Wyniki wyszukiwania - Biblioteka Nauki

1

Harmonizowanie łańcuchów logistycznych organizacji aspektowych

100%

Odlanicka-Poczobutt M.

Studia Ekonomiczne

|

2019

|

tom 381

42-53

PL

Sprawność działania sądów jest przedmiotem krytyki zarówno opinii publicznej, jak i środowiska gospodarczego, a poszukiwanie rozwiązań staje się wyzwaniem. W artykule przyjęto hipotezę, że istotnym kryterium dla sądów jako organizacji aspektowych powinna być sprawność realizowanych procesów, a analiza działalności organizacji powinna być prowadzona w odniesieniu do cyrkulacji logistycznej. Celem była analiza zakłóceń w procesach realizowanych w sądach powszechnych, stanowiących przykład organizacji aspektowych. Wskazano rodzaje cech wywołujących te symptomy z zastosowaniem zasady D.R. Towilla. Analizę podporządkowano poszukiwaniu rozwiązań z obszaru logistyki w kierunku kompleksowego ujęcia łańcucha procesów. Ponadto wykazano, że symptomy zakłóceń wynikają ze zidentyfikowanych cech dynamicznych, fizycznych, operacyjnych i organizacyjnych.

EN

Efficiency of the courts is criticized both by the public and the economic environment, and the search for solutions becomes a challenge. It was hypothesized that an important criterion for the courts as an aspect organizations should be the efficiency of the processes and the analysis of the organization’s activities should be carried out in relation to the logistic circulation. The aim of the article was to analyze the disruptions in processes carried out in common courts. The types of characteristics that caused these symptoms were indicated using the D.R. Towill principle. The analysis was subordinated to the search for solutions in the field of logistics towards a comprehensive approach to the chain of processes. The article showed that the symptoms of disturbances result from the identified dynamic, physical, operational and organizational characteristics.

2

Measurement of quality services in courts – the servqual method

63%

Horodecka A. M. , Odlanicka-Poczobutt M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2019

|

tom z. 138

93--105

EN

One of the ways to assess the level of contentment with the services offered by Poland’s court system is the use of tools customarily applied in organizations where quality management has been implemented. Therefore, the purpose of the article was to analyze the possibility of using a modified Servqual method to measure the quality of service as perceived by stakeholders, based on the difference between expectations about what they receive and the perception of the service actually provided. In the study described herein, the use of the method was based on 22 observations and 22 expectations presented in comparative form and classified according to the Likert scale. Herein, 5 gaps in the model and the most important expectations indicated by the stakeholders were identified. In the conducted study, the most important expectations that users pointed out were: providing stakeholders with personalized attention when providing the service; the neat appearance of employees; convenient office hours; behavior of court staff that inspires stakeholders’ trust; high competence in answering questions and the opportunity to conduct consultations; visual attractiveness and modernity in furnishing rooms and equipment; personalized care and a friendly atmosphere; security and certainty of the effects received (documents forwarded, consultations, rulings issued by a judge etc.) and confidentiality.

3

Evaluation of the customer service quality with Servqual method in the chosen company. Pt. 1, Customer perspective

63%

Odlanicka-Poczobutt M. , Szmal A.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2020

|

tom z. 148

551--564

EN

Purpose: The aim of the paper is to present the usefulness of the Servqual method in improving the customer service quality in terms of identification of the deficiencies in the process of providing the service. Design/methodology/approach: The Servqual method has been used in the research and it helped evaluating the level of customer expectations.The evaluation was based on separate criteria which allowed to examine how the perception of the service by customers is shaped. The unweighted(SQn) and weighted (SQw) servqual indicator was calculated for each of the examined dimensions. They were also interpreted. Findings: The main result of the work was the diagnosis and the evaluation of the customer service quality in the chosen service company. Moreover, received results confirmed the high usefulness of the Servqual method for the management of the quality in terms of requirements of the customers. Research limitations/implications: During the research and inference, it was noticed that the client's perspective, although prominent, should be extended by the perspective of the researched subject's personnel. Practical implications: The presented approach finds practical application in the process of identification of the weaknesses of customer service and indicates factors of changes which can be used for improving the quality also in small enterprises. The method, on the one hand, is simple to use and its results offer clear indications for the people managing the company. The dissemination of its usage could significantly improve the situation, especially of the SME, which often cannot detect the expectations of the customers and cannot formulate the customer service strategy effectively. Originality/value The paper confirms effectiveness of the Servqual method in evaluation of the customer service quality in small companies and allows to identify deficiencies in the service provision process.

