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1 2005

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Measuring service quality for students in higher education : the case of a business university

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Siskos Y. , Bouranta N. , Tsotsolas N.

Foundations of Computing and Decision Sciences

2005

tom Vol. 30, No. 2

163-180

Student satisfaction barometers are of vita! importance for the universities because they promote their internal re-organization, strengthen their image and emphasize on meeting the expectations and needs of students. Measuring student satisfaction by emphasizing on components of service quality delivered to students is an effective performance evaluation index. The paper presents an original study that measures the students' satisfaction of a Greek Business University. The most important results are focused on the determination of the weak and the strong points of the university as well as on the identification of distinctive variations amongst the departments of the university.