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tom z. 143
97--105
EN
Purpose: The main purpose of this article was to present the actions taken by the food manufacturer in the field of its defence against fraud. Design/methodology/approach: Ensuring food safety requires the active participation of the enterprise on two levels, preventing accidental and intentional food contamination. In order to supervise the area related to accidental food contamination, obligatory HACCP system and voluntary quality and safety management standards are implemented in enterprises. These include ISO 22000, FSSC 22000, BRC or IFS. In turn, the area related to intentional food contamination requires action to reduce the risk of food contamination and food fraud. The adopted methodology for the evaluation of raw materials and their suppliers in the food fraud area is based on the IFS guidelines, as well as an approach developed by the author of this study, who participated in the implementation of this methodology in the company. Findings: The analyzed company is characterized by having a high cultural level of food safety and quality - actions are taken there to support its development at various levels. Among these are leadership, communication, employee involvement and risk awareness. This approach guarantees that the developed product fraud reduction plan will positively evolve in this company so as to meet and surmount changing risk factors. Originality/value: The article presents the practical application of IFS guidelines in the area of food fraud. In addition, a template for the vulnerability assessment form was designed and criteria for the assessment of control measures were specified.
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tom z. 145
675--683
EN
Purpose: The purpose of the paper is to present the essence of the complaint handling process as an element of the process of improving the quality of manufactured medical devices, ensuring their safety of use and meeting the declared by the manufacturer efficiency of the medical devices. Detailed analysis of complaints received from the customers in order to identify the root cause of the reported problems allows initiating the appropriate actions by the company. The remedial actions are designed to eliminate defects reported by customers, while the corrective actions are carried out to eliminate the causes of the reported defects. All these actions taken by the company in course of the complaint handling process are the important element influencing not only the effectiveness of the complaint handling process but also improvement of the product, elimination of defects, and thus the safe use of the device by the user. Design/methodology/approach: The analysis of the main causes of the reported failures and actions taken was conducted through a survey questionnaire forwarded to 24 medical device manufacturers in Poland. Findings: The results of this survey allowed to identify the categories of root causes, which are the most frequent reasons for complaints concerning medical devices and to identify the most frequent corrections and corrective actions based on the example of selected companies manufacturing medical devices in Poland. Originality/value: The results of the survey regarding the main causes of the reported failures and actions taken during the complaint handling process may provide guidance for the manufacturers during the evaluation of the reported failures.
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63%
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2024
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tom z. 195
159--176
EN
Purpose: The purpose of this paper is to show the implementation progress of Agenda 2030 in Poland as the basic document related to making the sustainable development concept a reality. Design/methodology/approach: This article describes and characterizes selected indicators monitoring the national priorities of the 2030 Agenda, divided into three aspects: economic, social and environmental. The analysis was carried out based on two reports: Report 2020, Report 2022, Poland on the path to sustainable development. Findings: The article shows that the implementation of the provisions of the 2030 Agenda in Poland is at a good level, but indicators monitoring social and economic issues show that changes in these areas are more favorable than in the environmental area. Research implication: Considerations regarding the implementation of the assumptions of the 2030 Agenda may be continued in the future in relation to the subsequent years of operation of this document in relation to both Poland and other countries for comparative purposes. Originality/value: The study covers all three aspects of sustainable development: economic, social and environmental, and presents an analysis of the latest data related to the implementation of the assumptions of the 2030 Agenda in Poland.
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tom z. 162
181--196
EN
Purpose: The main purpose of this article was to present the actions taken by the company in the field of its food defence and food fraud. Design/methodology/approach: The article presents the approach used in the analyzed company to supervise the food defence and food fraud area. As part of the analysis, the applicable documents in the scope of the conducted risk analyzes were presented. The adopted methodology for the evaluation of raw materials and their suppliers in the food fraud area is based on the IFS guidelines, as well as an approach developed by the authors of this study, who participated in the implementation of this methodology in the company. Findings: The presented approach to supervision in the area of food defence and food fraud in the analyzed company ensures its continuous development depending on the changing environment and risk factors. The Sushi&Food Factor company is characterized by a high culture of safety and quality of the produced food. Actions are still being taken to support its development in various areas, such as communication, employee involvement, risk awareness. The activities used by the company related to the verification of the effectiveness of supervision over the areas of food defence and food fraud, such as the simulation of unauthorized access or the review and assessment of incidents that have currently occurred on the market, allow for the necessary preventive measures to be taken. Originality/value: The article presents a practical approach to the implementation of the requirements of standards in the area of food defence and food fraud. The article may be an element influencing the improvement of activities in the discussed areas in other enterprises, which may contribute to the development of their food safety and quality culture.
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