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3 Review of Economic Perspectives

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Competitiveness of Czech Enterprises: What affects the performance of the Enterprise?

100%

Suchánek P. , Špalek J.

Review of Economic Perspectives

2009

tom 9

nr 2

106-120

This article is based on an empirical survey performed by the Research Centre for Competitiveness of the Czech Economy in 2007. We analyzed a sample of 432 companies. The main objective of the article is to formulate the factors which decrease the probability that a given company will be rated as competitive. Using advanced statistical methods (particularly statistical method of pattern recognition developed by UTIA ČSAV and modified in a special way for the purpose of our research) we formulate 20 qualitative characteristics, which can cause uncompetitiveness of the selected firm. These characteristics are then discussed and basic recommendations are drawn.

Relationship between Quality and Performance: Tourism Companies in the Czech Republic

80%

Sedláček M. , Suchánek P. , Špalek J. , Štamfestová P.

Review of Economic Perspectives

2011

tom 11

nr 4

195-222

This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard.

Customer Satisfaction, Product Quality and Performance of Companies

80%

Suchánek P. , Richter J. , Králová M.

nr 4

329-344

This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant.