Wyniki wyszukiwania - Biblioteka Nauki

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Quality aspects of improving the production process effectiveness by eliminating critical defects

100%

Skotnicka-Zasadzień B.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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tom z. 144

439--447

EN

Purpose: Critical defects are of great significance when evaluating the production process effectiveness, especially in the automotive branch. It is important to analyse these defects and distinguish the crucial ones. In this article, the authors have identified critical defects in the process of brake master cylinders production using quality management tools, and proposed improvement actions. Design/methodology/approach: The aim of the article was to analyse defects and the reasons for their occurrence, and improve the production process of master cylinder with special attention to critical defects. In order to improve this process, critical flaws had to be identified and eliminated from the entire set, which was the engineering problem to be solved. Then the causes of their occurrence as well as the factors causing process disturbances affecting the final occurrence of the defect were identified, and actions eliminating or limiting their occurrence were proposed. In the project, they were used to analyse the tools and principles, i.e. process diagram, Pareto-Lorenz diagram, cause-effect diagram, and to improve the Poka-Yoke process. Findings: Based on the examined causes of defects, improvements were proposed, i.e. guides for applying the body, a program stopping the piston assembly station to control the oil level, purchase of caps from sealed material and the need to work in long-sleeved work clothing, moving the body type verification camera from the final to first station, pallet spacers to protect against piston damage, change of supplier, especially of body castings. Research limitations/implications: The major limitation of the paper is that it is based on one case of an organization. In the future, it will be necessary to conduct studies in more organizations so as to find out if the same result can be achieved. Originality/value: Until now, no quality management tools have been used to analyse and organize the formation of defects in production processes.

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Use of methods of quality management for improving the repair process illustrated with the example of rolling stock

63%

Zasadzień M. , Skotnicka-Zasadzień B.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2019

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tom z. 133

151--159

EN

The article describes the process of analysing and improving the rolling stock repair. The problem was ineffective qualification of additional works and elements to be replaced in the renovated wagons. The qualification is carried out before undertaking the repair activities. Improper qualification increases the cost of renovation and, in consequence, causes the customer to incur additional expenses, which lowers their trust in the enterprise. The aim was to reduce the number of elements qualified for renovation and, thus, lower the unplanned costs and the wagon repair time. Major problems involved in the process of qualification were identified and, owing to the use of the SD method, corrective and preventive actions were prepared and undertaken. The last stage consisted in the verification of the results obtained.

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Efficiency assessment of the use of Bloch-Schmigalla triangular method to improve the functioning of commercial industry enterprise

63%

Skotnicka-Zasadzień B. , Sowiński G.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

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tom z. 142

243--262

EN

Purpose: In order to maintain the highest possible quality of services, more and more often the enterprises make use of proven optimization methods that allow them to maintain competitiveness on the market. One of these methods is spatial placement of workstations that influences the functioning of enterprises. There are many techniques of placing workstations, depending on the business activity run by the company. Design/methodology/approach: This article presents the use of Bloch-Schmigalla triangular method to improve the placement of office workstations in a commercial industry enterprise. The method used allowed to improve the functioning of the company by shortening the time for forwarding of all documents and information. Findings: The use of Bloch-Schmigalla triangular method allowed for quick placement of workstations, new placement of workstations. As a result, the workstations will not be as loaded and specific tasks will be performed faster. The time saved can be used to complete other tasks. Thanks to Bloch-Schmigalla triangular method, the distances between the workstations are equal. Before, the distances between several of the workstations were greater than in the case of other ones. Research limitations/implications: The major limitation of the paper is that it is based on one case of an. In the future, it will be necessary to conduct studies in more organizations so as to find out if the same result can be achieved. Originality/ value: The article concerned the use of the Bloch-Schmigalli method to improve the positioning of office spaces in a commercial industry company. Until now, this method has not been used to improve the quality of work in office positions.

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Komponenty poziomu jakości usług świadczonych przez administrację publiczną na przykładzie Urzędu Miejskiego w Sosnowcu

63%

Wolniak R. , Skotnicka-Zasadzień B.

Zeszyty Naukowe Akademii Podlaskiej. Administracja i Zarządzanie

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2010

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nr 85

169-179

PL

W artykule przedstawiono wyniki badań poziomu zadowolenia klienta na przykładzie Urzędu Miejskiego w Sosnowcu. Wyniki badań przeanalizowano przy wykorzystaniu analizy czynnikowej w celu wyznaczenia czynników ukrytych wpływających na poziom jakości usług.

EN

There is an analysis in the paper of customer's satisfaction research on example of Sosnowiec. The results was analyzed by factor analysis to determine hidden factors impacting on the level of services' quality.

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Implementation of ISO 14001 Standard in the European Union Countries

51%

Olkiewicz M. , Wolniak R. , Skotnicka-Zasadzień B.

Rocznik Ochrona Środowiska

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2019

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tom Tom 21, cz. 2

868--880

EN

The uptake of various types of norms on management around the world resulted in the creation of a range of certificates that have been accepted by organizations and are improving their marketing position on the international market. In the area of environmental management, the ISO 14001 norm is the type of certificate that is widely used. This norm is implemented by many industrial and, ever more often, service organizations around the world. This publication presents an analysis of the state of implementation of the ISO 14001 standard in European Union countries. To carry out the analysis, saturation of ISO 14001 indicator was introduced, which is discussed in detail in the later part of the publication. The article aims to examine saturation with the ISO 14001 certificates of European Union countries and determine whether there exists a relation between the saturation of ISO 14001 certificates and the wealth of individual countries measured by GDP per capita.

PL

Powszechne rozpowszechnienie rożnego rodzaju norm dotyczących zarządzania na świecie powoduje, że powstało wiele tego rodzaju certyfikatów, znajdujących uznanie organizacji i poprawiających ich pozycje marketingową na rynku międzynarodowym. W obszarze zarządzania środowiskowego tego rodzaju certyfikatem, powszechnie stosowanym na świecie, jest norma ISO 14001. Jest ona stosowana na całym świecie przez wiele organizacji zarówno przemysłowych jak i coraz częściej usługowych. W niniejszej publikacji przedstawiono analizę stanu implementacji normy ISO 14001 w krajach Unii Europejskiej. Aby wykonać tego rodzaju analizę posłużono się wprowadzonym wskaźnikiem nasycenia certyfikatami ISO 14001, który został szczegółowo omówiony w dalszej części publikacji. Celem artykułu jest zbadanie nasycenia certyfikatami ISO 14001 krajów Unii Europejskiej i określenie czy istnieje związek między nasyceniem certyfikatami ISO 14001 a zamożnością poszczególnych krajów mierzonym PKB per capita.