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Exploring key quality indicators (KQIS) in green office buildings through Pareto analysis

100%

Halicioglu F. H. , Demirkapi H. B. , Gurel K. , Kasul N.

2023

tom Vol. 16, no. 2

15--27

Ensuring higher user satisfaction while reducing building energy consumption is one of the challenges faced by the green building industry since quality comes into view at the level of responding to the environmental and sustainable expectations, health, and comfort needs of green building users. The main objective of this study is to explore the quality indicators in green office buildings. It attempts to answer the question: What are the key quality indicators in evaluating user satisfaction during the operational stage of green office buildings? To that end, a systematic case study review and Pareto analysis are used as a methodological approach. Firstly, a literature review was conducted to determine the quality indicators. Following that, the Pareto analysis was used to find key quality indicators in the literature dataset according to their occurrence frequencies. Finally, the study identified a total of 37 quality indicators and concluded by presenting 23 key quality indicators (kQIs) affecting satisfaction in green office buildings. This study draws attention to the fact that user-oriented quality improvement by getting feedback from the user experiences is inevitable for achieving sustainability goals in green office buildings. It contributes to understanding quality indicators for assessing and enhancing user satisfaction in green office buildings and fills the knowledge gap in the quality improvement of green office buildings.

Users’ satisfaction with intercity bus terminal quality in Lagos state, Nigeria

100%

Salisu U. O. , Gafar M. O. , Akanmu A. A. , Sanni S. M. , Fasina S. O.

Zeszyty Naukowe. Transport / Politechnika Śląska

2024

tom z. 123

277--302

Globally, efficient intercity public transport relies on well-designed and high-quality terminal facilities and services to enhance accessibility, mobility, and safety for passengers and freight. Despite governmental efforts, bus terminals in Nigerian urban areas are becoming hotspots for unregulated activities and traffic chaos. In response, this study investigates users’ satisfaction with Lagos State's intercity bus terminal quality, analysing socio-economic profiles, satisfaction levels with quality of terminal facilities (QoTF) and services (QoTS), and challenges impacting terminal operations. Using a cross-sectional survey, 200 questionnaires were distributed to terminal users, employing a multistage sampling technique. Descriptive (weighted mean analysis) and inferential (multiple linear regression [MLR] analysis) statistics were employed for data analysis. Results indicate that the majority of respondents are male, aged below 40, and permanent terminal users. Satisfaction is noted with 13 out of 24 parameters of QoTF, with top-ranking parameters including parking space, restaurant facilities, and waste disposal facilities. However, dissatisfaction is expressed with 8 out of 14 parameters of QoTS. Least-satisfied QoTS parameters include staff attitudes, passenger safety, and bus service reliability. Top-rated challenges affecting terminal operations are security concerns, sanitation facility deficiencies and insufficient passenger amenities. MLR analysis indicates a significant influence of terminal facilities on overall service satisfaction (F= 2.899, p= 0.000 <0.05). In conclusion, enhancing both terminal facilities and services is crucial for efficient operations in Lagos State's bus terminals. Recommendations include improving security measures, sanitary infrastructure and staff training to address user concerns and enhance satisfaction.