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1 Journal of Achievements in Materials and Manufacturing Engineering

1 2008

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Industrial knowledge management using collaborative knowledge acquisition in a consultancy project

100%

Pimapunsri K. , Butdee S. , Tichkiewitch S.

tom Vol. 31, nr 2

803-809

Purpose: This paper proposes an industrial knowledge management approach that employs BSC and KPI to manage the consultancy project and uses collaborative tools to integrate the knowledge from the consultant teams and the industrial partner. Design/methodology/approach: Project composes of five consultant teams that are in charge of five different modules: production, quality, technology, finance and marketing. These five consultant teams have to collaborate and share their experiences and knowledge in order to get synergies and to achieve the common goal. For the future consultancy projects, industrial knowledge base should be constituted. Findings: The industrial knowledge management system reduces the iterations of gathering information due to the overlapped tasks of the consultant teams, and permits them to discuss on the problems, negotiate and compromise the contradictions toward the common goal. Practical implications: The Thai government project-MDICP, supported by the ministry of industry, aims to develop and improve the competitiveness of Thai SMEs. Originality/value: Many industrial companies were driving their business based on their empirical experiences and skills. However, to stay in today's competitive environment, only the empirical experiences and skills are not sufficient. As industrial knowledge is a part of observations, experiments and experiences from people in different functions, the companies have to integrate such inconsistency knowledge to acquire a sustainable development. Therefore, knowledge management becomes a necessity to drive the companies to achieve the common goal.