IT outsourcing and factors of increasing the competitiveness of enterprises

• Autorzy: Kocot Damian , Kocot Maria

Identyfikatory

DOI

10.29119/1641-3466.2024.195.17

• Języki publikacji: EN

Abstrakty

EN

Purpose: The aim of the article was to examine the factors of increasing the competitiveness of enterprises by separating services in the field of information technology (IT) and their importance for enterprises. Design/methodology/approach: This study utilized a mixed-methods approach, combining quantitative data from a Likert-scale questionnaire distributed to a wide range of businesses. The research aimed to explore how IT outsourcing impacts corporate competitiveness across various dimensions. Findings: The study reveals that IT outsourcing significantly contributes to enhancing business competitiveness by offering cost savings, improved efficiency, access to advanced technologies, and allowing firms to focus on core competencies. Research limitations/implications: The study recognizes its limitations, including potential bias from self-reported data and limited generalizability due to focusing on a specific market segment. Future research will aim for wider industry representation and investigate the long-term effects of IT outsourcing. Practical implications: For practitioners, the study underscores the strategic value of IT outsourcing in achieving cost efficiency and leveraging technological advancements. It suggests a structured assessment of outsourcing opportunities, considering both operational and strategic impacts. Social implications: By delineating how IT outsourcing can drive business efficiency and innovation, the study implies broader societal benefits, such as job creation in the IT service sector and enhanced consumer experiences through higher quality products and services. Originality/value: This research advances both theoretical and practical knowledge of IT outsourcing's impact on business competitiveness, blending quantitative and qualitative data for a detailed analysis of its diverse benefits.

Słowa kluczowe

EN

IT outsourcing; digitization; enterprise; competitiveness; management

PL

outsourcing IT; cyfryzacja; przedsiębiorstwo; konkurencyjność; zarządzanie

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2024
• Tom: z. 195
• Strony: 287--299
• Opis fizyczny: Bibliogr. 40 poz.

