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Common typology of virtual communities and multi-sided platforms. Analysis of business models using qualitative system dynamics

100%

Doligalski T.

nr nr 79

This paper presents a common typology of virtual communities and multi-sided platforms. The analyzed entities comprise 69 of Poland's most prominent websites, representing one of two business models. Based on three dimensions: collaboration among users, reputation-based user competition, and user multi-sidedness, we identified four business models. These are problem community, object community, object market, and reputation market. They were depicted in qualitative system dynamics diagrams. The typology was verified using the statistical clustering technique, which yielded corresponding results. This paper helps comprehend the diversity of value creation logic in virtual communities and multi-sided platforms. (original abstract)(original abstract)

Going Online - is the World Ready to Replace Litigation with Online Dispute Resolution Mechanisms?

100%

Ziemblicki B.

nr nr 2

40-51

The World Wide Web (www) was invented in 19891 and in 1992 an online commerce ban was levied.2 The Internet has forever changed peoples' conceptions of human interaction.3 Modern societies have moved step-bystep onto the Internet. People not only communicate online, search for information online, purchase online, do business online, and work online, but they also conduct their social lives using online social networking. (original abstract)

Online Dispute Resolution - an Answer to Consumer Complaints about E-commerce Transactions in Both a National and a European Context

80%

Braun F. E.

nr nr 9

87-96

The article focuses on the use of online dispute resolution (ODR), a type of alternative dispute resolution, as an adequate way to solve disputes arising from business to consumers electronic commerce in European Union. It reveals that it is more appropriate and easier for a consumer to a file a complaint regarding an electronic commerce transaction rather than going directly to court. It highlights that solution found out of court is beneficial for future customer to trade relationship (original abstract)