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The impact of COVID-19 on tourism in Cracow in the eyes of tourism entrepreneurs

100%

Walas B. , Kruczek Z.

Studia Periegetica

2020

tom 30(2)

79-95

The purpose of the study was to collect opinions of Krakow’s tourism entrepreneurs about the impact of the pandemic on their activities and their expectations concerning tools of marketing communication that could facilitate recovery. The respondents were asked to assess the drop in sales of tourism services, their opinions concerning the prospect of a tourist traffic recovery, possible measures that could facilitate the recovery and what they expected the local government to do in this respect. In recent years Kraków has become one of Poland’s most recognisable destinations, benefiting from increasing revenues generated by a systematically growing number of visitors. This growth has even prompted concerns about overtourism in Kraków. The outbreak of the COVID-19 pandemic has dramatically affected the entire supply chain in the tourism industry, leaving the city empty of tourists and causing a financial breakdown for many companies. In order to diagnose the scale of the crisis triggered by the pandemic, the authors conducted a CAWI survey of Kraków based tourism entrepreneurs in the middle of March. The development of the epidemic and steps taken to protect the tourism sector from mid-March to the end of June 2020 were used to validate views formulated by the respondent. The results of the survey reveal the level of economic losses anticipated by tourism entrepreneurs and their predicted occurrence over time, opinions about the likely sequence in which particular tourism products in Kraków are going to recover, as well as expectations concerning the tools of marketing communication that could facilitate the recovery.

Krakow as a Tourist Metropolitan Area. Impact of Tourism on the Economy of the City

100%

Kruczek Z. , Mazanek L.

Studia Periegetica

2019

tom 26(2)

25-41

Krakow is one of the most recognizable Polish tourist destinations, has been included in the tourist metropolitan regions. The Old Town in Krakow and the Wieliczka Salt Mine were included in 1978 to the first World Heritage List of Culture and Nature. Krakow was the European Capital of Culture in 2000. It belongs to the UNESCO Creative Cities Network, was in 2013 honoured as the UNESCO City of Literature, and the European Gastronomic Academy chose Kraków as the European Capital of Gastronomy Culture in 2019. Tourism in Krakow has a very important economic function. In 2018, Krakow has been visited by as many as 13.5 million people, including over 3 million guests from abroad. In the same year, tourists spent almost PLN 6.5 billion during their stay in Krakow, and the GDP generated by the tourist industry in Krakow is over 8% of the city's total GDP. Tourism gives Krakow 29 thousand permanent jobs, and taking into account multiplier effects, generates over 40,000 of them. In the article, the authors describe the importance of tourism for the city's economy, analyse the size of tourism, income from tourism and employment in tourism, as well as changes in the perception of the tourist offer of the city in the opinion of tourists over the last 10 years. They pay attention to changes in the theme of arrivals and satisfaction related to their visit in Krakow.

The Evaluation of the Demand for Services Provided by Travel Guides and Tour Leaders

80%

Kruczek Z. , Mazanek L. , Czulińska-Bukowska A.

Studia Periegetica

2019

tom 28(4)

57-72

This article presents the results of empirical research on the labour market of city travel guides, regional guides and mountain guides as well as tour leaders. The aim of this article is to evaluate the demand for the services of travel guides and tour leaders. The study included tourism entrepreneurs and the method of a diagnostic survey with the use of computer-assisted telephone interviewing (CATI) was applied. The obtained results confirmed the thesis that the labour market of travel guides and tour leaders is not stable and this is due to the seasonality, level of earnings and changing model of travel organization. The study also showed that in the five-year period from the deregulation of the professions, the market relations between travel guides and tour leaders on the one hand and tourism entrepreneurs on the other did not undergo fundamental changes. The results of the study may be useful for tour operators, organisations associating travel guides and tour leaders as well as for tourism administration at the central and regional level.