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1
Content available Quality study and improvement of logistic processes on the example of a chosen enterprise
100%
Molenda M.
Management Systems in Production Engineering
|
2019
|
tom nr 1 (27)
18--22
EN
This article presents the issues of quality research and improvement of logistics processes in the area of distribution of one of selected industrial enterprises. The case described concerns the producer of raw chemical materials, who acts as a supplier for industrial customers. The studied company, due to dynamic changes in product demand, very often outsources the distribution of raw materials to external transport companies. This solution results in limited supervision over commissioned processes, which may lead to increased probability of customer dissatisfaction. The article presents the results of the study of the quality of logistic processes implemented or commissioned in the examined enterprise. The assessment was based on the results of the customer satisfaction survey and the results of the analysis of received complaints regarding deliveries. Analysis of the causes of complaints allowed to identify the actions necessary to improve the quality of logistics processes. This article contains, among others, the criteria for the assessment of transport service providers and a set of recommendations to reduce the risks associated with logistics processes of deliveries.
2
Content available Evaluation of quality policy of selected companies in the context of quality management independence
100%
Molenda M.
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2023
|
tom z. 175
357--368
EN
Purpose: The primary purpose of the article is to present a study whose subject was the assessment of the quality policies implementation in selected enterprises. Design/methodology/approach: The deliberations are based on the related subject literature and an analysis of the long-term survey results. The practical results of the research described in this article are based on a survey of supervisory employees and middle managers, who represented the enterprise by filling out a single survey sheet. The survey was conducted in 2015-2022 among 240. enterprises operating in Poland. During the survey, independence in setting quality policy was identified for 237. enterprises. These were manufacturing and service enterprises from various industries. Enterprises were selected on the basis of proposals issued to conduct a survey. The surveyed group does not have the character of a research sample. When analyzing the survey results, no parameter estimation was made on the population of Polish enterprises. The quality policy survey sheet described 35. aspects (behaviors) characteristic of a strongly quality-oriented organization, close to the TQM philosophy (The article contains results for only 10 aspects). Respondents indicated how the behavior described in the survey is characteristic of the organization where they work. The described aspects were rated by respondents on a scale of 1 to 5. The scale adopted reflects the strength of the similarity of the behavior described in the survey to the situation in each organization. Findings: In close to every studied Quality Policy aspects, higher score was received by companies where the standards are imposed by foreign management boards. This is connected obviously not just with standards but also with the governance. The reasons for this should become a subject of further analyses. A certain potential can be observed for national companies relating to the foreign good practice implementation. Originality/value: Knowledge of quality management issues has been increased. The article raises the issue of implementing quality policies in companies. The quality policy was characterized by selected aspects. An evaluation of these aspects in selected enterprises was carried out, and differences dividing quality policies among independent and dependent enterprises in the implementation and supervision of quality standards were identified.
3
Content available Assessment of chosen aspects of quality policy in selected industrial enterprises
100%
Molenda M.
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2019
|
tom z. 136
415--426
EN
The article presents the issues that arise in the establishment and actual activation of Quality Policies. The first part of the article describes the essence of the Quality Policy and its implications for the structure, functioning and effectiveness of the enterprise management system in the area of quality. It also describes selected factors that mainly determine the Quality Policy, and includes the results of research carried out in 2015-2019 among 166 industrial enterprises operating in Poland. The aim of the research was to assess the actual Quality Policy put in place in each enterprise. The data was obtained on the basis of a survey conducted among persons representing middle management. The article contains the results of research on the assessment of selected aspects of the Quality Policy in the area of enterprise improvement. Statistical analysis of the research results allowed an assessment of the level of focus on improvement of enterprises and to compare the results in groups of enterprises with different employment levels and various degrees of independence in determining and implementing Quality Policy.
4
Content available Quality Policy with Regard to the Orientation Towards Improvement Among Industrial Enterprises with Various Types of Organizational Culture
100%
Molenda M.
Multidisciplinary Aspects of Production Engineering
|
2021
|
tom Vol. 4, Iss. 1
479--488
EN
The article is one of a series of articles (Molenda, 2020) in which the results of studies on the assessment of the quality policy in industrial enterprises operating in Poland have been described. When carrying out the surveys in the years 2015-2019, in addition to the quality policy, the type of organizational culture of enterprises was identified, among other things. This allowed to divide enterprises into 4 groups, depending on the dominant type of organizational culture identified according to the Cameron-Quinn methodology (Cameron K., Quinn R. 2003). This study compares the quality policies of these enterprises in terms of their orientation towards improvement characteristic of the TQM philosophy. The first part of the article describes the issue of the quality policy in the context of organizational culture. The body of the article contains the results of studies conducted among 166 enterprises. A preliminary statistical analysis of the results allowed to answer the question of what is the level of orientation of the implemented quality policy towards improvement and whether this level varies depending on the organizational culture.
5
Content available Application of the CSI method to study and improve the quality of internet access service - case study
100%
Molenda M.
Quality Production Improvement - QPI
|
2020
|
tom Vol. 2, Iss. 1
36--43
EN
The paper presents the results of research aimed at assessing the level of satisfaction of individual customers of a company offering Internet access services. The study was conducted using the CSI (Customer Satisfaction Index) method. The study process consisted of 2 stages. The first study conducted in 2017 identified customer requirements and revealed insufficient customer satisfaction with the services provided to date. The analysis of the CSI revealed that customer satisfaction in these areas was not the highest. This state of affairs forced the company to carry out a broad improvement program, which is characterized in this paper. The second study was conducted (in 2019) a year after the implementation of the changes. Owing to this, it was possible to compare customer satisfaction ratings and the customer requirements, as well as to assess the effectiveness of the improvement measures taken. The study allowed to broaden the knowledge about the analyzed service in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The service under analysis has been effectively improved.
