The meaning and need for creating model approaches to information technology service management

• Autorzy: Lotko A.
• Języki publikacji: EN

Słowa kluczowe

EN

information technologies; service management; finances; economics; marketing

PL

technologia informacyjna; zarządzanie usługami; finanse; ekonomika; marketing

• Wydawca: Oficyna Wydawnicza Politechniki Wrocławskiej
• Czasopismo: Systems : journal of transdisciplinary systems science
• Rocznik: 2003
• Tom: Vol. 8, No. 2
• Strony: 80--91
• Opis fizyczny: Bibliogr. 12 poz.

Twórcy

autor

Lotko A.

• Technical University of Radom, Poland.

Bibliografia

• [1] BRILMAN, J., Nowoczesne koncepcje i metody zarządzania, PWE, Warsaw, 2002.
• [2] BYZIA, T., IT pod lupą, IT Asset Management: Zarządzanie zasobami informatycznymi, IDG Forum, 2002.
• [3] GIBLEY, J., IT Service Management - a pragmatic direction, Bon v. J. (ed.): World Class IT Service Management Guide, ten Hagen & Stam Publishers, The Hague, 2002.
• [4] IDG Forum, Taniec wody z ogniem, Zarządzanie zasobami informatycznymi, White Paper, Computerworld No 4, 2003..
• [5] ITIL Books (2001a), Managing IT Services: Service Delivery, Central Communication and Service Agency, London, 2001.
• [6] ITIL Books (2001b), Managing IT Services, Services Support, Central Communication and Service Agency, London, 2001.
• [7] itSMF (2001), White Paper, IT Services Management - Where Do you Start?.
• [8] LEOPOLDI, R., IT Service Management: A Description of Service Level Agreements, White Paper, RL Consulting, 2002.
• [9] LHOPOLDI, R., IT Service Management: IT Service Management Perspectives, White Paper, RL Consulting, 2001.
• [10] RUDD, C., An approach to the implementation of Service Management based on the New IT Infrastructure Library, itEMS Ltd., 2000.
• [11] Pink Elephant, The Benefits of ITIL, White Paper, Pink Elephant North America., 2000.
• [12] Pink Elephant, The ITIL Story, Pink Elephant North America, 2001.