4

The right to be forgotten as an element of the personal data protection system in the organisation

63%

Odlanicka-Poczobutt M. , Szyszka-Schuppik A.

Organizacja i Zarządzanie : kwartalnik naukowy

|

2020

|

tom nr 3

57--71

EN

Introduction/background: The protection of personal data, as the protection of information on natural persons by entities which hold it, is currently a topic of considerable interest. Proper protection of personal data is closely related to the way the organisation is managed. Lack of management awareness of the dangers of inappropriate procedures in this respect can lead to abuse and even crime, e.g. identity theft. In the light of doubts as to whether to rely on existing solutions or build a system from scratch, there are many research problems in this area. Aim of the paper: The cognitive goal of this article is to analyse the basics of building a system of personal data protection in the scope of creating new internal regulations and to indicate the role of the Data Protection Officer, while the utilitarian goal is to analyse the case of a request to erase the processed data. Materials and methods: A selected organisation was studied, where a process map with a detailed description of actions was drawn up on the basis of participant observation and direct interviews. Results and conclusions: The conclusions indicate that the Data Protection Officer may perform the function of a person responsible for the system. However, their activities must be supported by information obtained from within the organisation. Therefore, it is important to involve the highest management in the development of the personal data protection system. The foundations for creating a procedure to handle the request for erasure of personal data were also indicated.

5

Public organizations and process approach

63%

Horodecka A. , Odlanicka-Poczobutt M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

tom z. 146

157--169

EN

Purpose: The objective of this article was therefore to review the concepts concerning the essence of process approach with regard to public organizations. The scope of the overview included initial analysis of the possibilities to use this approach in common courts. Design/methodology/approach: In the literature of the subject, the concept of process approach more and more often is presented in the context of public organizations. This is often caused by the necessity to implement pro-effectiveness activities, the lack of funds that the public organizations have at their disposal, as well as by the increasing number of public tasks. Therefore, there is a search for solutions that would allow for the increase of effectiveness and for the improvement of efficiency of functioning of public organization, just as it is the case of business organizations. Findings: The activity of public organizations is usually characterized by a sequence of complex activities that are subject to achieving goals being important for the proper functioning of the society. The dynamically developing economic practice forces changes towards focus on activities that create value for the citizen. Research limitations/implications: Currently, it is believed that the essence of management of public organizations results from the nature of goals implemented by these organizations as well as from the complex surroundings. However, the objectives implemented by these organizations are different than the commercial ones. Practical implications: The processes implemented in organizations should be perceived as separate wholes with organic features that can be observed, separated and shaped no matter the industry in which they function. The correctly identified processes would allow for standardization of activities of public organizations. Originality/value One of the most important orientations, when it comes to managing modern organizations, is the process approach; however, its use in terms of public organizations requires taking into account their specific nature.

6

Eco-innovations as an opportunity for sustainable development of enterprises based on the example of Małopolskie Province

63%

Zuzek D. K. , Odlanicka-Poczobutt M.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2022

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tom z. 156

575--584

EN

Purpose: The purpose of the author’s research was the evaluation of activities related to eco-innovations of micro- and small-sized enterprises (MSSEs) in the Małopolskie Province. Design/methodology/approach: The paper presents the results of the author’s own surveys conducted in 2020 and 2021 based on a total sample of 524 micro- and small-sized entrepreneurs who declared their interest in taking part in the survey. The entrepreneurs answered questions regarding their companies’ current operations, sources of financing and also assessed their activities in the context of eco-innovative solutions or partnerships with R&B institutions. Findings: The paper presents the role of innovations in the process of sustainable development accounting for environmental aspects as implemented by entrepreneurs as part of investments. Originality/value: research shows how important innovation is in the SME sector.

