BazTech - Yadda

1

Exploring the critical success factors of a resilient supply chain

Azam Mehreen Kausar, Hasan Syed Mehmood, Qureshi Sheheryar Mohsin

Engineering Management in Production and Services

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2023

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Vol. 15, no. 1

41--56

EN

This study aims to identify and analyse critical success factors (CSFs) for an organisation aiming for a resilient supply chain. The methodology followed is the systematic analysis of big databases, such as Emerald, Science Direct, and Taylor & Francis, by using a specific set of keywords for filtering. The systematic literature review leads the author to the exploration of several CSFs, followed by their prioritisation by using principal component analysis. The paper highlighted eleven vital CSFs: top management commitment, development of an effective SCM strategy, logistics synchronisation, use of modern technologies, robust information and communication technology, information sharing with SC members, collaborative partnership, improved forecasting, trust development in SC partners, collaborative partnership, strategic partnership, development of reliable suppliers, continuous improvement in the preparedness and response practices, capacity building and training and staff development. The CSFs highlighted in the paper relate to all small and medium-sized enterprises (SMEs). This paper identifies the CSFs for developing a resilient supply chain that is comprehensive and has the potential to address uncertain circumstances. This work is the first of its kind on CSF assessment and categorisation in resilient supply chains.

2

Political instability as a risk factor for PPP project success – a case study of the Hungarian M1/M15 motorway project

Schulders Maria

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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z. 157

469--482

EN

Purpose: The main aim of this paper is to analyze political instability as a risk factor for public-private partnership (hereinafter: PPP) project success on the case of the 1992 Hungarian M1/M15 motorway project. Furthermore, it also examines the project success framework and critical success factors in PPPs, as well as project risk division and proper risk allocation. Design/methodology/approach: The text includes a review of relevant literature in the field of political instability and risk management pertaining to PPPs, in combination with a case study illustrating the impact of political instability on a PPP project. Findings: The findings of the case study suggest that Hungary’s institutions at the time of the project did not offer the necessary safeguards against governmental abuse of bargaining power. Independent courts are essential for the success of public-private partnerships, in combination with an emphasis on the protection of property rights and the rule of law. A well-functioning institutional and legal framework offer protection against the failure of public-private partnership projects and constitute a critical success factor for PPPs. Practical implications: Despite growing social infrastructure investment needs, PPP is not developing in accordance with expectations in the majority of developing and emerging economies. Political stability is an essential factor in any development process and happens to be one of the most distinguishing factors between developed and developing countries, in which PPP schemes are underutilized despite an enormous potential for more private sector involvement. Countries lacking independent courts may strongly benefit from alternative dispute resolution procedures. The retention of a larger amount of project risk by the public party may additionally prove to be helpful for the development of PPP markets in nations lacking institutional and political stability. Originality/value: The research problem identified in this paper concerns the implications of political instability – a global phenomenon of growing significance, on the success of PPP projects. The obtained results may be of interest to representatives of science and practice, especially with regards to developing countries, as well as emerging economies.

3

Zasoby technologiczne jako krytyczne czynniki sukcesu zarządzania relacjami z klientem (CRM) we współczesnym przedsiębiorstwie

Pukas Anetta

Nowoczesne Systemy Zarządzania

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2022

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T. 17, nr 1

25--36

PL

W dzisiejszym konkurencyjnym środowisku biznesowym sukces firmy w coraz większym stopniu zależy od umiejętności zarządzania relacjami z klientem (CRM), która umożliwia opracowywanie i wdrażanie bardziej wydajnych i skutecznych strategii zorientowanych na klienta. Rozwój technologii informacyjnych oraz pojawienie się systemów wspomagających podejmowanie decyzji przez menedżerów spowodowały, że to technologia może stać się obecnie najbardziej pożądanym zasobem oraz skutecznym narzędziem gry rynkowej. Celem artykułu jest identyfikacja krytycznych czynników sukcesu (CSF) zarządzania relacjami z klientem (CRM) w zakresie zasobów technologicznych i określenie ich współczesnego naukowego statusu w zarządzaniu przedsiębiorstwem. W realizacji celu niniejszego artykułu wykorzystano analizę źródeł literaturowych zarówno zagranicznych, jak i krajowych.

