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3 Journal of Sustainable Development of Transport and Logistics

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Assessment of operational performance and service quality in inland waterway transport: A case study of Warri Southwest, Nigeria

100%

Nwaogbe O. R. , Ogorode P.

tom Vol. 9, No. 1

40--52

Purpose: This study aims to evaluate the operational performance and service quality of inland waterway transport in Warri Southwest, Nigeria, by examining the factors that influence them. Methodology: The study employs a quantitative research approach, using a structured questionnaire to collect data from 180 respondents. The data is analyzed using regression analysis and a structural equation model (SEM) with the help of PLS Software Version 13.0. Results: The findings indicate that cargo clearance, infrastructure quality, and storage facilities significantly influence the performance of agent operation in inland waterway transport (p=0.000). Staff performance also directly impacts the provision of logistical services, which affects customer service. However, jetty operations do not promote operational performance (p=0.075). Additionally, staff performance does not significantly influence the association between jetty operation and performance and the relationship between cargo clearance and infrastructure level (p=0.136, 0.388). Theoretical contribution: This study contributes to the literature on inland waterway transport by providing empirical evidence on the factors influencing operational performance and service quality. The findings can help inform the development of policies and strategies to improve the efficiency and effectiveness of inland waterway transport in Nigeria and other similar contexts. Practical implications: The study's recommendations include improving the quality of infrastructure, cargo clearance processes, and storage facilities to enhance operational performance. Additionally, investing in staff training and development can improve the provision of logistical services and, in turn, customer service. The study also suggests that the government and relevant stakeholders should prioritize the development of inland waterway transport to unlock its potential for socio-economic development, particularly in rural and hard-to-reach areas.

Comparative study of two selected eastern port operational performance in Nigeria: Case of Rivers and Delta ports

80%

Nwaogbe O. R. , Erhijivwo S. , Miracle J.

tom Vol. 8, No. 2

153--163

Purpose: The main purpose of this paper is to compare the operational performance of two selected eastern ports in Nigeria: Rivers and Delta ports. Methodology: The paper uses secondary data from the Nigeria Port Authority (NPA) Portal from 2008 to 2013. The paper employs multiple regression models to analyze the data using SPSS and Statgraphics software packages. Results: The results show that Rivers port has a higher operational efficiency than Delta port, with an R-squared value of 81.34% and 79.47%, respectively. The results also reveal a significant relationship between cargo throughput and some independent variables, such as vessel traffic, turnaround time, berth occupancy, and number of employees. Theoretical contribution: The paper contributes to the existing literature on port performance measurement and improvement by applying multiple regression models to assess the operational efficiency of two Nigerian ports. The paper also provides empirical evidence on the factors affecting port performance in a developing country context. Practical implications: The paper has practical implications for port authorities, maritime agencies, shipping companies, and the government. The paper suggests some policy recommendations to enhance the operational performance of the eastern ports, such as improving port infrastructure, pricing policy, and strategic competition.

Comparative analysis of hub and spoke seaport performance in Nigeria: Case of Apapa Port and Tin Can Island Port

80%

Nwaogbe O. R. , Abdulhamid H. Y. , Omoke V. , Eru J. U.

tom Vol. 9, No. 1

137--145

Purpose: The primary aim of this study is to evaluate and compare the operational performance of two major seaports in Lagos, Nigeria - Apapa Port and Tin Can Island Port - using specific port performance indicators. Methodology: The study employs the Cobb-Douglas production function and the Ordinary Least Squares (OLS) method to analyse data sourced from the Nigeria Ports Authority's operational bulletin records. The analysis was conducted using E-view software version 10.0. Results: The findings indicate that cargo throughput, used as the dependent variable, has a strong positive linear relationship with ship traffic, berth occupancy, turnaround time, and the number of employees. The R2 value is 85.89% for Apapa Port and 98.79% for Tin Can Island Port, suggesting that Tin Can Island Port is more productive. Theoretical Contribution: This study contributes to the field of maritime transport and logistics by providing empirical evidence on the efficiency and productivity of Nigerian seaports. It highlights the importance of modern infrastructure and effective port operations in enhancing seaport performance. Practical Implications: The study recommends that the Nigerian government should focus on reducing port congestion, improving road conditions leading to the ports, and streamlining port documentation processes. These measures are essential for enhancing the operational efficiency of Nigerian seaports.