6
Content available Assessment of Quality Policy in the Social and Cultural Area of Selected Industrial Enterprises
100%
Molenda M.
Multidisciplinary Aspects of Production Engineering
|
2020
|
tom Vol. 3, Iss. 1
527--536
EN
The objective of this article is to present the results of research concerning the assessment of the actually implemented Quality Policy in social and cultural area of selected industrial enterprises. In the first part of the article, the essence of the Quality Policy and its implicational meaning for the functioning of the enterprise in the scope of quality were described. What is more, the study also contains the problems associated with analyzing the quality policy. The main part of the article contains the results of research carried out in the years 2015-2019 among 166 industrial enterprises carrying out their activity in Poland. The objective of the research was the assessment of the actually implemented quality policy in the enterprises. The data was obtained on the basis of survey carried out among representatives of middle management in each enterprise. Statistical analysis of the results allowed to assess the quality policy in groups of enterprises depending on their size, management system and the so-called level of independence in management.
7
Content available Application of the indicator analysis to assess and improve the quality of the assembly process of telecommunications installations - a case study
63%
Molenda M. , Płonka D.
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2020
|
tom z. 148
511--523
EN
Purpose: The aim of the paper is to present a case of effective application of the indicator analysis to assess and improve the process of installing a fiber optic Internet network installation at the customer’s site. The processes carried out outside the company’s headquarters, in particular their limited possibility of supervision and direct contact with the customer, cause these processes to require a special approach to management. Design / methodology / approach: The assessment of the installation process was carried out by means of the indicator analysis. The key indicators and their target values were obtained on the basis of research conducted in one of the telecommunications companies. The assessment of the quality and efficiency of the process and the effectiveness of improvement actions was based on observations and analysis of data from the company’s reports from 2017 and 2019. The theoretical scope of the work concerns methods of improving the quality and efficiency of manufacturing processes. Findings: The research process identified a set of indicators that can be used to assess the process of installation of systems in the examined company or similar ones. The quality and efficiency of the analyzed process was evaluated. The key factors determining these process properties were identified, owing to which it was possible to determine the necessary improvement actions to be implemented in the examined organization. A comparative analysis was conducted to assess the effectiveness of the implemented solutions. Practical implications: The study allowed to broaden the knowledge about the analyzed process in terms of methods of its measurement and factors having a decisive influence on its quality and efficiency. The process under analysis has been effectively improved. Originality / value: Application of the indicator analysis to a process with limited supervisory capabilities, key impact on customer satisfaction and business costs. The paper is addressed to the managerial staff of telecommunications companies involved in the installation of Internet network systems outside the company’s headquarters. The paper contains identified indicators of the assembly process and factors, mainly organizational ones, affecting its characteristics.
8
Content available Analysis of selected models of management system integration – previous experience and development prospects
51%
Skorek M. , Molenda M. , Kaczmarczyk A. , Roszak M.
Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
|
2024
|
tom z. 195
515--529
EN
Purpose: Comparison of management system integration models. Design/methodology/approach: The analysis of management system integration models was based on a review of available literature. Findings: Systematizing current knowledge about models for integrating standard management systems. Indication of the differences in these models. Originality/value: The article schedules the further direction of research of integration of management systems.
9
Content available PN-ISO 37120 Standard – Known or Unknown by Local Administration – Preliminary Study
51%
Midor K. , Płaza G. , Kuzior A. , Molenda M.
Multidisciplinary Aspects of Production Engineering
|
2021
|
tom Vol. 4, Iss. 1
489--498
EN
Silesian cities are facing economic changes related, among others, to low-carbon transformation. The PN-ISO 37120 standard, which requires the analysis of a number of indicators that determine the directions of city development in particular areas of its functioning, may become a tool supporting city authorities in those activities. Having the above in mind, the authors of the article attempted to find an answer to the question whether the local administration employees of selected Silesian cities have knowledge of the PN-ISO 37120:2015 standard today, as it is an interesting tool for the implementation of the requirements for modern cities. Therefore, the knowledge of the content of the standard by the local government personnel seems to be necessary in order to decide whether this standard is an appropriate tool for the development of a particular city/municipality or not. The study was a pilot project and it involved two cities located in the Silesian agglomeration.
10
Content available Reception of the smart city concept in the opinion of local administration officials – a case study
45%
Midor K. , Kuzior A. , Płaza G. , Molenda M. , Krawczyk D.
Management Systems in Production Engineering
|
2021
|
tom nr 4 (29)
320--326
EN
A city based on the sustainable development priorities, friendly to its residents, combines human activity, technology challenges, and environmental requirements. The implementation of the idea of smart city should be discussed with regard to specific areas of activity. In order to identify the way of perceiving the activity conducted under this concept, a survey was carried out among employees of the City Office in Zabrze. The cognitive, competence and informational scope was verified. It was found that the overwhelming majority of officials (79%) are convinced that smart city principles are being implemented. The survey participants also provided specific examples of smart-city initiatives undertaken in the city, and a significant part of the respondents (64%) assigned their professional tasks to them. Moreover, three out of four surveyed officials in Zabrze declared that they know the tools supporting the smart urban development. The results presented in the article constitute pilot studies aimed at understanding the extent to which the Smart City idea is known by local government administration employees. In addition, these results serve as a tool for the authorities of Zabrze to disseminate knowledge about smart city among employees of the city hall.
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