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Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

Tytuł artykułu

Krytyczne czynniki sukcesu wdrażania TQM w organizacji

Autorzy Bajon, Sebastian 
Treść / Zawartość
Warianty tytułu
EN Critical factors of TQM implementation in the organisation
Języki publikacji PL
PL Nie ulega wątpliwości, że zmieniające się otoczenie firm i narastająca w nim konkurencja powoduje, że organizacje chcąc przetrwać, muszą się doskonalić. Narzędziem to umożliwiającym jest koncepcja Total Quality Management, która wywodząc się od doskonalenia jakości w firmie, podnosi poziom jej konkurencyjności na rynku. Niniejsze opracowanie pokazuje, jakie krytyczne czynniki sukcesu należy brać pod uwagę w procesie implementacji tego instrumentarium do firmy. W artykule podjęto próbę przeglądu światowego dorobku naukowego dotyczącego zarządzania przez jakość oraz wskazano na obszary jak dotąd niewyeksploatowane naukowo.
EN There is no doubt that the changing environment of companies and the growing competition in it indicate that in order to survive organizations innovate. The Total Quality Management concept is an appropriate tool that enables such a growth. Deriving from the improvement of quality in the company TQM raises the level of its competitiveness on the market. This study shows which critical success factors should be considered in the process of implementing this management approach to the company. The article attempts to review the world scientific achievements regarding quality management and identifies areas not yet scientifically exploited.
Słowa kluczowe
PL Total Quality Management   krytyczne czynniki sukcesu  
EN Total Quality Management   critical success factors  
Wydawca Wydawnictwo Politechniki Śląskiej
Czasopismo Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
Rocznik 2018
Tom z. 132
Strony 43--59
Opis fizyczny Bibliogr. 48 poz.
autor Bajon, Sebastian
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