Twórcy

autor

Kocot Damian

• University of Economics in Katowice

• https://orcid.org/0000-0001-9240-857X

autor

Kocot Maria

• University of Economics in Katowice

• https://orcid.org/0000-0001-5150-3765

Bibliografia

• 1. Acquah, I.S.K., Agyemang, F.O., Baah, C., Afum, E., Agyabeng-Mensah, Y. (2023). Harnessing the value of procurement knowledge and practices for firm performance: A resource orchestration perspective. Knowledge and Process Management. https://doi.org/10.1002/kpm.1767
• 2. Baah, C., Afum, E., Agyabeng-Mensah, Y. et al. (2022). Stakeholder Influence on Adoption of Circular Economy Principles: Measuring Implications for Satisfaction and Green Legitimacy. Circular Economy and Sustainability, 2, 91-111. https://doi.org/10.1007/ s43615-021-00093-2
• 3. Breu, R. et al. (2016). Model Driven Security for Inter – Organizational Workflows in E-Government. TCGOV, ISCA.
• 4. Brynjolfsson, E., McAfee, A. (2017). The business of artificial intelligence. Harvard Business Review, 95(1), 60-70.
• 5. Cavusgil, S.T., Knight, G., Riesenberger, J.R. (2014). International business: The new realities. Pearson Education Limited.
• 6. Chakrabarty, S. (2006). Making Sense of the Sourcing and Shoring Maze: Various Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective. London: Idea Group Publishing.
• 7. Constantinides, E. (2014). Foundations of social media marketing. Procedia-Social and Behavioral Sciences, 148, 40-57. doi: 10.1016/j.sbspro.2014.07.036
• 8. Cullen, S., Seddon, P., Willcocks, L. (2005). Managing outsourcing: The life cycle imperative. MIS Quarterly Executive, 4(1), 1-12.
• 9. Danneels, E., Kleinschmidt, E.J. (2016). Product Innovativeness from the Firm's Perspective: Its Dimensions and their Impact on Project Selection and Performance. Institute for the Study of Business Markets. Pennsylvania: The Pennsylvania State University.
• 10. Dhillon, G., Backhouse, J. (2001). Information system security management in the new millennium. Communications of the ACM, 44(4), 125-128.
• 11. Elliot, T.L, Torkko, D.E. (1996). Outsourcing makes in an economy that no longer tolerates institutional bulk and demands agility and speed. World Class Outsourcing Strategies. Telecommunications. American Edition, 30. London, 47.
• 12. El-Wakeel, F. (2019). Technology workbook: Agile project management in analytics: Agile project management is an iterative adaptive approach that helps ensure the project delivers what the customer truly needs. Strategic Finance, no. 5.
• 13. El-Wakeel, F. (2019). Technology workbook: Further demystification of agile project management. Strategic Finance, no. 8.
• 14. Felipe, C.M., Leander, D.E., Roldan, J.L., Leal-Rodriguez, A.L. (2020). Impact of IS capabilities on firm performance: The roles of organizational agility and industry technology intensity. Decision Sciences, no. 51(3).
• 15. Galvin, B. (2019). Lean Sigma Mastery Collection: 7 Books in 1: Lean Six Sigma, Lean Analytics. Lean Enterprise, Agile Project Management, Kaizen, Kahban, Scrum. Independently Published.
• 16. Gupta, S., Puranam, P., Srikanth, K. (2006). Services sourcing in the banking and financial services industries. Exploding myths and describing emerging best practice. London: Business School and Capco Institute.
• 17. Kabus, J., Cichoń, S., Lenort, R., Kabus, D. (2023). Outsourcing in the management of manufacturing companies in Poland. Scientific Papers of Silesian University of Technology Organization and Management Series, 176. https://doi.org/10.29119/1641-3466.2023.176.13
• 18. Kabus, J., Dziadkiewicz, M., Miciuła, I., Mastalerz, M. (2022). Using Outsourcing Services in Manufacturing Companies. Resources, 11(3), 34. https://doi.org/10.3390/ resources11030034
• 19. Kane, G.C., Palmer, D., Nguyen Phillips, A., Kiron, D., Buckley, N. (2015). Strategy, not technology, drives digital transformation. MIT Sloan Management Review, 56(2), 37-44.
• 20. Kern, T., Willcocks, L.P., Van Heck, E. (2013). The winner's curse in IT outsourcing: Strategies for avoiding relational trauma. MIS Quarterly Executive, 12(3), 109-123.
• 21. Kern, T., Willcocks, L.P., Van Heck, E. (2015). The impact of outsourcing on firm performance: The moderating role of organizational culture. Journal of Management Information Systems, 32(2), 317-355. doi: 10.1080/07421222.2015.1047741
• 22. Kłos, M. (2009). Outsourcing in Polish enterprises. Warsaw: CeDeWu.
• 23. Kocot, M., Kwasek, A. (2022). Organizational agility as a determinant of the effective use of ICT. Scientific Journals of the Humanitas University of Management, No. 23(4).
• 24. Krull, J.L., Mackinnon, D.P. (2016). Multilevel modeling of individual and group level mediated effects. Multivariate Behavioral Research.
• 25. Lacity, M.C., Willcocks, L.P. (2009). The essentials of information systems outsourcing: A systematic literature review. Journal of Information Technology, 24(1), 1-24. doi: 10.1057/jit.2008.34
• 26. Lacity, M.C., Willcocks, L. P. (2010). Outsourcing business processes for innovation. MIT Sloan Management Review, 51(2), 35-42.
• 27. Lacity, M.C., Willcocks, L.P. (2013). The IT outsourcing bandwagon. Sloan Management Review, 54(3), 69-74.
• 28. Leberecht, T. (2016) Strategy design. Bet on agility. Harvard Business Review Polska, No. 166-167.
• 29. Munim, Z.H., Maditati, D.R., Kummer, S., Schramm, H.-J. (2023). Cross-country comparison of operant resources in logistics outsourcing relationships. International Journal of Emerging Markets. https://doi.org/10.1108/IJOEM-10-2021-1345
• 30. Pandita, S., Singhal, R. (2017). The influence of employee engagement on the work-life balance of employees in the IT sector. IUP Journal of Organizational Behavior, 16(1), 38-57.
• 31. Porter, M.E., Heppelmann, J.E. (2014). How smart, connected products are transforming competition. Harvard Business Review, 92(11), 64-88.
• 32. Quelin, B., Duhamel, F. (2003). Bringing together strategic outsourcing and corporate strategy: Outsourcing motives and risks. European Management Journal, 21(5), 647-661. doi: 10.1016
• 33. Qureshi, S. (2016). Creating a better world with information and communication technologies: Health equity. Information Technology for Development, no. 22(1).
• 34. Raišienė, A.G., Bilan, S., Smalskys, V., Gečienė, J. (2019). Emerging changes in attitudes to inter-institutional collaboration: the case of organizations providing social services in communities. Administratie si Management Public, no. 33.
• 35. Ravichandran, T. (2016). Exploring the relationships between IT competence, innovation capacity and organizational agility. Information Systems, no. 27(1).
• 36. Susanto, E., Othman, N.A., Tjaja, A.I.S., Rahayu, S.T., Gunawan, S., Saptari, A. (2023). The Impact of Collaborative Networks on Supply Chain Performance: A Case Study of Fresh Vegetable Commodities in Indonesia. AGRARIS: Journal of Agribusiness and Rural Development Research, 9(1), 79-99. https://doi.org/10.18196/agraris.v9i1.134
• 37. Turban, E., Outland, J., King, D., Lee, J.K., Liang, T.P., Turban, D.C. (2018). Electronic commerce 2018: a managerial and social networks perspective. Springer.
• 38. Uhl-Bien, M., Arena, M. (2017). Complexity leadership: Enabling people and organizations for adaptability. Organizational Dynamics, 46(1), 9-20. https://doi.org/10.1016/j.orgdyn. 2016.12.001
• 39. Yin, J. et al. (2020). Does it pay to align a firm’s competitive strategy with its industry IT strategic role? Information and Management, no. 57(8).
• 40. Zhen, Z., Xie, Z., Dong, K. (2021). Impact of IT governance mechanisms on organizational agility and the role of top management support and IT ambidexterity. International Journal of Accounting Information Systems, no. 40.