnetic therapy based on the model of interaction between three members participating in a therapeutic process: a patient, a therapist and an environment.

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Model interakcji w procesach terapeutycznych z wykorzystaniem pola elektromagnetycznego

Lisiecka-Biełanowicz M., Krawczyk A.

Przegląd Elektrotechniczny

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2005

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R. 81, nr 12

72-74

PL

Celem artykułu jest próba przedstawienia modelu interakcji pomiędzy podmiotami biorącymi udział w procesie świadczenia usług terapeutycznych, tj. pacjentem, terapeutą i środowiskiem. W procesie tym tworzy się pole elektromagnetyczne o określonych parametrach, będące wartością dodaną dla pacjenta. To m. in. dzięki temu ,zaszyfrowanemu" polu tzw. jakości relacji, stopień więzi "serdecznej terapeutycznie" z pacjentem jest wyraźniej odczuwalny. Ocena owej jakości więzi zachodzi w oparciu o odczucia pacjenta, które powstały na bazie jego oczekiwań oraz poprzednich doświadczeń.

EN

The aim of this study is to presents the model of interactions between: a patient, a therapist and an environment, three members participating in a therapeutic process. In this process we received electromagnetic field with given parameters, which is a "bonus" for the patient. Because of this "coded field" we received something what we call - quality of relation - and it is "something good" what the patient can feel in the therapy process. Oualification of the relation process - how the patient takes it - depends on his wishes and his experiences.

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Jakość relacji pacjent - profesjonalista w sektorze usług medycznych

Rudawska I.

Problemy Jakości

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2005

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R. 37, nr 3

12--15

PL

Indywidualizacja percepcji jakości usługi medycznej, jak i silny subiektywizm oceny świadczenia ze strony pacjenta sprawiają, że bardziej adekwatne jest posługiwanie się pojęciem postrzeganej jakości usługi.