Smart mobility in smart city – Copenhagen and Barcelona comparision

• Autorzy: Wolniak Radosław

Identyfikatory

DOI

10.29119/1641-3466.2023.172.41

• Języki publikacji: EN

Abstrakty

EN

Purpose: The goal of the paper is to analyze the main differences between the smart mobility idea implementation in Copenhagen and Barcelona. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The papers compares the smart mobility solutions implemented in Copenhagen and Barcelona, two cities that have developed comprehensive and innovative transportation systems. While both cities have sustainable, efficient, and convenient transportation systems, they differ in their focus and governance structure. Copenhagen is a leading city in sustainable transportation, with a strong focus on cycling infrastructure and an integrated public transportation system. On the other hand, Barcelona focuses on reducing traffic congestion and improving air quality, with innovative solutions such as a low-emission zone and a smart parking system. Additionally, Copenhagen has a highly centralized governance structure, while Barcelona adopts a more decentralized approach, engaging citizens and stakeholders in transportation decision-making. Originality/value: Detailed analysis of differences between Copenhagen and Barcelona in the case of smart mobility implementation.

Słowa kluczowe

EN

Smart City; smart mobility; smart biking; sustainability; cycling

PL

inteligentne miasto; inteligentna mobilność; mądra jazda na rowerze; zrównoważony rozwój; kolarstwo

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Tom: z. 172
• Strony: 679--697
• Opis fizyczny: Bibliogr. 123 poz.

Twórcy

autor

Wolniak Radosław

• Silesian University of Technology, Organization and Management Department, Economics and Informatics Institute

