Passengers’ satisfaction with the Lagos shuttle train services, Lagos, Nigeria

• Autorzy: Olojede Olorunfemi Ayodeji , Folorunso Sikiru Akintunde , Popoola Adewale Sheyi , Oladeji Peter Bolaji , Akintifonbo Olamide , Odeyemi Damilare Jeremiah

Identyfikatory

DOI

10.20858/sjsutst.2023.120.14

• Języki publikacji: EN

Abstrakty

EN

The study assessed passengers’ satisfaction with the services of the Lagos Shuttle Train Services in Lagos, Nigeria. Two types of train, the Mass Transit Train (MTT) and the Diesel Multiple Unit (DMU), were covered. Using multistage sampling, 246 passengers were surveyed. It was found that the DMU passengers had higher socioeconomic profiles; the overall condition of the DMU was also better. Further analyses reveal that passengers’ satisfaction differed for the train types: the MTT passengers were more particular about the operational environment, while the DMU passengers were concerned with both physical characteristics and the operational environment. Generally, passengers were satisfied with accessibility, coverage, fare, safety at station and onboard, security at station, and security of luggage; however, the Lagos Shuttle Train Services was found wanting on several key indicators. Recommendations are proffered towards enhancing the service quality of the Lagos Shuttle Train Services.

Słowa kluczowe

EN

Lagos Shuttle Train Services; Mass Transit Train (MTT); Diesel Multiple Unit (DMU); Passenger Satisfaction Index (PSI); service quality; passenger; mode of transport; satisfaction

PL

jakość usług; pasażer; środek transportu; satysfakcja

• Wydawca: Wydawnictwo Politechniki Śląskiej
• Czasopismo: Zeszyty Naukowe. Transport / Politechnika Śląska
• Rocznik: 2023
• Tom: z. 120
• Strony: 215--231
• Opis fizyczny: Bibliogr. 38 poz.

Twórcy

autor

Olojede Olorunfemi Ayodeji

• Department of Urban and Regional Planning, Obafemi Awolowo University, Ile-Ife (220282), Nigeria

• https://orcid.org/0000-0003-2070-0402

autor

Folorunso Sikiru Akintunde

• Department of Urban and Regional Planning, Osun State Polytechnic, Iree (231115), Osun State, Nigeria

• https://orcid.org/0009-0001-9031-9888

autor

Popoola Adewale Sheyi

• Department of Urban and Regional Planning, Federal University, Oye-Ekiti (371104), Ekiti State, Nigeria

• https://orcid.org/0000-0001-8216-8058

autor

Oladeji Peter Bolaji

• Department of Urban and Regional Planning, Lead City University, Ibadan (200255), Nigeria

• https://orcid.org/0000-0002-0420-0814

autor

Akintifonbo Olamide

• Ministry of Housing, Physical Planning and Urban Development, Ado-Ekiti (360261), Ekiti State, Nigeria

• https://orcid.org/0000-0003-4354-0173

autor

Odeyemi Damilare Jeremiah

• Department of Urban and Regional Planning, Obafemi Awolowo University, Ile-Ife (220282), Nigeria

• https://orcid.org/0009-0007-2063-7278

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