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2 2008

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INNER CLIENT - PRACTICAL REALISATION OF THE ISO 9001 RULE

100%

Lukasinski W. , Sikora T.

Organization and Management

2008

nr 4(134)

83-96

The article aims at the presentation of the results of own empirical research relating to the problem of the practical realisation of the ISO 9001 rule - concentration on the client, in the realm of inner client, with the presentation of the meaning of using the assumptions of the Model of Management Development of Polish Quality Award as a tool improving men-power in an enterprise.

THE INFLUENCE OF INTERNAL MARKETING AND EMPLOYEES' ENTREPRENEURSHIP ON KNOWLEDGE MANAGEMENT

70%

Spodarczyk E. , Szelagowska-Rudzka K.

Olsztyn Economic Journal

2008

tom 3

nr 2

310-317

In the paper the authoresses are seeking answer to the following questions: what connections exist between internal marketing, employees' entrepreneurship and knowledge management? Does employees' entrepreneurship directed at making knowledge depends on internal marketing? The conclusions of the questionnaire connected with the topic and which was carried out in some enterprises from the TriCity region are presented in the article.