7

Analysis of interferences in the transport of prisoners with the application of Ishikawa diagram

63%

Odlanicka-Poczobutt M. , Semrau J.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

|

2019

|

tom z. 139

433--446

EN

The transport system can initiate development activities in the economy if it can meet the expectations of users. A special type of transport is the transport of prisoners, carried out within the prison system. Due to the specific nature of this type of transport, the aim of the article was to analyze the interferences occurring in the process of transporting prisoners. The scope of research concerned the analysis of convoys and escorts of prisoners in one of the largest Polish custodial remands. The Ishikawa Diagram was used to diagnose the interferences.

8

Evaluation of the customer service quality with Servqual method in the chosen company. Pt. 2, Personnel perspective

63%

Odlanicka-Poczobutt M. , Szmal A.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

tom z. 148

565--576

EN

Purpose: The aim of the paper was to measure the quality of customer service from the perspective of the personnel of the chosen service company using the Servqual method. The scope of the paper concerns the quality of customer service from the perspective of a group of employees hired by the company where the satisfaction research was conducted in part I of the paper. Design/methodology/approach: The Servqual method was used in the research and its renewed use was governed by the possibility of comparison of the research results while using the same tool. This allows, in the opinion of the authors, for a higher level of significance of references in comparative analysis. The unweighted (SQn) and weighted (SQw) servqual indicators were calculated for each of the examined dimensions. They were also interpreted. Findings: The basis of providing the service that is satisfying to the customer is to recognise the customer expectations and to skilfully transform them into aims and tasks of the service organisation. The effectiveness of realisation of these tasks will depend largely on the competence and motivation of all employees of the service organisation. It is impossible to talk about service quality without analysing the relationships between the service quality and the customer satisfaction. Research limitations/implications: Extending the research of the customer service quality beyond the perspective of a client by examining the personnel perspective does not exhaust the subject of the research. In the future, a deeper comparative analysis should be made along with monitoring of the changes. Practical implications: Presented approach finds practical application in the process of identification of the weaknesses of customer service quality and indicates factors of changes which can be used for improving the quality also in small enterprises. Originality/value The paper confirms the need to use the Servqual method in evaluation of both perspectives, where each of these two assessments may shape the quality of the service understood as general impression of the client which results from comparison of both positive and negative impressions that concern the service company and the service provided.

9

The unsustainability of public-sector organizational networks: a case study of voluntary court networks

51%

Banasik P. , Odlanicka-Poczobutt M. , Morawska S.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

tom z. 148

41--53

EN

Purpose: The purpose of this study is to identify the problem of sustainability of public-sector organizational networks on the example of common courts and what it implies for further research. Methodology: The study used qualitative research tools in the form of structured interviews. Interviews were conducted with 36 presidents and directors of common courts. After conducting and transcribing each interview, their content was analyzed to capture data related to network durability. Based on the proposed methodology, 5 elements of network sustainability were distinguished: goal continuity, reliability, communication, network capability, fairness. Findings: It was found that the judiciary has the potential to take advantage of network cooperation mechanisms, which may involve different relationships and interactions. However, after the pilot project, voluntary court networks formed during the implementation of the project gradually dissolved, ceased to exist. The identification of the elements of network was an additional outcome of the analysis of the results of a pilot study PWP Edukacja w dziedzinie zarządzania czasem i kosztami postępowań – case management. Originality/value: Research on the networking of public organizations, and in particular common courts, is still a cognitive gap. The results of research carried out for the purposes of the article are trying to fill this gap. within the study, the causes of failures in maintaining network relationships in common orchards were identified.

10

Qualification of suppliers in a selected production enterprise

51%

Kuczyńska-Chałada M. , Odlanicka-Poczobutt M. , Poloczek R.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2020

|

tom z. 148

339--349

EN

Purpose: Supply logistics in an enterprise is extremely important because regardless of the business profile, all enterprises purchase materials, semi-finished products, raw materials or various types of services on the market. Typically, the amount of purchased assortment is so large that it can be stated that the share of materials in the total costs of the company is significant. The indicator of a modern enterprise is the number of clients and their level of satisfaction, which is why quality is a key factor for each production company (Kuczyńska-Chałada, and Furman, 2016) and an important element of process improvement is also an aspect of work safety (Małysa et al., 2019). The purpose of this article is to show that the process of choosing a reliable supplier does not end with choosing the supplier that offers the lowest rates for materials, but other elements that should be considered when choosing a supplier. Design/methodology/approach: This is a research paper and the author presents the process of suppliers' qualification using the specified supplier evaluation criteria. Findings: Before writing the paper we put a hypothesis stating an important feature of the supplier should be flexibility and readiness to change, develop and implement new solutions, because the supplier should strive for the customer. Research limitations/implications: This is a research paper and the author utilized survey method. Practical implications: What criteria determine the selection of the best supplier for the enterprise.

