Analysis of some factors affecting business performance from non-financial aspects at enterprises in Nam Dinh province

• Autorzy: Nguyen Anh Thi Lan , Nguyen Linh Van , Truong Hang Thanh , Bui Thuy Thi

Identyfikatory

DOI

10.15439/2021KM90

• Języki publikacji: EN

Abstrakty

EN

Business performance of enterprises is evaluated by many different models, most of which use financial measures. However, traditional financial measures cannot provide information for strategy development because they skip customer satisfaction and quality of products and services… Therefore, non-financial measures for business performance is gaining a special advantage, in which the Balanced Scorecard model (BSC) with customers, internal processes and development training as non-financial measures has been widely recognized by many companies and highly regarded by many researchers for its role in the strategic management of enterprises. This article aims to examine the factors affecting business performance from non-financial aspects (customers, internal processes and development training) of enterprises in Nam Dinh province. The study used the quantitative research method and SPSS 26 data processing software, and is based on the estimated linear regression model with 520 feedbacks from enterprises in various fields of operation in Nam Dinh province in 2020. The research results show that the factors affecting business performance in terms of non-financial aspects are ranked in the following order: (1) Use of resources, (2) Market orientation, (3) Information technology (IT), (4) Local policies, (5) Capital accessibility and usage, and (6) State policies. On that basis, the article proposes some suitable solutions for managers to improve the business performance of enterprises in Nam Dinh province.

Słowa kluczowe

EN

business performance; influencing factors; enterprise; financial aspect; non-financial aspect; Nam Dinh province

PL

wydajność biznesowa; czynniki wpływające; przedsiębiorstwo; aspekt finansowy; aspekt pozafinansowy; prowincja Nam Dinh

• Wydawca: Polskie Towarzystwo Informatyczne
• Czasopismo: Annals of Computer Science and Information Systems
• Rocznik: 2021
• Tom: Vol. 28
• Strony: 19--27
• Opis fizyczny: Bibliogr. 45 poz., tab.