• https://orcid.org/0000-0003-0317-9811

Bibliografia

• 1. Bager, S., Mundaca, L. (2021). Making ‘Smart Meters’ smarter? Insights from a behavioural economics pilot field experiment in Copenhagen, Denmark. Energy Research and Social Science, 28, pp. 68-76.
• 2. Bibri, S.E., Krogstie, J. (2020). The emerging data-driven Smart City and its innovative applied solutions for sustainability: the cases of London and Barcelona. Energy Informatics, 3(1), 5.
• 3. Bj0rner, T. (2021). The advantages of and barriers to being smart in a smart city: The perceptions of project managers within a smart city cluster project in Greater Copenhagen. Cities, 114, 103187.
• 4. Cenere, S. (2017). Smart city and climate adaptation: A comparative analysis of Genoa and Copenhagen. Archivio di Studi Urbani e Regionali, 48(118), pp. 141-161.
• 5. Charnock, G., March, H., Ribera-Fumaz, R. (2021). From smart to rebel city? Worlding, provincialising and the Barcelona Model. Urban Studies, 58(3), pp. 581-600.
• 6. Copenhages Smart City almanac (2020). https://www.almanac.in-jet.eu/downloads/ M2M_Workshop_Presentations/Session%204/Mia_Copenhagen_smart_city_2015.pdf, 23.04.2023.
• 7. Di Martino, B., Colucci Cante, L., Graziano, M., Enrich Sard, R. (2020). Tweets analysis with big data technology and machine learning to evaluate smart and sustainable urban mobility actions in Barcelona., Advances in Intelligent Systems and Computing, 1194 AISC, pp. 510-519.
• 8. Doost Mohammadian, H., Rezaie, F. (2020). Blue-Green Smart Mobility Technologies as Readiness for Facing Tomorrow’s Urban Shock toward the World as a Better Place for Living (Case Studies: Songdo and Copenhagen). Technologies, 8(3), 39.
• 9. Drozd, R, Wolniak, R. (2021). Metrisable assessment of the course of stream-systemic processes in vector form in industry 4.0. Quality and Quantity, 1-16, DOI: 10.1007/s11135-021-01106-w.
• 10. Drozd, R., Wolniak, R. (2021). Systematic assessment of product quality. Journal of Open Innovation: Technology, Market, and Complexity, 7(4), 1-12.
• 11. Eicher, A. (2019). Barcelona’s own way: Smart city and the democratic alternative. gis.Business, 4, pp. 15-21.
• 12. Eicher, A. (2022). Smartly thought, intelligently implemented? Barcelona's smart city way. gis.Business, 1, pp. 12-15.
• 13. Eltved, M., Breyer, N., Ingvardson, J.B., Nielsen, O.A. (2021). Impacts of long-term service disruptions on passenger travel behaviour: A smart card analysis from the Greater Copenhagen area, Transportation Research Part C. Emerging Technologies, 131, 103198.
• 14. Eskhita, R., Manda, V.K., Hlali, A. (2021). Dubai and Barcelona as Smart Cities: Some Reflections on Data Protection Law and Privacy. Environmental Policy and Law, 51(6), pp. 403-407.
• 15. Gajdzik, B., Grebski, M., Grebski, W., Wolniak, R. (2022). Human factor activity in lean management and quality management. Toruń: Towarzystwo Naukowe Organizacji i Kierownictwa. Dom Organizatora.
• 16. Gajdzik, B., Jaciow, M., Wolniak, R., Wolny R., Grebski, W.W. Energy Behaviors of Prosumers in Example of Polish Households. Energies, 16(7), 3186; https://doi.org/ 10.3390/en16073186.
• 17. Gajdzik, B., Wolniak, R. (2021). Digitalisation and innovation in the steel industry in Poland - selected tools of ICT in an analysis of statistical data and a case study. Energies, 14(11), 1-25.
• 18. Gajdzik, B., Wolniak, R. (2021). Influence of the COVID-19 crisis on steel production in Poland compared to the financial crisis of 2009 and to boom periods in the market. Resources, 10(1), 1-17.
• 19. Gajdzik, B., Wolniak, R. (2021). Transitioning of steel producers to the steelworks 4.0 -literature review with case studies. Energies, 14(14), 1-22.
• 20. Gajdzik, B., Wolniak, R. (2022). Framework for R&D&I Activities in the Steel Industry in Popularizing the Idea of Industry 4.0. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 133.
• 21. Gajdzik, B., Wolniak, R. (2022). Influence of Industry 4.0 Projects on Business Operations: literature and empirical pilot studies based on case studies in Poland. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 1-20.
• 22. Gajdzik, B., Wolniak, R. (2022). Smart Production Workers in Terms of Creativity and Innovation: The Implication for Open Innovation. Journal of Open Innovations: Technology, Market and Complexity, 8(1), 68.
• 23. Gajdzik, B., Wolniak, R. Grebski, W. (2023). Process of Transformation to Net Zero Steelmaking: Decarbonisation Scenarios Based on the Analysis of the Polish Steel Industry. Energies, 16(8), 3384; https://doi.org/10.3390/en16083384.
