The aim of this article is to identify the best practices to reduce potential risks in passenger transport using the example of urban public transport in Berlin. Due to dynamically progressing urbanization processes and the related development of the German capital, the demand for transport services increases. A significant problem has become the coordinated management of public transport for passengers and ensuring safety in the means of transport and available infrastructure. Local government and public transport managers in Berlin have decided to introduce solutions to reduce potential threats to public transport participants, thereby contributing to improving the quality and safety of the transport services provided. The methods of source analysis, descriptive analysis, and deduction are used to conduct the analysis in this study. The results show that the constant search for new solutions to transport problems is a challenge for city managers in the era of rapidly progressing urbanization processes.
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