Wrogowie zaufania w zarządzaniu jakością

• Autorzy: Bugdol M.

Warianty tytułu

EN

The enemies of trust in quality management

• Języki publikacji: PL

Abstrakty

EN

The article discusses the problem of so-called enemies of trust, the significance of trust in the management of organizations. Attention was drawn to the possibility of searching for factors not conducive to trust. In addition to the currently used analysis of the social system the author points to the possibility of testing the dimensions of trust (reliability, competence) and the reinforcing value of trust (justice, commitment). It was also trying to classify the factors that are a threat to trust.

Słowa kluczowe

PL

zaufanie; zarządzanie jakością

EN

trust; quality management

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2012
• Tom: R. 44, nr 9
• Strony: 2--5
• Opis fizyczny: Bibliogr. 8 poz.

Twórcy

autor

Bugdol M.

Bibliografia

• 1. Coyle-Shapiro, Jackie (1995): The impact of a TQM intervention on teamwork: a longitudinal assessment, "Employee Relations", nr 17 (3), s. 63-74.
• 2. Giddens, Anthony (2004): Socjologia. PWN. Warszawa, s. 735.
• 3. Galford, Robert; Drapeau, Anna Seibold (2003): The Enemies of Trust," Harvard Business Review", nr 81 (2), s. 88-95.
• 4. Ryan, Kathleen D; Oestreich, Daniel K.(1991): Driving Fear out of Workplace: How to Overcome the Invisible Barriers to Quality Productivity, and Innovation. CA: Jossey – Bass Publisher, San Francisco.
• 5. Skorupka, Stanisława; Anderska, Halina; Łęmpicka, Zofia (1989): Mały słownik języka polskiego, PWN, Warszawa.
• 6. Sztompka, Piotr (2007): Zaufanie fundamentem społeczeństwa, Znak, Kraków.
• 7. Tomlinson, Edward C.; Lewicki, Roy J.(2006):Managing distrust in intractable conflicts, "Conflict Resolution Quarterly", nr 24 (2), s. 219-228.
• 8. Vlaar, Pauł W. L.; van den Bosch, Frans A. J.; Volberda, Henk (2007) :0n the Evolution of Trust, Distrust, and Formal Coordination and Control in Interorganizational Relationships: Toward an Integrative Framework, "Group & Organization Management", nr 32 (4), s. 407-429.