• 24. Gajdzik, B., Wolniak, R., Grebski W.W. (2023). Electricity and heat demand in steel industry technological processes in Industry 4.0 conditions. Energies, 16(2), 1-29.
• 25. Gajdzik, B., Wolniak, R., Grebski, W.W. (2022). An econometric model of the operation of the steel industry in Poland in the context of process heat and energy consumption. Energies, 15(21), 1-26, 7909.
• 26. Gębczyńska, A., Wolniak, R. (2018). Process management level in local government. Philadelphia: CreativeSpace.
• 27. Grabowska, S., Saniuk, S., Gajdzik, B. (2022). Industry 5.0: improving humanization and sustainability of Industry 4.0. Scientometrics, 127(6), 3117-3144, https://doi.org/10.1007/ s11192-022-04370-1.
• 28. Grabowska, S., Grebski, M., Grebski, W., Saniuk, S., Wolniak, R. (2021). Inżynier w gospodarce 4.0, Toruń: Towarzystwo Naukowe Organizacji i Kierownictwa -Stowarzyszenie Wyższej Użyteczności "Dom Organizatora".
• 29. Grabowska, S., Grebski, M., Grebski, W., Wolniak, R. (2019). Introduction to engineering concepts from a creativity and innovativeness perspective. New York: KDP Publishing.
• 30. Grabowska, S., Grebski, M., Grebski, W., Wolniak, R. (2020). Inżynier - zawód przyszłości. Umiejętności i kompetencje inżynierskie w erze Przemysłu 4.0. Warszawa: CeDeWu.
• 31. Hąbek, P., Wolniak, R. (2013). Analysis of approaches to CSR reporting in selected European Union countries. International Journal of Economics and Research, 4(6), 79-95.
• 32. Hąbek, P., Wolniak, R. (2016). Assessing the quality of corporate social responsibility reports: the case of reporting practices in selected European Union member states. Quality & Quantity, 50(1), 339-420.
• 33. Hąbek, P., Wolniak, R. (2016). Factors influencing the development of CSR reporting practices: experts' versus preparers' points of view. Engineering Economy, 26(5), 560-570.
• 34. Hąbek, P., Wolniak, R. (2016). Relationship between management practices and quality of CSR reports. Procedia - Social and Behavioral Sciences, 220, 115-123.
• 35. Hys, K., Wolniak, R. (2018). Praktyki przedsiębiorstw przemysłu chemicznego w Polsce w zakresie CSR. Przemysł Chemiczny, 9, 1000-1002.
• 36. Jonek-Kowalska, I., Wolniak, R. (2021). Economic opportunities for creating smart cities in Poland. Does wealth matter? Cities, 114, 1-6.
• 37. Jonek-Kowalska, I., Wolniak, R. (2021). The influence of local economic conditions on start-ups and local open innovation system. Journal of Open Innovations: Technology, Market and Complexity, 7(2), 1-19.
• 38. Jonek-Kowalska, I., Wolniak, R. (2022). Sharing economies’ initiatives in municipal authorities’ perspective: research evidence from Poland in the context of smart cities’ development. Sustainability, 14(4), 1-23.
• 39. Jonek-Kowalska, I., Wolniak, R., Marinina, O.A., Ponomarenko, T.V. (2022). Stakeholders, Sustainable Development Policies and the Coal Mining Industry. Perspectives from Europe and the Commonwealth of Independent States. London: Routledge.
• 40. Kordel, P., Wolniak, R. (2021). Technology entrepreneurship and the performance of enterprises in the conditions of Covid-19 pandemic: the fuzzy set analysis of waste to energy enterprises in Poland. Energies, 14(13), 1-22.
• 41. Kwiotkowska, A., Gajdzik, B., Wolniak, R., Vveinhardt, J., Gębczyńska, M. (2021). Leadership competencies in making Industry 4.0 effective: the case of Polish heat and power industry. Energies, 14(14), 1-22.
• 42. Kwiotkowska, A., Wolniak, R., Gajdzik, B., Gębczyńska, M. (2022). Configurational paths of leadership competency shortages and 4.0 leadership effectiveness: an fs/QCA study. Sustainability, 14(5), 1-21.
• 43. Mancebo, F. (2020). Smart city strategies: time to involve people. Comparing Amsterdam, Barcelona and Paris. Journal of Urbanism, 13(2), pp. 133-152.
• 44. Mann, M., Mitchell, P., Foth, M., Anastasiu, I. (2020). #BlockSidewalk to Barcelona: Technological sovereignty and the social license to operate smart cities. Journal of the Association for Information Science and Technology, 71(9), pp. 1103-1115.
• 45. March, H., Ribera-Fumaz, R. (2018). Barcelona: From corporate smart city to technological sovereignty, Inside Smart Cities: Place. Politics and Urban Innovation, pp. 229-242.
• 46. Mortensen, J., Rohde, F.J., Kristiansen, K.R., Kanstrup-Klausen, M., Lubanski, M. (2020). Danish Smart Cities: sustainable living in an urban word. Copenhagen: The European Union Development Fund.
• 47. Noori, N., Hoppe, T., de Jong, M. (2020). Classifying pathways for smart city development: Comparing design, governance and implementation in Amsterdam, Barcelona, Dubai, and Abu Dhabi. Sustainability (Switzerland), 12(10), 4030.