EN

The research achievements presented in the article indicate that the adoption by the company and the implementation of the CRM concept may become a means of achieving market success, which is a competitive advantage, because by investing in a CRM strategy, they increase customer value and, consequently, improve their results. Although having quite a long history, this concept is still evolving, and scientists are identifying new research areas. It is favored by the development of modern technology, which as an integral element of CRM becomes necessary to achieve the organization’s success. Undoubtedly, a successful CRM implementation requires integrating three critical aspects of the CRM process, people and technology. However, it is categorical to identify the critical success factors of CRM, including determining which technological resources are of the most significant importance. This will allow enterprises to use the potential of new technological generations in building a competitive advantage.

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Critical success factors of ERP/CRM implementation in SMES in Poland: pilot study

Cieciora Małgorzata, Bołkunow Wiktor, Pietrzak Piotr, Gago Piotr, Rzeźnik-Knotek Małgorzata

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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z. 148

103--116

EN

Purpose: The purpose of this study was to define Critical Success Factors (CSFs) of implementation of CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems in small and medium-sized enterprises (SMEs) in Poland. Design/methodology/approach: Data was obtained from 83 respondents with work experience in SMEs in Poland that had undergone the implementation of an ERP/CRM system or the systems vendors. It was collected in the form of Google Form surveys and was analysed with the use of Spearman’s rank order correlation. Findings: The key CSFs comprise a thorough pre-implementation analysis and ensure sufficient financial resources for the implementation. Good communication between the ICT (Information and Communication Technologies) vendor and the SME’s employees, skills and experience of the vendor, as well as thorough preparation and familiarisation with the contract before implementation by both parties are also relevant. Research limitations/implications: The study limitations include a lack of research on a larger sample. Further work should cover the main barriers and threats connected with the implementation of ICT in SMEs in Poland and the ways of overcoming them. Practical implications: The findings can help SMEs’ decision-makers to prioritise the factors they have to take into account during planning an ICT implementation. Originality/value: This paper has highlighted the relevance of key CSFs in ICT implementation. The findings substantially add to the growing literature on digitalisation of SMEs.

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Krytyczne czynniki sukcesu wdrażania TQM w organizacji

Bajon Sebastian

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2018

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z. 132

43--59

PL

Nie ulega wątpliwości, że zmieniające się otoczenie firm i narastająca w nim konkurencja powoduje, że organizacje chcąc przetrwać, muszą się doskonalić. Narzędziem to umożliwiającym jest koncepcja Total Quality Management, która wywodząc się od doskonalenia jakości w firmie, podnosi poziom jej konkurencyjności na rynku. Niniejsze opracowanie pokazuje, jakie krytyczne czynniki sukcesu należy brać pod uwagę w procesie implementacji tego instrumentarium do firmy. W artykule podjęto próbę przeglądu światowego dorobku naukowego dotyczącego zarządzania przez jakość oraz wskazano na obszary jak dotąd niewyeksploatowane naukowo.

EN

There is no doubt that the changing environment of companies and the growing competition in it indicate that in order to survive organizations innovate. The Total Quality Management concept is an appropriate tool that enables such a growth. Deriving from the improvement of quality in the company TQM raises the level of its competitiveness on the market. This study shows which critical success factors should be considered in the process of implementing this management approach to the company. The article attempts to review the world scientific achievements regarding quality management and identifies areas not yet scientifically exploited.

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Bariery realizowania projektów rozwoju nowych produktów w MŚP – część teoretyczna

Liebert F., Trzeciak M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2016

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z. 96

99--112

PL

Przedsiębiorstwa z sektora MŚP dość często borykają się z różnorodnymi problemami, które negatywnie wpływają na inicjowanie i realizowanie projektów rozwoju innowacyjnych produktów. W niniejszym artykule przedstawiono nowe, koncepcyjne ujęcie barier realizowania projektów rozwoju nowych produktów. Opracowano również koncepcyjny model badawczy, który będzie stanowił podstawę do dalszych badań empirycznych. Celem badań będzie weryfikacja wpływu poszczególnych barier na sukces projektów uruchomienia nowych produktów.

EN

SMEs often suffer from various barriers that prevent or inhibit the initiation and realization of NPD projects. This article presents a new and conceptual approach to barriers of realizing NPD projects in SMEs. Also a conceptual research model was created, which will serve as a basis for further research about barriers of NPD. The future research will verify the impact of each barrier on success of NPD projects.