Twórcy

autor

Nguyen Anh Thi Lan

• Faculty of Accounting and Auditting Hanoi University of Industry

autor

Nguyen Linh Van

• Department of Accounting & Finance Hanoi University of Industry

autor

Truong Hang Thanh

• Faculty of Accounting and Auditting Hanoi University of Industry

autor

Bui Thuy Thi

• Academy of Banking, Vietnam

Bibliografia

• 1. Kap1an, R. S., & Norton, D. (1992). The balanced scorecard-measure that drive performance. Harvard Business Review, 71-79.
• 2. Cross, K. F., & Lynch, R. L. (1988). The “SMART” way to define and sustain success. National productivity review, 8(1), 23-33.
• 3. Keegan, D. P., Eiler, R. G., & Jones, C. R. (1989). Are your performance measures obsolete? Strategic Finance, 70(12), 45.
• 4. Neely, A., Mills, J., Gregory, M., Richards, H., Platts, K., & Bourne, M. (1996). Getting the measure of your business, University of Cambridge. Manufacturing Engineering Group, Mill Lane, Cambridge.
• 5. Turney, P. B., & Anderson, B. (1989). Accounting for continuous improvement. MIT Sloan Management Review, 30(2), 37.
• 6. Kokko, A., & Sjöholm, F. (2005). The internationalization of Vietnamese small and medium-sized enterprises. Asian Economic Papers, 4(1), 152-177.
• 7. Hang, V. T. T. (2015). A study of factors affecting business performance of construction companies listed on the Vietnam stock exchange (Master thesis), University of Danang.
• 8. Panco, R., & Korn, H. (1999). Understanding factors of organizational mortality: considering alternatives to firm failure. From http://www.eaom.org.
• 9. Hansen, H., Rand, J., & Tarp, F. (2018). SME growth and survival in Vietnam: Did direct government support matter? Institute of Economics Discussion Paper No. 04–13, Copenhagen: University of Copenhagen. In.
• 10. Nghi, N. Q., & Nam, M. V. (2011). “Factors affecting business efficiency of small and medium enterprises in Can Tho city”. Can Tho University Journal of Science No. 19b.
• 11. Trong, T. D. L. v. N. D. (2010). " Production and business efficiency of small and medium-sized enterprises in the Mekong Delta",. anking Technology Review, 50(1).
• 12. Tan, N. M., Danh, V. T., & Ngan, T. T. (2015). Factors affecting the efficiency of production and business activities of small and medium sized enterprises in Bac Lieu province. Can Tho University Journal of Science, 38, 34-40.
• 13. Zeitun, R., & Tian, G. G. (2014). Capital structure and corporate performance: evidence from Jordan. Australasian Accounting Business & Finance Journal, Forthcoming.
• 14. Ndoro, G. (2012). Executive compensation and firm performance: evidence from the UK charities. University of Nottingham,
• 15. Hang, T. T. (2019). A study of factors affecting business performance of SMEs in Hanoi city. (Research topic), Hanoi University of Industry.
• 16. Lý, P. T. M. (2011). Analyzing the impact of factors affecting the business activities of small and medium enterprises in Thua Thien Hue. Journal of Science and Technology vol 2 (43).
• 17. Danh, V. T., Cuong, O. Q., & Quang, T. B. (2013). Analysis of factors affecting the development of small and medium-sized enterprise economy in Hau Giang province. Scientific journal of Can Tho University, vol 27, page 34-44.
• 18. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
• 19. Chi, C. G., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospitality Management, 28(2), 245-253.
• 20. Bagheri, M. M., Hamid, A., Rezaei, A., & Mardani, A. (2012). Relationship among information technology investment, firm performance, innovation and firm growth, case study: Largest Iranian manufacturers. International Journal of Fundamental Psychology & Social Sciences, 2(3), 57-64.
• 21. Bunei, D. K. (2013). An Evaluation Of Information Technology Investment Influence On Organizational Performance: A Case Study of Kenyan Commercial Banks. United States International University-Africa,
• 22. Anand, A. (2013). The effects of IT capabilities on firm performance–evidence from the healthcare industry.
• 23. Ismail, A., & Mamat, M. (2012). The relationship between information technology, process innovation and organizational performance. International Journal of Business and Social Science, 3(2).
• 24. Hung, D. N. (2016). A study of factors affecting business performance of small and medium enterprises in Thai Binh province (Provincial research project), Department of Science and Technology of Thai Binh Province
• 25. Fitzgerald, L., Johnston, R., Brignall, T., Silvestro, R., & Voss, C. (1991). Performance measurement in service businesses (Vol. 69): Chartered Institute of Management Accountants London.
• 26. Wadongo, B., Odhuno, E., Kambona, O., & Othuon, L. (2010). Key performance indicators in the Kenyan hospitality industry: a managerial perspective. Benchmarking: An international journal.
• 27. Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of marketing, 54(4), 20-35.
• 28. Aldalayeen, B. O., Moh'd Alkhatatneh, W. R. n., & AL-Sukkar, A. S. (2013). Information technology and its impact on the financial performance: An applied study in industrial companies (mining and extraction). European Scientific Journal, 9(10).
• 29. Hiep, P. M., & Huong, V. T. B. (2019). Factors affecting the business performance of small and medium enterprises in Ben Tre city. Article in the Journal of Finance - vol 2
• 30. Khan, M. H.-U.-Z., & Halabi, A. K. (2009). Perceptions of firms learning and growth under knowledge management approach with linkage to balanced scorecard (BSC): Evidence from a multinational corporation of Bangladesh.
• 31. Khan, H.-U.-Z., Halabi, A. K., & Masud, M. Z. (2010). Empirical study of the underlying theoretical hypotheses in the balanced scorecard (bsc) model: Further evidence from Bangladesh. Asia-Pacific Management Accounting Journal, 5(2), 45-73.
• 32. De Felice, F., & Petrillo, A. (2013). Key success factors for organizational innovation in the fashion industry. International Journal of Engineering Business Management, 5(Godište 2013), 5-27.
• 33. Chriyha, A., Beidouri, Z., & Bouksour, O. (2012). Proposal of a Performance Model Based on the Balanced Scorecard for the Moroccan Textile Industry. International Journal of Computer Science Issues (IJCSI), 9(5), 410.
• 34. Karabay, G., & Kurumer, G. (2012). Managing through strategic performance management in apparel companies. Fibres & Textiles in Eastern Europe(4 (93)), 13--19.
• 35. Chimwani, P., Nyamwange, O., & Otuyo, R. (2013). Application of strategic performance measures in small and medium-sized manufacturing enterprises in Kenya: The use of the balanced scorecard perspectives. International Journal of Management Sciences and Business Research, 2(6).
• 36. Wong, K. K., & Kwan, C. (2001). An analysis of the competitive strategies of hotels and travel agents in Hong Kong and Singapore. International Journal of Contemporary Hospitality Management.
• 37. Wu, L.-Y. (2007). Entrepreneurial resources, dynamic capabilities and start-up performance of Taiwan's high-tech firms. Journal of Business research, 60(5), 549-555.
• 38. Galbreath, J., & Galvin, P. (2004). WHICH RESOURCES MATTER? A FINE-GRAINED TEST OF THE RESOURCE-BASED VIEW OF THE FIRM. Paper presented at the Academy of Management Proceedings.
• 39. Tho, N. D., & Trang, N. T. M. (2009). Dynamic competitiveness of Vietnamese enterprises in scientific research in business administration. Ha Noi: Information and Communications Publishing House, 155-238.
• 40. Johnson, W., & Huizenga, W. (2001). Market Orientation in the Asian Mobile Telecommunication Industry: Do Buyer and Seller Perceptions Concur. School of Business and Entrepreneurship, Nova Southeastern University, Fort Lauderdale-Davie, FL.
• 41. Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. Journal of marketing, 54(3), 68-81.
• 42. Hill, K. O., & Meltz, G. (1997). Fiber Bragg grating technology fundamentals and overview. Journal of lightwave technology, 15(8), 1263-1276.
• 43. García-Muiña, F. E., & Navas-López, J. E. (2007). Explaining and measuring success in new business: The effect of technological capabilities on firm results. Technovation, 27(1-2), 30-46.
• 44. Thuy, L. P., Duy, V. Q., & Le Thong, P. (2020). The relation between business performance and capital structure of enterprises in Vietnam. Journal of Asian Business and Economic Studies, 30(6), 28-45.
• 45. Phuong, N. T. M., & Cuc, N. T. T. (2019). Evaluating the ability to access capital from credit institutions of enterprises in Nghe An province. Journal of Economic Development, 19-25.

Uwagi

1. Preface

2. Session: International Conference on Research in Management and Technovation