• 48. Olkiewicz, M., Olkiewicz, A., Wolniak, R., Wyszomirski, A. (2021). Effects of proecological investments on an example of the heating industry - case study. Energies, 14(18), 1-24, 5959.
• 49. Orzeł, B., Wolniak, R. (2021). Clusters of elements for quality assurance of health worker protection measures in times of COVID-19 pandemic. Administrative Science, 11(2), 1-14, 46.
• 50. Orzeł, B., Wolniak, R. (2022). Digitization in the design and construction industry - remote work in the context of sustainability: a study from Poland. Sustainability, 14(3), 1-25.
• 51. Ponomarenko, T.V., Wolniak, R., Marinina, O.A. (2016). Corporate Social responsibility in coal industry (Practices of russian and european companies). Journal of Mining Institute, 222, 882-891.
• 52. Rosak-Szyrocka, J., Żywiołek J., Wolniak, R. (2023). Main reasons for religious tourism -from a quantitative analysis to a model. International Journal for Quality Research, 1(17), 109-120.
• 53. Rueda Arasanz, A., Grimaldi, D. (2017). COVID-19 citizen’s purchasing behaviors and smart city goals. Evidence from Barcelona, ISPRS Annals of the Photogrammetry. Remote Sensing and Spatial Information Sciences, 8(4/W1-2021), pp. 97-104.
• 54. Smart Mobility in Barcelona (2020). https://www.barcelonaandpartners.com/wp-content/uploads/2022/06/Brochure-Smart-Mobility-in-Barcelona.pdf, 23.04.2023.
• 55. Smith, A., Martín, P.P. (2021). Going Beyond the Smart City? Implementing Technopolitical Platforms for Urban Democracy in Madrid and Barcelona. Journal of Urban Technology, 28(1-2), pp. 311-330.
• 56. Stawiarska, E., Szwajca, D., Matusek, M., Wolniak, R. (2020). Wdrażanie rozwiązań przemysłu 4.0 w wybranych funkcjonalnych obszarach zarządzania przedsiębiorstw branży motoryzacyjnej: próba diagnozy. Warszawa: CeDeWu.
• 57. Stawiarska, E., Szwajca, D., Matusek, M., Wolniak, R. (2021). Diagnosis of the maturity level of implementing Industry 4.0 solutions in selected functional areas of management of automotive companies in Poland. Sustainability, 13(9), 1-38.
• 58. Stecuła, K., Wolniak, R. (2022). Advantages and Disadvantages of E-Learning Innovations during COVID-19 Pandemic in Higher Education in Poland. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 159.
• 59. Stecuła, K., Wolniak, R. (2022). Influence of COVID-19 Pandemic on Dissemination of Innovative E-Learning Tools in Higher Education in Poland. Journal of Open Innovations: Technology, Market and Complexity, 8(1), 89.
• 60. Sułkowski, M., Wolniak, R. (2016). Przegląd stosowanych metod oceny skuteczności i efektywności organizacji zorientowanych na ciągłe doskonalenie. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacja i Zarzadzanie, 67, 63-74.
• 61. Sułkowski, M., Wolniak, R. (2018). Poziom wdrożenia instrumentów zarządzania jakością w przedsiębiorstwach branży obróbki metali. Częstochowa: Oficyna Wydawnicza Stowarzyszenia Menedżerów Produkcji i Jakości.
• 62. Vasilenko, I.A., Mikhailova, E.V. (2019). European experience forming a socio-political concept of a smart city (Comparative analysis of the smart strategy of Amsterdam, London and Barcelona). World Economy and International Relations, 64(9), pp. 83-95.
• 63. Wolniak, R, Skotnicka-Zasadzień, B. (2014). The use of value stream mapping to introduction of organizational innovation in industry. Metalurgija, 53(4), 709-713.
• 64. Wolniak, R. (2011). Parametryzacja kryteriów oceny poziomu dojrzałości systemu zarządzania jakością. Gliwice: Wydawnictwo Politechniki Śląskiej.
• 65. Wolniak, R. (2013). A typology of organizational cultures in terms of improvement of the quality management. Manager, 17(1), 7-21.
• 66. Wolniak, R. (2013). Projakościowa typologia kultur organizacyjnych. Przegląd Organizacji, 3, 13-17.
• 67. Wolniak, R. (2014). Korzyści doskonalenia systemów zarządzania jakością opartych o wymagania normy ISO 9001:2009. Problemy Jakości, 3, 20-25.
• 68. Wolniak, R. (2016). Kulturowe aspekty zarządzania jakością. Etyka biznesu i zrównoważony rozwój. Interdyscyplinarne studia teoretyczno-empiryczne, 1, 109-122.
• 69. Wolniak, R. (2016). Metoda QFD w zarządzaniu jakością. Teoria i praktyka. Gliwice: Wydawnictwo Politechniki Śląskiej.
• 70. Wolniak, R. (2016). Relations between corporate social responsibility reporting and the concept of greenwashing. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacji i Zarządzanie, 87, 443-453.
• 71. Wolniak, R. (2016). The role of QFD method in creating innovation. Systemy Wspomagania Inżynierii Produkcji, 3, 127-134.
