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Systemy jakości i bezpieczeństwa w jednostce sektora ochrony zdrowia

100%

Gruca-Wójtowicz P.

2009

tom R. 41, nr 8

16-21

The present article is an attempt to put forward multitude of comprehensive solution, systematize legal condition and to point at the possibilities of using concrete systems. The publication deals with two most important and at the same time complementing one another issues, namely quality and safety. Moreover, it mentions their optimization with the application of normalized systems, which are being used in healthcare centers.

Jakość usług medycznych w kontekście zróżnicowania oczekiwań stron zainteresowanych

100%

Gruca-Wójtowicz P.

2009

tom R. 41, nr 3

22-26

Due to the highest interest of the service improvement in Health Care, it is very important to define the quality of medical service. The definition of the best quality in Health Service is crucial because it is the subjective opinion of diffrent groups od interests. As far as medical business is concerned, there are patients, employees, payers and local goverment interested in changes.

Niezgodności w usługach pielęgniarskich

63%

Gruca-Wójtowicz P. , Mika M.

2011

tom R. 43, nr 5

28-31

Identification of potential incompatibilities is, along with supervision of the documents, staff competence, efficient management of resources, a necessary condition to obtain good results of the quality management of medical services. The aim of the study was to recognize opinion of randomly selected nurses employed in health care in Malopolska about potential incompatibilities in medical services and the determinants that affect the quality of nursing care. The additional aim was to identify the basic criteria that should be taken into account in formulating the correct tool to methodically identify and prevent incompatibilities in nursing care - as an important element in shaping the quality of medical services.