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1
Content available Wytyczne i standardy społecznej odpowiedzialności biznesu
100%
Broniewska G. , Uniwersytet Łódzki; Wydział Zarządzania; Katedra Zarządzania
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EN
Relating to the characteristics of the genesis and development of social responsibility - a new paradigm of management, the standards responding to the needs of its implementation were presented in this article. The most important include SA 8000, AA 1000 and ISO26000 standards. The guidelines of these standards could be useful to the leaders of the organizations intending to apply the indicated principles. These standards facilitate also the implementation of social and environmental problems as well as the stakeholders` service.
2
Content available Filozofia ciągłego doskonalenia - TQM w polskich instytucjach finansowych
100%
Broniewska G. , Uniwersytet Łódzki W. Z.
Acta Universitatis Lodziensis. Folia Oeconomica
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2005
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tom 195
EN
The idea of implementation of continuous improvement philosophy - TQM and other modem methods of management in different sectors of industry and services (including the financial service sectors) has been attracting the attention in Poland. The analysis below characterizes the changes that are currently being done on the contemporary financial market (mainly banking and insurance). The special features of financial service and the problems of measuring its quality is pointed out. While discussing the advantages and costs of standards ISO implementation and of TQM elements in polish banks, insurance companies and other financial organization the realization of crucial TQM features — such a continuous improvement and the attitude to satisfy the internal (the organization worker) and external client - is emphasized.
3
Content available Inteligencja emocjonalna w organizacji on-line
100%
Broniewska G. , Uniwersytet Łódzki; Wydział Zarządzania; Katedra Zarządzania
Acta Universitatis Lodziensis. Folia Oeconomica
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2010
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tom 234
EN
The incidence of network services in business environment necessitated a revision of heretofore used management methods. In consequence a virtual management concept was developed. Moreover, for the purpose of virtual organization, new communication systems have been worked adds up with their advantages but also threats. To fight those threats it is necessary to get acquainted with a specific category of emotional intelligence called "virtual emotional intelligence". Through a review of existing in literature definitions on EQ (Emotional Quality, Emotional Intelligence Quotient) – which encompasses intrapersonal, interpersonal and praxeological competences – this study identifies utility of those skills for the employees emotional and cognitive process of adaptation to conditions specific for virtual distance work.
4
Content available Wybrane aspekty zarządzania jakością w administracji publicznej
100%
Broniewska G. , Uniwersytet Łódzki; Wydział Zarządzania; Katedra Zarządzania
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2011
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tom 261
EN
The aim of implementing Total Quality Management to the public administration is to support the institutions of this sector so that quality of services provided to the customers – the citizens – were constantly improved. The problems of implementation of ISO 900 standards which became more and more essential as a form of work improvement of local and central government administration were pointed out in the article. But the CAF model (Common Assessment Framework) based on model of superiority EFQM (European Foundation for Quality Manage- ment) and adjusted to specific features of public administration seems to be a better tool in improving the quality. Applying each of methods leads to the constant improvement of the service quality in public administration. The questions arise on the satisfaction of the customer-citizen and the role of not only clerks but also citizens in this process. Therefore, in the article the question is posed if this purpose will be achieved better through certification or without it
5
Content available Nowoczesny kierownik – menedżer czy przywódca?
100%
Broniewska G. , Uniwersytet Łódzki W. Z.
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tom 283
EN
A literature review analyzing opinions on features and leadership abilities is made in the article as well as an attempt to answer the question: can each chief (due to the function) be a leader?
PL
W artykule dokonano przeglądu literatury analizując opinie na temat cech i umiejętności przywódczych oraz podjęto próbę odpowiedzi na pytanie czy każdego kierownika można, z racji pełnienia funkcji kierowniczych, nazwać przywódcą.
6
Content available Diagnoza stanu organizacji procesów magazynowo-transportowych z punktu widzenia możliwości humanizacji pracy
51%
Broniewska G. , Leszczyńska G. , Mikołajczyk Z. , Grażyna Broniewska - Uniwersytet Łódzki K. O. i. K. , Spożywczych G. L. C. O. B.-R. P. G. A. , Zofia Mikołajczyk - Uniwersytet Łódzki K. O. i. K.
Acta Universitatis Lodziensis. Folia Oeconomica
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1987
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tom 67
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