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1 Krakowskie Studia Małopolskie

1 2015

1 Maicki P. A.

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Maicki P. A.

tom 20

200-211

In recent years, these is a significant increase in people taking up the profession of real estate agent in Poland due to the deregulatory actions legislator and as a consequence of the abolition of the license required to perform this profession in the past. Despite the increase in quantity, qualitatively Polish market remains, however, largely still behind the markets of the West, especially the United States of America. It should be noted that the development of a professional broker takes place through lifelong learning and gaining experience. As a result, the person becomes more effective in realizing more and more transactions. This efficiency is also reflected in the increase in the profitability of the business. These effects are determined by the relevant marketing of a real estate agency, which must be implemented and coordinated by a professional having dualistic skills – both theoretical and practical, knowledge of marketing tools, as well as in-depth knowledge of the local real estate market. Nowadays, new trends in the approach to marketing are created, there are observable changes in the attitudes of customers and the evolution of the enterprise environment. Without a doubt, the world moves towards individualized marketing which is derived from the concept of precision marketing. The new strategic concept aims at the maximum satisfaction of each customer through the customization of products. Individualized approach is the concept of reaching out to a person as a client and not to the mass of unidentifiable people. The consequence of the new order of relationship is the disappearance of the concept of clear market segmentation. The increasing diversification of demand is a consequence of consumer behavior. The heterogeneity of needs and preferences, as well as high consumer awareness, results in deepening of the individualized approach. Polish real estate market agency should be modeled on these from the USA where computer marketing systems determine high professionalism and effectiveness of real estate agencies. An important element of modernization in this aspect is the approach to innovation. Expenditure on any kind of improvement in the functioning of real estate should not be treated as an expense but as an investment which definitely strengthens the competitive position in the market and brings multiplied benefits in the future.