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Customer satisfaction survey of urban public transport

100%

Żebrucki Z. , Kruczek M. , Nieszporek E.

tom z. 145

685--699

Purpose: The main aim of the article is identification of passengers' preferences and satisfaction with public transport services as the basis for evaluating the quality of urban public transport services and it’s improvement. Design/methodology/approach: The research included a satisfaction survey of urban passenger transport customers in the city of Żory, where free public transport operates. The literature review provided an opportunity to identify the factors to be assessed in the survey. Findings: The survey has shown that respondents indicate the frequency of buses, punctuality, the technical condition of the means of transport, the number of seats available on the bus during peak hours and the efficiency of air conditioning and heating as the most important improvements in the quality in organization and realization of public passenger transport. These results are the basis for action by the transport provider. Research limitations/implications: The survey concerns only the city of Żory public passengers transport, while the proposed research approach can be used in research for other cities. Practical implications: Adaptation of the transport offer to the passengers requirements in order to encourage them to use public transport more often. This solution will increase the competitiveness of this form of transport in relation to individual transport modes. Social implications: The quality of passenger transport services in the city plays a key role in shaping the quality of inhabitants life. The competitiveness of this form of transport also influences the environmental aspect – among others, the reduction of low emissions. Nevertheless, in order to ensure the use of this form of transport, it is necessary to continuously improve the offer and quality of service provision. Originality/value: The presented research is important in the activities of urban passenger transport operators as it provides information on the importance of factors influencing the growth of interest in this type of services, and therefore is important in building a customer service strategy.

Evaluation of the cross-border area regions potential for the development of intermodal transport

100%

Dohn K. , Przybylska E. , Żebrucki Z.

2019

tom Vol. 9, No. 1

15--30

The aim of the article is to assess the potential of regions of the cross-border area for the development of intermodal freight transport. The discussed cross-border area includes two voivodeships - Silesia and Opole. The choice of regions is dictated by research into the strategy of international freight transport development covering three countries - Poland, the Czech Republic and Slovakia. Separated territories (Moravian-Silesian Region, Silesia and Opolskie Voivodship, Localgovernment Country of Žilina) of these countries are part of the European Grouping of Territorial Cooperation - EGTC TRITIA. The analysis and assessment of potential is based on a series of reports, CSO data, expert opinions and a synthetic indicator of the potential assessment of the region, based on the taxonomic scope of development. To determine it, a model object (region) was used in relation to which the potential of the analyzed regions of the cross-border area was assessed.