W artykule zaproponowano spojrzenie na organizacje publiczne pod względem kultury organizacyjnej na przykładzie urzędów miast. Związek ten stanowi jedną z luk w wiedzy na gruncie badań kultury organizacyjnej, jak również zarządzania publicznego. Dokonano analizy: istniejących systemów wartości i norm w urzędach miast, wykorzystywanych metod korekty kursu kulturowego, przyczyn i źródeł oporu organizacyjnego, jego przejawów oraz sposobów przełamywania. W artykule zaprezentowano wstępne wyniki badań zrealizowanych w ramach grantu badawczego nr N N115 153239 „Proces kształtowania kultury organizacyjnej w administracji samorządowej na przykładzie urzędów miast”.
EN
The paper looks at the municipal offices in Poland as an example of public organisations from the point of view of corporate culture. Research into this relationship seems largely absent from the body of knowledge in the area of organisational culture, as well as public management. Analysed are: the existing systems of values and norms in municipal offices, the methods used to enhance their organisational culture, the causes and sources of organisational resistance, its symptoms and the ways to overcome it. The author presents the preliminary results of studies carried out within the framework of the research grant N N115 153239: “The formation of organisational culture in local government on the example of city offices”.
Purpose: The aim of the research presented in the article was to identify factors related to strategy, that condition implementing and developing process approach in the community offices from the Warmian-Masurian voivodship. Design/methodology/approach: In order to acknowledge these factors, surveys among the chosen employees of the community offices were carried out. Findings: As results from the conducted study, factors that are perceived as necessary for implementing and developing the process approach in the researched entities are: knowledge of the mission, vision and strategic objectives of the community among the employees of the office; ongoing monitoring of the needs and requirements of the community's inhabitants; adjusting the office's resources to changes in the environment and referring to the community's mission and strategic goals when making decisions by management. Originality/value: The results of the research obtained can support the managerial decisions made by public managers related to the introduction and development of the discussed concept in public organizations.
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