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Jakość usług a potencjał konkurencyjny banku

100%

Kłopocka A.

2001

tom nr 9

19-25

Aby w pełni docenić znaczenie jakości usług dla przyszłości banku należy mieć świadomość konsekwencji wynikających z poziomu świadczonych usług.

The significance of service quality is based on awareness about the consequences resulted from the level of services provided. The reaction of costumers for the unsatisfaction has different aspects. The quality is here a very important factor. In the pragmatic discussion are 2 grades of quality considered: 1. quality of products and partially - quality of services, 2. partially - quality of services and quality of contacts (communication). If the customer is satisfied, it leads to close liasons with customers. On this performance is build loyalty of customers to the firm. A special evaluation of this kind is demonstrated which obtains a picture of customer ladder", depending from the satisafaction level of clients. Additionally 5 steps to the better loyalty of consumers are presented. They include technical quality and functional quality. It gives possibilty to attract new customers, specially in such organizations like bank, with the services provided, determined internally as products. The wide discussion with specific conclusions are presented, because banks are organizations of practically every day contact in modern society. The publication presents these considerations in different points of view for to demonstrate the complexity of problem.

The Individual Determinants of the Attitudes of University Students towards the Functional Quality of Educational Services – Using the Example of Bachelor Level Students of the Warsaw School of Economics

100%

Doroszewicz S. , Trzebiński W.

2016

tom 25(3)

99-123

This study aimed to develop a method of identifying the association between the individual traits of the students’ functioning at university and their attitudes towards the functional quality of the educational services provided by university. Within the study, a comprehensive description of the individual traits of student functioning (based on NEOAC model of personality), as well as a comprehensive description of the functional quality features of educational services as perceived by students has been developed. In order to analyse the association between individual traits and functional quality perception, cluster analysis and discriminant analysis were employed. The method for identifying the association between students’ individual traits and their attitudes towards the functional quality of educational services has been developed and verified. As a result of the questionnaire surveys covering bachelor level students, 25 dimensions of functional quality of educational services’ perception and 5 dimensions of students’ individual traits of functioning at university have been identified. Based on these individual traits, three individual types of students’ functioning at university have been indicated and named as: “stable engaged”, “nervous engaged” and “not engaged”. The detailed relationships between individual traits, types and functional quality perception have been described.

Polepszanie jakości technologicznej i użytkowej części z materiałów utwardzonych. Cz. II. Integracja skrawania na twardo i wykończeniowej obróbki ściernej

88%

Grzesik W.

2011

tom R. 84, nr 8-9

650-657

Zadania wykończeniowej obróbki ściernej w kształtowaniu części w stanie utwardzonym (HM). Integracja w jednym łańcuchu technologicznym obróbki HM i wykończeniowej obróbki ściernej. Możliwości polepszania właściwości TWW przez szlifowanie taśmowe, dogładzanie oscylacyjne i wygładzanie izotropowe. Przykłady uzyskiwanych efektów technologicznych i przemysłowych zastosowań różnych sposobów wykończeniowej obróbki ściernej.

Described are the tasks to be coped with when grinding parts in hardened condition (HM). Integrating process is presented in the form of a single flow train including HM operation and finish grinding. Presented are opportunities to improve TWW properties by applying band grinding, oscillation superfinish and isotropic honing. Examples are offered of the effects obtained by the finish grinding methods in production process and in industry.