• 72. Wolniak, R. (2017). Analiza relacji pomiędzy wskaźnikiem innowacyjności a nasyceniem kraju certyfikatami ISO 9001, ISO 14001 oraz ISO/TS 16949. Kwartalnik Organizacja i Kierowanie, 2, 139-150.
• 73. Wolniak, R. (2017). Analiza wskaźników nasycenia certyfikatami ISO 9001, ISO 14001 oraz ISO/TS 16949 oraz zależności pomiędzy nimi. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacji i Zarządzanie, 108, 421-430.
• 74. Wolniak, R. (2017). The Corporate Social Responsibility practices in mining sector in Spain and in Poland - similarities and differences. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacji i Zarządzanie, 111, 111-120.
• 75. Wolniak, R. (2017). The Design Thinking method and its stages. Systemy Wspomagania Inżynierii Produkcji, 6, 247-255.
• 76. Wolniak, R. (2017). The use of constraint theory to improve organization of work. 4th International Multidisciplinary Scientific Conference on Social Sciences and Arts. SGEM 2017, 24-30 August 2017, Albena, Bulgaria. Conference proceedings. Book 1, Modern science. Vol. 5, Business and management. Sofia: STEF92 Technology, 10931100.
• 77. Wolniak, R. (2018). Functioning of social welfare on the example of the city of Łazy. Zeszyty Naukowe Wyższej Szkoły, Humanitas. Zarządzanie, 3, 159-176.
• 78. Wolniak, R. (2018). Methods of recruitment and selection of employees on the example of the automotive industry. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacja i Zarządzanie, 128, 475-483.
• 79. Wolniak, R. (2019). Context of the organization in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 133, 121-136.
• 80. Wolniak, R. (2019). Downtime in the automotive industry production process - cause analysis. Quality, Innovation, Prosperity, 2, 101-118.
• 81. Wolniak, R. (2019). Leadership in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 133, 137-150.
• 82. Wolniak, R. (2019). Support in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 137, 247-261.
• 83. Wolniak, R. (2019). The level of maturity of quality management systems in Poland-results of empirical research. Sustainability, 15, 1-17.
• 84. Wolniak, R. (2020). Design in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 148, 769-781.
• 85. Wolniak, R. (2020). Operations in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 148, 783-794.
• 86. Wolniak, R. (2020). Quantitative relations between the implementation of industry management systems in European Union countries. Silesian University of Technology Scientific Papers. Organization and Management Series, 142, 33-44.
• 87. Wolniak, R. (2021). Internal audit and management review in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 151, 724-608.
• 88. Wolniak, R. (2021). Performance evaluation in ISO 9001:2015. Silesian University of Technology Scientific Papers. Organization and Management Series, 151, 725-734.
• 89. Wolniak, R. (2022). Engineering ethics - main principles. Silesian University of Technology Scientific Papers. Organization and Management Series, 155, 579-594.
• 90. Wolniak, R. (2022). Individual innovations. Silesian University of Technology Scientific Papers. Organization and Management Series, 166, 861-876.
• 91. Wolniak, R. (2022). Management of engineering teams. Silesian University of Technology Scientific Papers. Organization and Management Series, 157, 667-674.
• 92. Wolniak, R. (2022). Problems of Covid-19 influence on small and medium enterprises activities - organizing function. Silesian University of Technology Scientific Papers. Organization and Management Series, 167, 599-608.
• 93. Wolniak, R. (2022). Project management in engineering. Silesian University of Technology Scientific Papers. Organization and Management Series, 157, 685-698.
• 94. Wolniak, R. (2022). Project management standards. Silesian University of Technology Scientific Papers. Organization and Management Series, 160, 639-654.
• 95. Wolniak, R. (2022). Sustainable engineering. Silesian University of Technology Scientific Papers. Organization and Management Series, 160, 655-667.
• 96. Wolniak, R. (2022). The role of the engineering profession in developing and implementing sustainable development principles. Silesian University of Technology Scientific Papers. Organization and Management Series, 155, 595-608.
• 97. Wolniak, R. (2022). Traits of highly innovative people. Silesian University of Technology Scientific Papers. Organization and Management Series, 166, 877-892.
• 98. Wolniak, R. (2023). Analysis of the Bicycle Roads System as an Element of a Smart Mobility on the Example of Poland Provinces. Smart Cities, 6(1), 368-391; https://doi.org/10.3390/smartcities6010018.
