Wyniki wyszukiwania - BazTech

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Wstępne badania obsługi dzieci w wybranych podmiotach leczniczych Gliwic

Skowron K.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2017

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z. 105

377--389

PL

Wysoki standard obsługi oraz komfort pacjenta stają się obecnie jednymi z zasadniczych elementów skuteczności funkcjonowania zakładu leczniczego na konkurencyjnym rynku. Głównym celem artykułu jest analiza oceny standardów obsługi „małych pacjentów” na przykładzie wybranych podmiotów leczniczych na terenie Gliwic – w kontekście całościowego zarządzania podmiotem leczniczym. Problematyka badawcza skupia się przede wszystkim wokół wyposażenia kącika dziecięcego, nagradzania dziecka, miejsca do przewijania, podejścia personelu oraz systemu rejestracji. W przeprowadzonych badaniach wykorzystano metodę badawczą w postaci ankiety. Badaną zbiorowość stanowią pacjenci wybranych zakładów leczniczych.

EN

High standard of the service and comfort of the patient become one of the essential elements of effective functioning of the health care facilities in a competitive market. The main purpose of this article is to assess the standards of the service of “little” patient care for a selected health care units – in the context of the overall management of the medical entity. The issue of research focuses primarily on the equipping the children's corner, awarding to the child, the place for the scrolling, tricking the staff and the registration system. The conducted study used research methods in the character of the questionnaire form. The study community are the patients indicated health care units.

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Systemy zapewnienia jakości w opiece medycznej w Polsce

Popis M.

Problemy Jakości

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2009

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R. 41, nr 10

12-16

EN

Health care takes priority in meeting the needs of every person. Therefore, there is a need to continuously improve the quality of healthcare. Currently, Poland is a fundamental improvement in the quality of medical activities in order. It is also important to increase patient satisfaction. To provide high quality services, with its corresponding cost is a major challenge for health trying to maintain a competitive market in health. Major requirements of the market causing a growing interest in implementing quality management systems are an opportunity to increase competitiveness, as well as credibility. The purpose of this article is to provide information on quality assurance in health care. Approximate the concept of quality in health care, as well as issues related to managing the health care sector. It was first defined the concept of quality, including quality medical care. While the second chapter includes a discussion of quality assurance systems in the health sector, among which special attention was paid to the accreditation and certification for compliance with the ISO 9000 series In addition, briefly discussed the HACCP system and its implementation in the medical facilities, and laboratory accreditation system based on the standard EN ISO/IEC 17025 and EN ISO/IEC 15189.

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Rynek certyfikacji placówek ochrony zdrowia w Polsce

Lewandowski R., Kautsch M.

Problemy Jakości

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2009

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R. 41, nr 4

23-26

EN

Certifying quality has a Long tradition, it started in the 50s of the 20th century in the military supplying systems and then spread to most areas of economy worldwide. In health care quality of services it is the issue of enormous importance. Therefore the quality assuring and control systems were developed in this sector quite early. Despite globalization, countries are devoted to their own health care systems. Development of these systems depends on the country's tradition, social model and resources available. Therefore quality and attitude towards quality assurance varies between countries. In Poland there are two systems, which, though they were developed for different purposes are used for quality assurance. They are accreditation and ISO family certificates. They are not mandatory, and units which have them, are perceived as those which are more caring for patients. The paper focuses on the ISO certificates and presents the analysis of the number of different health care units awarded by these certificates and companies, which issued them. The results of the study show that there are about 5% of health care units in Poland which have ISO 9001 certificates. These and other ISO family certificates were issued by at least 37 agencies. The leading one has about 20% of this market. The next two - about 10% each. All others are much smaller.