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Knowledge management: a fad or serious instrument for sustaining and improving quality healthcare?

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Języki publikacji
EN
Abstrakty
EN
This paper uses a number of knowledge management case studies to explain (1) the concepts of knowledge management and (2) how these apply to healthcare. Then, it examines how and where knowledge management initiatives might bring benefits in healthcare organisations. To present a more complete picture, the arguments of a number of critics of the knowledge management approach are considered.
Rocznik
Tom
Strony
233--239
Opis fizyczny
Bibliogr. 28 poz., tab.
Twórcy
autor
  • Professor of Health Informatics, BCIM Faculty, London South Bank University, London, UK.
autor
Bibliografia
  • [1] ACKOFF, R. L. (1989) From data to wisdom. Journal of Applied Systems Analysis, 16, 3-9.
  • [2] BELLER, S. (2001) The DIKUW model, New York, National Health Data Systems
  • [3] BELLINGER, G., CASTRO, D. & MILLS, A. (2004) Data, information, knowledge, and wisdom - 4 Nov. 2004: http://www.systems-thinking.org/dikw/dikw.htm Accessed September 2006.
  • [4] CHOO, C. W. (2006) The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions, Oxford, Oxford University Press.
  • [5] CHUNHARAS, S. (2006) An interactive integrative approach to translating knowledge and building a 'learning organization' in health services management. Bulletin of World Health Organisation, 84, 652-657.
  • [6] COWELL, R. (2006) Knowledge management - Essential not optional. Nursing Management, 13, 11-13.
  • [7] CURRIE, G. & KERRIN, M. (2004) The limits of a technological fix to knowledge management: Epistemological, political and cultural issues in the case of intranet implementation. Management Learning, 35, 9-29.
  • [8] DAVIES, H. T. O. & NUTLEY, S. M. (2000) Developing learning organisations in the new National Health Service. British Medical Journal, 320, 998-1001.
  • [9] FIRESTONE, J. M. (2001) Key issues in knowledge management. Knowledge Management Consortium International - Knowledge Innovation, 1, April 15th, 8-38
  • [10] GABBAY, J. & LE MAY, A. (2004) Evidence based guidelines or collectively constructed 'mindlines'? Ethnograhic study of knowledge management in primary care. BMJ, 329, 10130-1016.
  • [11] HENDERSON, K. (2006) The knowledge sharing approach of the United Nations Development Programme. Nonprofit Online News Journal, February, 14-26.
  • [12] KANKANHALLI, A., TANUDIDJAJA, F., SUTANTO, J. & TAN, B. C. Y. (2003) The role of IT in successful knowledge management initiatives: Communications of the ACM, 46, 69-74.
  • [13] KEELING, C. & LAMBERT, S. (2000) Knowledge management in the NHS: positioning the healthcare librarian at the knowledge intersection. Health Libraries Review, 17, 136-143.
  • [14] LANE, V.P., SNAITH, J., & LANE, D.C. (2007) E-Health – Essential and eagerly awaited? International Journal of Information Technology and Management, 6(2/3/4), 170-187
  • [15] MERSEY CARE NHS TRUST (2004) Knowledge management strategy: Liverpool: Mersey Care NHS Trust.
  • [16] Available at: http://www.library.nhs.uk/knowledgemanagement/ViewResource.aspx Last accessed: Sept. 2006
  • [17] NAO (2003) Achieving improvements through clinical governance: A progress report on implementation by National Health Service Trusts, London, The Stationery Office.
  • [18] NEWELL, S., HOLLOWAY, R., SCARBOROUGH, H., SWAN, J., ROBERTSON, M. & GALLIERS, R. (2002) The importance of process knowledge for cross project learning: Evidence from a UK hospital. IEEE Computer Society.
  • [19] PFEFFER, J. & SUTTON, R. I. (2006) Evidence-based management. Harvard Business Review, January, 63-74.
  • [20] PRUSAK, L. (2001) Where did knowledge management come from? IBM Systems Journal, 40, 1002-1007.
  • [21] QUINTAS, P. (2002) Managing knowledge in a new century. In: LITTLE, S., QUINTAS, P. & RAY, T. (Eds.) Managing knowledge: An essential reader. London, Sage Publications.
  • [22] RAMALINGAM, B. & AREVUO, M. (2004) Quest for knowledge in a Think-Tank - Overseas Development Institute experience, Knowledge Management Journal, 8, 1-6.
  • [23] RUSS, M. & Jones, J.K. (2005) A Typology of knowledge management strategies for hospital preparedness. International Journal of Emergency Management, 2, 319-342
  • [24] TRINGALI, M., POLLA, D. & SURACI, S. (2003) A clinically rooted approach to knowledge management in a large Italian Community Hospital. AMIA Annual Symposium Proceedings, 1034.
  • [25] WENGER, E. (1998) Communities of practice: learning as a social system. The Systems Thinker, 9, 1-8.
  • [26] WILSON, F. A. (2005) Computer-based information systems and knowledge management: Contrasting the objectivist and subjectivist perspectives. PACIS, Bangkok, Thailand.
  • [27] WILSON, T. D. (2002) The nonsense of knowledge management. Information Research, 8, Paper No: 144
  • [28] Available at http://InformationR.net/ir/8-1/paper144.html Last accessed September 2006
Typ dokumentu
Bibliografia
Identyfikator YADDA
bwmeta1.element.baztech-article-PWA4-0006-0033
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