Jakość usług w administracji publicznej

• Autorzy: Papaj T.

Warianty tytułu

EN

Quality of services in the public administration

• Języki publikacji: PL

Abstrakty

EN

The question of quality assurance in the public services is more and more important, specially for Poland, in consideration of its integration to the European Union countries. It is one of the natural adaptive elements, although not obligatory ones. In the analysis is necessary to distinguish the sector of public services and the public administration itself. In the first one, the important part of such relations form individual customers, suppliers, competitors, new emerging companies (organizations) ans so called substitutional products, according to the M. Porter determination. In the second one, in respect to the public services again, is very difficult to find correct substitutes. But the public administration play the superior role on the sector of public services, fulfilling in the same time the tasks belonging to services, acting for local and regional inhabitants or for other customers. The quality of those activities is very important for all parts interested, because it is "service" for external part of society. The methodology "how to do it?" is crucial for the success and mutual satisfaction. Such discussion is in the article presented.

Słowa kluczowe

PL

jakość usług; usługa publiczna; administracja publiczna

EN

quality; service; public service; public administration

• Wydawca: Wydawnictwo SIGMA-NOT
• Czasopismo: Problemy Jakości
• Rocznik: 2002
• Tom: R. 34, nr 9
• Strony: 7--11

Twórcy

autor

Papaj T.