Post-occupancy evaluation of a university shopping mall facility

• Autorzy: Ahmed Wahhaj , Hassanain Mohammad A.

Identyfikatory

DOI

10.21307/ACEE-2020-013

• Języki publikacji: EN

Abstrakty

EN

Post-occupancy evaluation (POE) is a performance assessment methodology, which can be applied to determine the level of user satisfaction with any given facility. Since university shopping malls could have an impact on the students’ academic experience and well-being, it is of paramount significance that university shopping mall facilities are designed and operated to the highest standards. The Extensive literature review highlighted the lack of POE studies for assessing the quality of shopping mall facilities. This study aims at addressing this gap, by presenting the findings of an investigative POE of a university shopping mall facility. The Literature review was conducted pertaining to the technical and functional performance requirements of shopping malls. Twenty-nine performance indicators were identified for shopping mall facilities. These were grouped under five categories, namely building performance, safety and security, proximity and accessibility, space planning and layout, and mall services. A questionnaire survey was developed based on the identified performance indicators. The survey was administered to obtain the students’ feedback on the university shopping mall facility. In addition, a walkthrough tour of the mall facility was performed to identify issues, which can be immediately recognized. Finally, a plan of action was developed to improve the performance of the shopping mall facility. The study is beneficial to planners, architects and facilities managers of such facilities.

Słowa kluczowe

EN

post-occupancy evaluation; performance indicator; shopping mall; university campus

PL

ocena po okresie użytkowania; wskaźnik wydajności; pasaż handlowy; kampus uniwersytecki

• Wydawca: Silesian University of Technology
• Czasopismo: Architecture Civil Engineering Environment
• Rocznik: 2020
• Tom: Vol. 13, no. 2
• Strony: 5--15
• Opis fizyczny: Bibliogr. 45 poz.

Twórcy

autor

Ahmed Wahhaj

• Lecturer; Architectural Engineering Department, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia

autor

Hassanain Mohammad A.

• Professor; Architectural Engineering Department, King Fahd University of Petroleum and Minerals, Dhahran, Saudi Arabia

