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Systemy zapewnienia jakości w opiece medycznej w Polsce

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Popis M.

2009

tom R. 41, nr 10

12-16

Health care takes priority in meeting the needs of every person. Therefore, there is a need to continuously improve the quality of healthcare. Currently, Poland is a fundamental improvement in the quality of medical activities in order. It is also important to increase patient satisfaction. To provide high quality services, with its corresponding cost is a major challenge for health trying to maintain a competitive market in health. Major requirements of the market causing a growing interest in implementing quality management systems are an opportunity to increase competitiveness, as well as credibility. The purpose of this article is to provide information on quality assurance in health care. Approximate the concept of quality in health care, as well as issues related to managing the health care sector. It was first defined the concept of quality, including quality medical care. While the second chapter includes a discussion of quality assurance systems in the health sector, among which special attention was paid to the accreditation and certification for compliance with the ISO 9000 series In addition, briefly discussed the HACCP system and its implementation in the medical facilities, and laboratory accreditation system based on the standard EN ISO/IEC 17025 and EN ISO/IEC 15189.