Purpose: The aim of the article is to examine the reasons why organizations do not use the information obtained in the audit process. Design/methodology/approach: For the realization of the work we used the results of our own research of organizations that have certified quality management systems for compliance with the requirements of ISO 9001. The information obtained relates to organizations operating in the territory of Poland. Findings: Organizations conducting quality management system audits acquire a variety of information that should be used for management purposes. Some organizations have serious problems with acquiring data and processing it, and using the information for decision-making and improvement-oriented activities. The paper identifies 10 potential reasons why organizations do not use information from the audit process. A comparison was made between the causes found in internal and external audits. An analysis of each of the identified causes was carried out, paying attention to their origins. Attention was paid to the connections between the causes. Directions for eliminating problems were indicated. Practical implications: The results obtained have practical application. Organizations with an awareness of the causes of problems are able to take, both corrective action and preventive action. In the first case, it is about taking corrective actions to existing problems. In the second case, it is about preventive actions, which should prevent a problem from arising. Social implications: The results obtained have social implications. They draw attention to the need to build a pro-quality and improvement-oriented awareness. Originality/value: The article for the first time identifies the causes of problems arising in organizations in the context of the use of audit information. Attention is paid to the mechanism of disorders and ways to eliminate them are indicated. The article is especially recommended to the top management of organizations that conduct system audits.
Faced with ever-increasing customer demands and global competition, companies are forced to look for production reserves, increase efficiency and productivity. Hence, the need to monitor the use of the machine park has arisen, making it possible to identify waste and production reserves in the implemented technological processes. The aim of the article is to evaluate the effectiveness of the production line of internal frame doors and to analyze the correctness of the use of selected key indicators of the production process effectiveness. This article proposes a response to the problems formulated in manufacturing companies, including practical aspects of the use of specific measures to assess the effectiveness of the use of technical infrastructure. The solutions presented in the article can be used in practice for improvements in production units.
The article presents a case study of the practical use of BOST surveys to identify the most important factors in chosen enterprise. This article presents an analysis of the answers given to the question contained in the BOST questionnaire, refer-ring to the roof of Toyota’s house. Toyota’s management principles by Jeffrey Liker were pointed out, which refers to elements of Toyota’s house roof. Results of the survey were presented and the proposal to improving the processes in the enterprise. Research results were subjected to statistical analysis with a use of basic statistical parameters. It was made a correlation analysis connected with elements of the Toyota’s house roof. Evaluation structure was presented in a graphic form. Based on the survey results of carried out on the population of production workers, a series of importance areas for improvement was formulated. The aim of the analysis is to present which factors are the most important by building the significance sequences of obtained results .The results obtained for the type of small and medium-sized enterprises overlap with the results of tests verified in other enterprises.
Purpose: The aim of this article is to perform a multivariate statistical analysis of package filling process results for predictive production and quality management. The article presents a case study from the food industry that demonstrates the feasibility of using an appropriate set of control charts for ongoing and predictive production and quality management. Design/methodology/approach: The objectives of the article were achieved through the use of Statistical Process Control (SPC) tools, in particular control charts. The control charts used include both traditional numerical chart such as Xbar and S and special charts such as MA, EWMA, CUSUM and GCC. Findings: SPC tools such as control charts have proven to be extremely useful in monitoring the filling process and predicting future performance. By carefully monitoring the process using traditional and special control charts, it is possible to quickly identify small, gradual or sudden changes that may occur in the production process before the process gets out of control. Research limitations/implications: The research will continue by identifying additional factors that affect the quality of the product, particularly as regards precision and accuracy of dosing, and by evaluating the process studied in terms of its ability to meet customer requirements. Other statistical techniques will also be used to identify patterns and relationships between the various parameters of the process under study. This approach will provide more comprehensive information about the quality and ability of the dosing process to meet customer requirements.. Practical implications: By implementing the right SPC toolkit and using dedicated software that significantly speeds up data analysis, companies can effectively control the quality of the production process. By monitoring the behaviour of the process over time and detecting small changes and trends, it is possible to respond to potential problems in advance. Originality/value: This article is intended for production process managers who want to learn how to use the right SPC toolkit to obtain information about the process behaviour and the moments when intervention actions should be taken.
The automotive industry is one of the most important branches of the global industry. For this purpose, products are produced by an extensive network of suppliers. They supply components directly to the (OEM - Original Equipment Manufacturer) or to the secondary market of parts. In recent years, the economic situation in these companies has dramatically deteriorated and it is associated with a decrease in new car sales. These companies are constantly making decisions to improve their production processes using various quality tools. These actions may help to increase their competitive advantage and thereby improve their financial situation. The surveyed company produces drive half-shafts for different types of cars. The studies were carried out to analyse the causes of non-compliance - falling band from the housing on the drive shaft. In order to identify and verify the causes for non-compliance and undertake corrective action following methods were used: Ishikawa diagram, 5WHY and brainstorming.
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