Bibliografia

• [1] Kotler, P. and Armstrong, G. (2017), Principles of Marketing, 17th ed., Pearson, Harlow, UK.
• [2] Levy, M., Weitz, B., and Grewal, D. (2019), Retailing Management, 10th ed., McGraw Hill, New York, USA.
• [3] Dubihlela, D. and Dubihlela, J., (2014). Attributes of shopping mall image, customer satisfaction and mall patronage for selected shopping malls in Southern Gauteng, South Africa. Journal of Economics and Behavioral Studies, 6(8), 682-689.
• [4] Ibrahim, M. F., and Ng, C. W., (2002). Determinants of entertaining shopping experiences and their link to consumer behaviour: Case studies of shopping centres in Singapore. Journal of Retail & Leisure Property, 2(4), 338-357.
• [5] Niggeman, S., (2019). Beyond the bookstore: A look at the rise of campus retail, Bluestone & Hockley. Available at: https://www.bluestonehockley.com/beyond-the-bookstore- a-look-at-the-rise-of-campus-retail/ (accessed 16 October 2019).
• [6] Granata, G., Tartaglione, A.M. and Tsiakis, T., (2019). Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments, IGI Global, Pennsylvania, USA.
• [7] Williams, L., (2014). Inside look: Campus retail, University Business. Available at: https://universitybusiness.com/inside-look-campusretail/ (accessed 16 October 2019).
• [8] Preiser, W. F. E., Rabinowitz, H. Z. and White, E. T., (2015). Post-occupancy evaluation, Routledge, New York, USA.
• [9] Adeyeye, K., Piroozfar, P., Rosenkind, M., Winstanley, G. and Pegg, I., (2013). The impact of design decisions on post occupancy processes in school buildings. Facilities, 31(5/6), 255-278.
• [10] Hassanain, M.A., Mathar, H. and Aker, A., (2016). Post-occupancy evaluation of a university student cafeteria. Architectural Engineering and Design Management, 12(1), 67-77.
• [11] National Research Council, (2001). Learning from our buildings: A state of the practice summary of post-occupancy evaluation, Technical Report, The National Academies Press, Washington DC, USA.
• [12] Mallory-Hill, S., Preiser, W.P.E. and Watson, C.G., (2011). Enhancing building performance, Wiley, Oxford, UK.
• [13] Preiser, W. F. E. and Vischer, J., (2005). Assessing building performance, Routledge, New York, USA.
• [14] Hassanain, M. A. and Mudhei, A. A., (2006). Post‐occupancy evaluation of academic and research library facilities. Structural Survey, 24(3), 230-239.
• [15] Ramsden, B., (2011). Evaluating the impact of learning space. Reference Services Review, 39(3), 451-464.
• [16] Lackney, J. A., (2001). The state of post-occupancy evaluation in the practice of educational design. Proceedings of the 32nd Annual Meeting of the Environmental Design Research, Edinburgh, Scotland, 3-6 July, 1-30.
• [17] Schneider, M., (2002). Do school facilities affect academic outcomes? National Clearinghouse for Educational Facilities, Washington, DC, USA.
• [18] Abend, A., Ornstein, S.W., Baltas, E., Garza, J. de la, Watson, C., Lange, K. and von Ahlefeld, H., (2006). Evaluating Quality in Educational Facilities. PEB Exchange, Programme on Educational Building, OECE Publishing, 1, 12-19.
• [19] Bakó-Biró, Z., Kochhar, N., Clements-Croome, D. J., Awbi, H. B., and Williams, M., (2007). Ventilation Rates in Schools and Learning Performance. Proceedings of Clima 2007: WellBeing Indoors, CIB, Helsinki, Finland, 10-14 June, 1434-1440.
• [20] Riley, M., Kokkarinen, N. and Pitt, M., (2010). Assessing post occupancy evaluation in higher education facilities. Journal of Facilities Management, 8(3), 202-213.
• [21] Hassanain, M. A., and Iftikhar, A., (2015). Framework model for post-occupancy evaluation of school facilities. Structural Survey, 33(4/5), 22-336.
• [22] Ahmadi, R. T., Saiki, D. and Ellis, C., (2017). Post occupancy evaluation an academic building: Lessons to learn. Journal of Applied Sciences and Arts, 1(2), 1-14.
• [23] Hassanain, M.A., (2007). Post-occupancy indoor environmental quality evaluation of student housing facilities. Architectural Engineering and Design Management, 3(4), 249-256.
• [24] Hassanain, M.A., (2008). On the performance evaluation of sustainable student housing facilities. Journal of Facilities Management, 6(3), 212-225.
• [25] Adewunmi, Y., Omirin, M., Famuyiwa, F. and Farinloye, O., (2011). Post‐occupancy evaluation of postgraduate hostel facilities. Facilities, 29(3/4), 149-168.
• [26] McGrath, P. T. and Horton, M., (2011). A post‐occupancy evaluation (POE) study of student accommodation in an MMC/modular building. Structural Survey, 29(3), 244-252.
• [27] Najib, N. U. M., Yusof, N. A., and Abidin, N. Z., (2011). Student residential satisfaction in research universities. Journal of Facilities Management, 9(3), 200-212.
• [28] Alborz, N. and Berardi, U., (2015). A post occupancy evaluation framework for LEED certified U.S. higher education residence halls. Procedia Engineering, 118, 19-27.
• [29] Sanni-Anibire, M. O. and Hassanain, M. A., (2016). Quality assessment of student housing facilities through post-occupancy evaluation. Architectural Engineering and Design Management, 12(5), 367-380.
• [30] Hassanain, M. A., Mohammed, M. A., and Cetin, M., (2012). A multi‐phase systematic framework for performance appraisal of architectural design studio facilities. Facilities, 30(7/8), 324-342.
• [31] Sanni-Anibire, M. O., Hassanain, M. A. and Al- Hammad, A.M., (2016). Holistic postoccupancy evaluation framework for campus residential housing facilities. Journal of Performance of Constructed Facilities, 30(5), 04016026.
• [32] Hassanain, M. A., Sanni-Anibire, M. O., Mahmoud, A. S. and Ahmed, W., (2019). Post-occupancy evaluation of research and academic laboratory facilities. International Journal of Building Pathology and Adaptation, ahead-of-print.
• [33] Malec, T. (2014). Can shopping malls improve resilience of city centres? Relations between shopping malls and urban space. Proceedings of the UIA 2014 Congress, UIA, Durban, South Africa, 199-208.
• [34] Marsha, A., (2015). The impact of Plaza Indonesia shopping mall’s attributes toward customers’ satisfaction. iBuss Management, 3(2), 49-57.
• [35] Ahmad, A.M. K., (2012). Attractiveness factors influencing shoppers’ satisfaction, loyalty, and word of mouth: An empirical investigation of Saudi Arabia shopping malls. International Journal of Business Administration, 3(6), 101-112.
• [36] Thang, D. C. L. and Tan, B. L. B., (2003). Linking consumer perception to preference of retail stores: An empirical assessment of the multi-attributes of store image. Journal of Retailing and Consumer Services, 10(4), 193-200.
• [37] Rajagopal, R., (2008). Growing shopping malls and behavior of urban shoppers. Journal of Retail and Leisure Property, 8(2), 99-118.
• [38] Krasnic, A., Treasure, J., Gavin, H., Cilia, J. and Mehta, R., (2013). Acoustic design and control in 21st century retail environments: The role of acoustics in helping increase customer dwell times, Technical report, Ecophon, Hyllinge, Sweden.
• [39] Kushwaha, T., Ubeja, S. and Chatterjee, A. S., (2017). Factors influencing selection of shopping malls: An exploratory study of consumer perception. Vision: The Journal of Business Perspective, 21(3), 274-283.
• [40] Neufert, E., and Neufert, P., (2012). Neufert Architects’ Data, 4th ed., Wiley-Blackwell, Iowa, USA.
• [41] Mittal, A. and Jhamb, D., (2015). Determinants of shopping mall attractiveness: The Indian context. Procedia Economics and Finance, 37, 386-390.
• [42] Fahmy, S. A., Alablani, B. A. and Abdelmaguid, T. F., (2014). Shopping center design using a facility layout assignment approach. Proceedings of the 9th International Conference on Informatics and Systems, IEEE, Cairo, Egypt, 15-17 December, 1-7.
• [43] Hui, E. C. M., Zhang, P. and Zheng, X., (2013). Facilities management service and customer satisfaction in shopping mall sector. Facilities, 31(5/6), 194-207.
• [44] Turpin-Brooks, S. and Viccars, G., (2006). The development of robust methods of post occupancy evaluation. Facilities, 24(5/6), 177-196.
• [45] Sanni-Anibire, M. O., Hassanain, M. A. and Al- Hammad, A. M., (2016). Post-occupancy evaluation of housing facilities: Overview and summary of methods. Journal of Performance of Constructed Facilities, 30(5), 04016009.

Uwagi

PL

Opracowanie rekordu ze środków MNiSW, umowa Nr 461252 w ramach programu "Społeczna odpowiedzialność nauki" - moduł: Popularyzacja nauki i promocja sportu (2020).