The article focuses on the organizational aspects of the customer and fiscal service in the Polish seaports. The infrastructural constraints in the use of ports are described, as well as the reduction of the competitiveness of port services. Attention has been paid for services performed in the port: customs clearance, phytosanitary and veterinary control. Another issue is the VAT in the port and its impact on customer service. In this article, it is estimated that over the past 20 years, ports have lost about 200 million zł.
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The purpose of this paper is to define the key tasks of the seaports in the implementation of the new European transport policy goals under logistics-restructured environment and to develop logistic centres in them through identification of key elements and mechanisms for successful integration in the European transport system. This is closely related to regional development that results from the establishment of new businesses in close proximity to ports. Realization of the proper modernization strategies would greatly benefit major seaports’ efforts for developing corporate customer value and to advance development a competitive and resource efficient European transport system.
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