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Zastosowanie narzędzi statystyki opisowej w analizie cech klientów autoryzowanego dealera samochodów w Płocku

100%

Tomaszewska Z. A.

tom 2(26)

87-104

Statystyka jako nauka kształtowała się przez wiele wieków. Ogromny wpływ na jej rozwój miały potrzeby władców w zakresie wiedzy o stanie gospodarczym i demograficznym państw przez nich zarządzonych. Informacje te dostarczane były za pomocą liczb i różnego rodzaju zestawień. W chwili obecnej mamy do dyspozycji wiele miar statystycznych opisujących rozkład badanej cechy. Należą do nich: miary położenia, miary zróżnicowania, miary asymetrii i koncentracji. Dzięki nim możemy opisywać zjawiska i procesy zachodzące w skali globalnej (światowej), krajowej, makroprzediębiorstw jak i mikroprzedsiębiorstw. W artykule tym zostało pokazane zastosowanie wymienionych narzędzi do zbadania struktury klientów mikroprzedsiębiorstwa jakim jest autoryzowany dealer samochodów. Dokonana analiza pozwoliła na wskazanie typowej sylwetki klienta, jak również tej grupy do której należy dotrzeć z ofertą, aby ją pozyskać w większym zakresie.

Statistics as a science has evolved over many centuries. The needs of the rulers in the field of knowledge about the economic and demographic status of the countries they have governed have had a huge impact on its development. This information was provided by numbers and various types of statements. At present we have many statistical measures that describe the distribution of the examined feature. These include: measure of position, measure of differentiation, measure of asymmetry and concentration. Thanks to them, we can describe phenomena and processes taking place on a global and national scale, macro as well as micro-enterprises. This article demonstrates the application of these tools to analyze the customer structure of a micro-enterprise that is an authorized car dealer. The analysisallowed us to indicate the typical client profile as well as the group to which the offer should be addressed in order to gain more exposure.

Identification of customers’ purchasing behaviour profiles in the context of corporate social responsibility

84%

Kiliańska K. , Pajęcki M.

tom z. 162

291--313

Purpose: The aim of the article is to identify customers' purchasing behaviour profiles on the basis of characterizing the process of making a decision to purchase a product from food industry companies’ indicators (observable variables) in the context of corporate social responsibility (CSR). Design/methodology/approach: The data for the research were collected from a survey concerning a group of 801 customers from the Świętokrzyskie Voivodeship. The resources were pre-explored and pre-processed to enable further studies. In order to obtain customers profiles, the latent class analysis (LCA) method was used. It enables identification of homogeneous groups (latent classes) of customers based on selected indicators. Findings: The impact on customers’ purchasing behaviour of 15 CSR activities undertaken by enterprises from several different groups (in relation to: environment, society, employees, contractors, and customers) was examined. Six profiles of customer purchasing behaviour were identified. They were labelled and subjected to descriptive characteristics. Research limitations/implications: The results point out the need to continue the research based on a broader countrywide data set. Practical implications: The research findings can contribute to improving the effectiveness of food industry companies in the range of CSR activities. Due to this, these companies will be able to take more effective steps to retain existing customers and acquire new ones. Social implications: Taking corporate social responsibility actions contributes to solve social and environmental problems. It can also affect the quality of life in a society. Nowadays, it is an important and developmental research area. Originality/value: The conducted study showed that latent class analysis is proper tool for analysing the qualitative data obtained in the questionnaire surveys. The work provides a vital information on the impact of corporate social responsibility activities by food industry companies on customers' purchasing behaviour.