11

Networking activities of general judiciary - from theory to practice

51%

Banasik P. , Morawska S. , Odlanicka-Poczobutt M.

e-mentor

|

2018

|

nr 2 (74)

51-59

EN

The development of the concept of the network, which is used both to explain complex decisions made in the area of implemented policy and as a basis for introducing innovations, is currently of significant importance for organizations. The analysis of network relations may contribute to increasing the efficiency of managing complex interactions that also arise in the sphere of entities participating in activities aimed at satisfying social needs, which is why the common courts that constitute the system of justice is the subject of interest. The purpose of this article was to determine the levels of organizational maturity of common courts for the practice of cross-referencing within the justice system, the formulation of general recommendations in this area, and indication of potential benefits. The research involved direct interviews and participant observations as a result of the project POKL 05.03.00-00-012/11, entitled PWP Education in the field of time management and court proceedings costs – Case management. Nearly 10% of all courts in Poland were subject to the survey. The research results became the basis for determining the levels of organizational maturity of the courts. The results obtained indicate the potential for the judiciary to create horizontal organizational links, the purpose of which is to connect members of the organization, facilitate joint activities and learning, and consequently create new solutions to existing problems. The research shows that the level of maturity is varied, but judicial cooperation is possible, cutting hierarchical subordination as a voluntary inter-organizational network.

12

Elements of crisis management during the Covid-19 pandemic in Poland

45%

Michalcewicz-Kaniowska M. , Odlanicka-Poczobutt M. , Szyszka-Schuppik A. , Komarnicka A. , Murawska A.

Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska

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2024

|

tom z. 193

121--143

EN

Purpose: Contemporary threats are characterized by unpredictability, vehemence and interpermeation, and affect almost all areas of society functioning. The emergence of the Covid-19 pandemic, caused by the SARS-CoV-2a virus, resulted in crisis threats associated with possible loss of life, health or material possessions, destabilization of economic development, or loss of conditions for free existence. The lack of clear guidelines on how to deal with such a situation has revealed the inadequacies of the crisis management systems, which are - by design - aimed at efficient prevention of such situations as well as safety assurance and development of conditions for further advancement, i.e., containment of threat escalation, to the extent possible. The historical review of various events, analysis of the examined organizations’ practices as well as overview of the legislation have led the Authors to address the issue of personal data protection throughout the ongoing pandemic. The article is thereby aimed at cataloging the risks and development of guidelines for operation during the COVID-19 pandemic, with respect to personal data protection. Design/methodology/approach: For the purpose of the article, multiple case studies were conducted in various organizations, where one of the article co-authors acted as a professional Data Protection Officer. The research was carried out in 20 entities of different business profiles. Findings: The main problems identified involved: body temperature measurement consents, virus test result or immunization data sharing, introduction of COVID-19 questionnaires and visiting regulations, employers’ epidemiological proceedings conduct, and remote work models. Practical implications: The study resulted in the formulation of recommendations, regarding the steps to be taken by organizations in order to establish a catalog of risks via the following: identification of the actual risks, conduction of a risk assessment, development of a catalog of appropriate undertakings and procedures, preparation and maintenance of forces and resources, as well as definition of the principles for interaction of the actors involved. Further, a recommendation for implementation of a schedule of operation, based on the crisis management guidelines, has been formulated. Consequently, the basis for effective organizational operation involves ongoing verification of the procedures against the Chief Sanitary Inspector’s and the Ministry of Health’s guidelines, as well as observation and ongoing update of the trends in the crisis management changes. Originality/value: By identifying a catalogue of risks and formulating guidelines for action during a COVID-19 pandemic in relation to data protection, this article can contribute to the discussion on appropriate practices and strategies in this area. Simultaneously, it provides a valuable perspective on the adaptation of organizations to the dynamic changes in crisis management in the context of the COVID-19 pandemic.