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2 Foundations of Civil and Environmental Engineering

2 2005

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Benchmarking in facilities management

100%

Reichelt B.

Foundations of Civil and Environmental Engineering

2005

tom No. 6

175-189

This paper introduces a relatively new management instrument - benchmarking in facility management. It is an innovative approach which can show and create improvement potentials, reduce costs and better support use processes. Benchmarking provides information about property portfolios and makes the knowledge and assessment of development potentials a strategic success factor. Benchmarking in facility management is introduced with the principle definition of the concept and different aspects. Its possibilities and effectiveness arc demonstrated with two examples in the property area of a bank and in the industry.

The application of multi-criteria decision analysis (MCDA) in risk management of civil and environmental engineering projects

63%

Reichelt B. , Peldschus F.

Foundations of Civil and Environmental Engineering

2005

tom No. 6

159-173

The contribution deals with aspects of the consultation with experts in risk management of projects. A problem of the consultation with internal and external experts is the influence of the personality, of personal interests and the mutual influence with regard to the evaluation of risks, as well as the individual attitude towards the project and towards the risks in general. The solution of this problem is very important, because estimated probability of risks and expected consequences may entail cost-intensive measures, such as contingency reserve allocations and risk networks. If risks are evaluated inaccurately, crisis management or project cancellation may be the only options left. The article starts with an overview of the particular problems of risk management. The authors continue by presenting a possible process which uses MCDA to increase objectivity, i.e. to reduce subjective influence on risk evaluation and risk evaluation based on the consultation with experts. The methodical approach allows an application to similar problems for different experts and decision-makers.