• 99. Wolniak, R. (2023). European Union Smart Mobility - aspects connected with bike road systems extension and dissemination. Smart Cities, 6, 1-32.
• 100. Wolniak, R. (2023). European Union Smart Mobility-Aspects Connected with Bike Road System’s Extension and Dissemination. Smart Cities, 6(2), 1009-1042; https://doi.org/10.3390/smartcities6020049.
• 101. Wolniak, R. (2023). Innovations in industry 4.0 conditions. Silesian University of Technology Scientific Papers. Organization and Management Series, 169, 725-742.
• 102. Wolniak, R. (2023). Smart mobility jako element koncepcji smart city. Zarządzanie i Jakość, 1(5), 208-222.
• 103. Wolniak, R. (2023). Team innovations. Silesian University of Technology Scientific Papers. Organization and Management Series, 169, 773-758.
• 104. Wolniak, R. Sułkowski, M. (2015). Rozpowszechnienie stosowania Systemów Zarządzania Jakością w Europie na świecie - lata 2010-2012. Problemy Jakości, 5, 29-34.
• 105. Wolniak, R., Grebski, M.E. (2018). Innovativeness and creativity as factors in workforce development - perspective of psychology. Zeszyty Naukowe Politechniki Ślaskiej. Seria Organizacja i Zarządzanie, 116, 203-214.
• 106. Wolniak, R., Grebski, M.E. (2018). Innovativeness and creativity as nature and nurture. Zeszyty Naukowe Politechniki Ślaskiej. Seria Organizacja i Zarządzanie, 116, 215-226.
• 107. Wolniak, R., Grebski, M.E. (2018). Innovativeness and Creativity of the Workforce as Factors Stimulating Economic Growth in Modern Economies. Zeszyty Naukowe Politechniki Ślaskiej. Seria Organizacja i Zarządzanie, 116, 227-240.
• 108. Wolniak, R., Grebski, M.E., Skotnicka-Zasadzień, B. (2019). Comparative analysis of the level of satisfaction with the services received at the business incubators (Hazleton, PA, USA and Gliwice, Poland). Sustainability, 10, 1-22.
• 109. Wolniak, R., Hąbek, P. (2015). Quality management and corporate social responsibility. Systemy Wspomagania w Inżynierii Produkcji, 1, 139-149.
• 110. Wolniak, R., Hąbek, P. (2016). Quality assessment of CSR reports - factor analysis. Procedia - Social and Behavioral Sciences, 220, 541-547.
• 111. Wolniak, R., Jonek-Kowalska, I. (2021). The level of the quality of life in the city and its monitoring. Innovation (Abingdon), 34(3), 376-398.
• 112. Wolniak, R., Jonek-Kowalska, I. (2021). The quality of service to residents by public administration on the example of municipal offices in Poland. Administration Management Public, 37, 132-150.
• 113. Wolniak, R., Jonek-Kowalska, I. (2022). The creative services sector in Polish cities. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 1-23.
• 114. Wolniak, R., Saniuk, S., Grabowska, S., Gajdzik, B. (2020). Identification of energy efficiency trends in the context of the development of industry 4.0 using the Polish steel sector as an example. Energies, 13(11), 1-16.
• 115. Wolniak, R., Skotnicka, B. (2011).: Metody i narzędzia zarządzania jakością - Teoria i praktyka, cz. 1. Gliwice: Wydawnictwo Naukowe Politechniki Śląskiej.
• 116. Wolniak, R., Skotnicka-Zasadzień, B. (2008). Wybrane metody badania satysfakcji klienta i oceny dostawców w organizacjach. Gliwice: Wydawnictwo Politechniki Śląskiej.
• 117. Wolniak, R., Skotnicka-Zasadzień, B. (2010). Zarządzanie jakością dla inżynierów. Gliwice: Wydawnictwo Politechniki Śląskiej.
• 118. Wolniak, R., Skotnicka-Zasadzień, B. (2018). Developing a model of factors influencing the quality of service for disabled customers in the condition s of sustainable development, illustrated by an example of the Silesian Voivodeship public administration. Sustainability, 7, 1-17.
• 119. Wolniak, R., Skotnicka-Zasadzień, B. (2022). Development of photovoltaic energy in EU countries as an alternative to fossil fuels. Energies, 15(2), 1-23.
• 120. Wolniak, R., Skotnicka-Zasadzień, B., Zasadzień, M. (2019). Problems of the functioning of e-administration in the Silesian region of Poland from the perspective of a person with disabilities. Transylvanian Review of Public Administration, 57E, 137-155.
• 121. Wolniak, R., Sułkowski, M. (2015). Motywy wdrażanie certyfikowanych Systemów Zarządzania Jakością. Problemy Jakości, 9, 4-9.
• 122. Wolniak, R., Sułkowski, M. (2016). The reasons for the implementation of quality management systems in organizations. Zeszyty Naukowe Politechniki Śląskiej. Seria Organizacji i Zarządzanie, 92, 443-455.
• 123. Wolniak, R., Wyszomirski, A., Olkiewicz, M., Olkiewicz, A. (2021). Environmental corporate social responsibility activities in heating industry - case study. Energies, 14(7), 1-19, 1930.