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Wdrożenie koncepcji CRM w procesie windykacji należności – analiza przypadku

100%

Wejer-Kudełko M. , Kudełko M.

2017

nr 475

357-367

Celem artykułu jest opis i analiza konsekwencji zastosowania koncepcji CRM w procesie windykacji należności. Autorzy przedstawiają koncepcję Customer Relationship Management (CRM), którą charakteryzują trzy systemy: analityczny, operacyjny i interakcyjny. Następnie, na podstawie przeglądu literatury, opisano konsekwencje wdrożenia strategii CRM na poziomie strategicznym i operacyjnym. W tekście objaśniono poszczególne etapy procesu windykacji, od polubownej do sądowo-egzekucyjnej, opisano również procedurę i konsekwencje wprowadzenia koncepcji CRM w procesie windykacji należności. Posługując się studium przypadku, wskazano na pozytywne efekty wdrożenia CRM, takie jak pomniejszona wartość należności przeterminowanych oraz utrzymanie pozytywnych relacji z kontrahentami, czego efektem jest wysoki poziom sprzedaży.

Selected implications of negative externalities – on the example of the Polish energy sector

100%

Kudełko M. , Wejer M.

Managerial Economics

2014

tom 15

nr 2

189-201

The aim of this paper is to present selected issues of the effective allocation of resources and its function in optimal decision-making processes. The authors focus on the economic consequences of market failure in the case of external effects – both positive and negative. It has been characterized from the theoretical perspective by illustrating the economic implications of this situation for producers (producers surplus), consumers (consumer surplus), and the environment (external costs and benefits). This paper shines a light on effective levels of production, the subsidies to producers (in the case of positive externalities), or correcting tax (in the case of negative externalities). Moreover, the decision rules that are used in the cost-benefit analysis (a method supporting the decision-making process undertaken by both private entities and public authorities) are given. There are specific examples of its application in order to achieve allocative efficiency. An exception of its use is to achieve cost efficiency, which does not ensure that a project, program, or policy is socially optimal and desirable. The second part of this paper includes theoretical implications of market failure. The results of the authors’ mathematical model that is used to optimize long-term energy sector development are presented. The importance of the presented results is that they refiect development of the Polish energy sector, both from the private and public viewpoint, taking into account the adverse effects caused by the emission of gaseous pollutants. Consumer and producer surpluses were the bases to estimate costs and benefits of change in the social welfare. It has been proven that the use of private welfare criterion is incorrect. The internalization of external costs (which means including them in decision-making criterion, significantly – i.e., 24%) increases the level of social welfare achieved on the scale of the whole Polish energy sector.

Methodology of optimisation of local energy infrastructure development.

100%

Juroszek Z. , Kudełko M.

Managerial Economics

2013

tom 14

71-88

One of the most important issues concerning the national energy policy in Poland is planning of development of municipal energy infrastructure by local authorities. However, many munici- palities do not have strategic plans for supplying local residents and businesses in energy. In addition, those plans that exist are usually very simplified, vague and imprecise. It is mainly due to not applying by local authorities optimizing tools during the planning process (intuition or following of others is the base instead). In this context, research on the possibility of modeling and optimization of local energy systems development seems an interesting and important is- sue. In this paper the authors present a mathematical optimization model which seems to suit well the needs of local authorities with respect to the strategic plans of local energy infrastruc- ture development. The concept of the model may be a good starting point to create a complex, user friendly, easy to learn and municipality oriented software tool for the optimization of local energy infrastructure development.