Comparative analysis of mobile applications for urban transport

• Autorzy: Hankiewicz Krzysztof

Identyfikatory

DOI

10.29119/1641-3466.2024.200.10

• Języki publikacji: EN

Abstrakty

EN

Purpose: Striving for sustainable development of cities, the change of urban transport plays an important role. An important component of this development, apart from developing its network and means of transport, is the information that supports this transport. Current traveler expectations focus on providing information via mobile devices. Therefore, the article discusses the importance of information in urban transport and presents a comparative analysis of mobile information applications for public transport passengers. The aim of the article is to assess the usefulness of selected mobile applications used to support users of urban public transport. Design/methodology/approach: The study used an assessment based on user interviews. Findings: The first part of the research analyzed the expectations and needs of urban public transport customers in terms of obtaining up-to-date information on its operation. Although many needs can be considered commonly known, new possibilities, such as real-time vehicle location updates, increase the range of possible functionalities of these applications. When analyzing the expectations of urban public transport users, attempts were made to take into account the importance of individual criteria. Based on the results of the expectations analysis, their fulfillment was verified for selected mobile applications that are widespread in Poland. The research carried out gives a picture of user expectations and their fulfillment by individual applications. Research limitations/implications: Conducting research and analyzes based on interviews results in a small research sample, so research should be continued to ensure greater representativeness of the results. Since most users based their answers on the use of mobile applications in the Poznan agglomeration, it is necessary to extend the research to other regions of Poland. Practical/Social implications: Research results not only support software developers, but can also help users choose an application tailored to their needs and limitations related to age and disability. Originality/value: Paper compares current mobile apps based on user expectations. The results obtained can support both users and developers of these applications.

Słowa kluczowe

EN

urban transport; mobile application; smart city

PL

transport miejski; aplikacja mobilna; inteligentne miasto

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2024
• Tom: z. 200
• Strony: 133--143
• Opis fizyczny: Bibliogr. 16 poz.

Twórcy

autor

Hankiewicz Krzysztof

• Poznan University of Technology

• https://orcid.org/0000-0001-6850-2259

Bibliografia

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